DCL Insurance Opiniones 1667

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I just finished my insurance renewal with ACL Insurance, and I couldn't be happier with the service I received from Jill. I was expecting the usual renewal stress, but Jill handled everything perfec... Ver más

Valorada con 5 estrellas sobre 5

I have been with company for many years and they have always beaten competeters. Staff especially Danielle Wakelin very professional and helpful.

Valorada con 5 estrellas sobre 5

I received a cheaper quote from another company arround £200 cheaper than DCL renewal offer. I spoke with lady Jill and after discussing with her Manager she reduced my quote to £250 pounds which was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I highly recommend DCL insurance as i have been with them over 5yrs they have been very clear and easy to get the policy. Jill is absolutely brilliant.

Información sobre la empresa

  1. Corredor de seguros

Escrito por la empresa

DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
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1 estrella

Ha contestado el 95% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent renewal service

I just finished my insurance renewal with ACL Insurance, and I couldn't be happier with the service I received from Jill.
I was expecting the usual renewal stress, but Jill handled everything perfectly. Not only was she professional and friendly, but she also managed to secure a very competitive price for me. It’s a huge relief to get great coverage without breaking the bank, and Jill made the whole process quick and painless.
It’s refreshing to deal with someone so helpful and efficient. If you're looking for great service and a fair price, ask for Jill!

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience with Yohann…

I had a great experience with Yohann ashworth He was professional, reliable, and easy to communicate with throughout the entire process. He paid attention to detail and made sure everything was done to a high standard.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would like to express my sincere…

I would like to express my sincere appreciation for the excellent service provided by Daniella Rycroft during our recent phone call. She dealt with me in a very polite, respectful, and professional manner throughout the conversation.

Daniella demonstrated outstanding communication skills, patience, and a positive attitude, which made the entire interaction smooth and pleasant. Her helpful approach and clear guidance reflect a high standard of customer service.

I am pleased to rate her 10/10 for her exceptional support and professionalism.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, please keep it up.

15 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Valorada con 5 estrellas sobre 5

Great service

15 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Valorada con 1 estrellas sobre 5

Very unprofessional

Very unprofessional, in 2022 I had a hit and run incident while I was on a lesson. When it coma to my insurance they never supported me and advised me to accept even though it wasn’t my fault and I had CCTV Footage confirming my innocence. I wasn’t told 50-50 will be classified as my fault so the following year my premium went high sky. In 2024 I had the same situation and they closed the case without my consent, again 50-50 which affected my premium AGAIN. I found them really rude and aggressive whenever I was make a complaint that I didn’t agree to 50-50. Even though I have been with them for 5+ years my loyalty wasn’t appreciated. I would never recommend them to any driving instructor

15 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.

Valorada con 5 estrellas sobre 5

The advisor Savhanna Skillern was very…

The advisor Savhanna Skillern was very polite, professional and helpful.
I truly appreciated their friendly attitude and clear guidance. Highly recommended!

28 de agosto de 2025
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Best insurance company out there

Absolutely great service been with DCL for about 15 years now and they always try do there best for you price wise.

13 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Adelphi best of the best I wish all the…

Adelphi best of the best I wish all the stuff ho r working for DCL do half wat she dose coz believe you me she is Izzy going n helpful makes you to accept the offer without any hesitation or any other explanation or reason not to take it so Adel number 1,

13 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Adelphi and her manager.

Valorada con 5 estrellas sobre 5

Danielle was so helpful and during my…

Danielle was so helpful and during my renewal,she got me a good deal.

7 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Valorada con 5 estrellas sobre 5

Excellent Customer Service and Outstanding Support at DCL Insurance

I had a great experience with one of the advisors at DCL Insurance who helped me from start to finish. They were friendly, patient, and very knowledgeable, taking the time to clearly explain all the details and make sure I fully understood my options. It was reassuring to speak with someone who knew the taxi insurance industry so well.

Throughout the process, they were always available to answer my questions and never made me feel rushed. Their communication was clear and professional, and they handled everything efficiently, which made the whole experience smooth and hassle-free. It really felt like they cared about providing the best service rather than just selling a policy.

What impressed me most was their genuine willingness to help. They listened carefully to my needs and found the best deal tailored to my situation without any pressure. Thanks to their support, I felt confident and satisfied with my choice, and I would definitely recommend DCL Insurance to other taxi drivers looking for reliable and supportive service.

9 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

I received a cheaper quote from another…

I received a cheaper quote from another company arround £200 cheaper than DCL renewal offer. I spoke with lady Jill and after discussing with her Manager she reduced my quote to £250 pounds which was best price compared to any other insurance company. I highly recommend DCL for private hire insurance

8 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Adel was so helpful kind and polite

Adel was so helpful kind and polite
Thanks Adele

8 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Miss Jill Mayne was very straight…

Miss Jill Mayne was very straight forward and professional went through my request. I do appreciate for her help.

8 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Great service from DCL

Great service from DCL. Ms. Danielle handled my insurance quickly and professionally . Very satisfied and would recommend to other PHV drivers.

31 de marzo de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Valorada con 5 estrellas sobre 5

Regarding my insurance renewal Gill was…

Regarding my insurance renewal Gill was very helpful She was very patient and help me through the whole process Thanks to her

7 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Valorada con 5 estrellas sobre 5

Jill Mayne at DCL Insurance give me a…

Jill Mayne at DCL Insurance give me a Great service with excellent communication and sorted out my car insurance at a very good price,
Thanks

3 de abril de 2026
Opinión espontánea
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Respuesta de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.

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