Dent Wizard Opiniones 

541
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ich war heute bei Dent Wizard Smart Repair in Hamburg Wandsbek und bin sehr angenehm überrascht worden. Ein Mitarbeiter hat sich sofort Zeit genommen meinen Parkschaden durch einen Pfeiler anzuschaue... Ver más

Valorada con 5 estrellas sobre 5

Mein Golfi hatte einen Hagelschaden und gleich danach einen Wildschaden. Als Werkstatt wurde mir Dent Wizard in Dresen empfohlen. Ich bin begeistert von dem ausgezeichneten Service, angefangen vom Gu... Ver más

Valorada con 1 estrellas sobre 5

Had an email and text confirmation of my repair appointment tomorrow. Rearranged my day to be at home. No confirmation text 3 days prior to appointment or today, as was stated in the text. I calle... Ver más

Valorada con 1 estrellas sobre 5

Kein einziger Stern wert!!!!! Würde am liebsten keinen geben, denn dieser Verein hier ist der absolute Schrott! Pünktlichkeit des Abholtermins, Leistung, Qualität, Service und Personal war inakz... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

Your dent repairs are in the hands of experts. With over 2,000 technicians located throughout the UK, Europe and North America we are the world’s largest dent removal specialists.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

541 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

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(541)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I don’t know how to start as your e…

I don’t know how to start as your e engineer Chris Rayne tick all the boxes .
Few weeks a go I have decided to sort some scratches and dents on my car, my insurance put in touch with Dent Wizard customer Service.
Chris is part of the engineering team and he contacted me to confirm that I am ok for him to come and do the car if I am not there.We absolutely confidence I left my car keys somewhere where Chris can reach it.Around 10:30 am I have decided to give him a call to see how is getting on with the job.Chris explain what he had done so far and what he will do to the rest of the car he even text me when you finish the job and said that he put the car key trough the letter box.
If I have to describe Chris Rayne I will say that is hard kind work fellow and by the way I have brand new car now, thank you for that amazing job.
Ionut

20 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service by Nelson Rodriguez…

Amazing Service by Nelson Rodriguez from DentWizard

I had received a dent in my rear door due to a freak incident. The repair was forwarded to Dentwizard by my insurance. Lucky for me, the job went to Nelson who was not only a courteous and polite gentleman, but also had a very sincere customer consideration in mind. The dent was not a good candidate for mobile workmanship, but that didnt deter Nelson who worked his magic; and, lo and behold, he managed to achieve the incredible (or should I say "the impossible") once he was done. He seemed expert in his job, as most of the technicians I have had experience with from dent wizard are, but Nelson is definitely way up there in the game. Left me very surprised and much more satisfied.

"Thanks again Mr. Rodriguez."

16 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service by Dean Clarkson

Excellent service by Dean Clarkson today. Sent me a courtesy text a day before to introduce himself and confirm what time he aimed to arrive. He was friendly and professional. Managed to remove the deep scuffs on my bumper within a couple of hours. My car looks as good as new. Left the area as he found it - clean and tidy. Would highly recommend.

11 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

very satisfied customer.....

I have smart repair insurance with auto trust for cosmetic and alloy coverage. They use Dent Wizard to send a technician out to do the repairs outside your home or at your work even. For myself they sent a young man named AshleyFlint who actually lives local who was actually booked for 3 different dates for 3 separate claims but offered to do all 3 on the same day as he had time at hand. So I jumped at the chance to get it all done in one go naturally and my god this kid was bang on the mark with the end results. Not even a sign of any of the damage I requested in my claims now and My car looks immaculate. I watched from my window how he took his time and professionally done his job by the book. Nothing but praise for his work and feel comfortable in any future claims I make through my policy. Excellent work

10 de octubre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful. Is it a wonder DWV have lost the Mercedes contract to Shine.

my brand new Mercedes E class which had 1 pin dent and 1 scuff has been left in an awful state because of poor quality work.
The repair has left my car looking worse than the pin dent and scuff.

After having an independent technician inspect the car I am mortified. Some of the things listed in his report include;

poor filler work,
pin holes in the filler,
rubber has been painted over,
suage line is no longer straight,
scratches visible under paint,
dents still visible,
horrendous paint work which is grainy to touch feels like sandpaper,
a difference in the colour,
No fade out or thinners seem to have been applied,
harsh lines all over,
rough dry paint,
no shine,
the list goes on!

All I had was a pin dent and a scuff!!!

I have contacted Mercedes who are livid also as this shoddy back street repair has been paid out for. DWV have said to “email us pictures”. The job took 2 days to do, he came back the next day (a saturday) which I’ve been told is no longer considered a SMART repair. Anything that takes over a day should have gone into a body shop.

Currently awaiting a response but not holding my breath. However, I will be taking this to the very top and claiming compensation also.

Do not sign to say you are satisfied with the work because these cowboys will wreck your car and make you do all the chasing around to right their wrongs. Absolute frauds.

Oh and they have lost their Mercedes Benz contract!!! Mercedes no longer use them, they now use Shine - I wonder why!!!!

2 de octubre de 2019
Opinión espontánea
Logotipo de Dent Wizard

Respuesta de Dent Wizard

Thank you for your feedback, we are sorry you have had a bad experience and we will be in touch to enable us to investigate further. We are currently operating at a 98%+ repair satisfaction rate based on 10,000+ repairs per month, so this is far from a usual customer experience.

I would also like to confirm our status regarding Mercedes Benz. The administrator of the scheme was acquired last year by a company who owns its own repair network, so repairs naturally transferred to their in-house repairer. This decision was nothing to do with any repair quality or customer service issues with DWV, who have provided repairs to Mercedes for over 5 years.

Valorada con 5 estrellas sobre 5

Couldn't be happier!

Couldn't be happier, or more impressed - both for the superior quality of the job, and for how Terry went so far beyond his reasonable call of duty to battle through a very unpredictable day of autumn weather (with a "tropical" rainstorm, no less!) and complete two very difficult jobs. Before meeting Terry, i was hoping for the "best possible" outcome from one particular dent on my front bumper, and fully prepared to resort to a bodyshop. He assured me it was a doable repair... it now looks brand new. Terry really cares about his work and is a proper craftsman. On top of that, he's a great guy, too. Top of my list for any bodywork/wheel repairs that I'll need in future. Thanks Terry!

26 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service fully recommended

Alloy wheel repair completed today at home as planned. Technician arrived nice and early, prompt repair and very polite .... what a fantastic result wheel looks brand new 👍

Great to see local company, East Anglian Smart Repairs, used to complete the work, would highly recommend

23 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Service

Great experience and service from James. He was really helpful and did a great job repairing damage to my alloy. Really good service.

17 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service

Used DW today. Received a fantastic service and a brilliant job from Terry. Would definitely recommend

16 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

A very professional service by James. He was on time and nothing was too much trouble. The refurb was perfect. Top bloke

12 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and results!

Great experience from initial booking right through to the completed job!
James’s communication was excellent, he arrived on time and carried out the work to a high standard.

Very polite and respectful of the vehicle. Would highly recommend James, thank you!

11 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

James was excellent

James was excellent, friendly and very knowledgeable when I asked a few questions the job was done quickly and professionally

11 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you James

James was punctual, kept in touch about his arrival and did a great job. Thank you James for restoring my wheels and my faith in this service !!

10 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional and Friendly

James was very professional and friendly. The whole experience was easy from booking to finish. I would highly recommend and be happy to use again in the future.

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality & hassle free service

The booking was completed efficiently via friendly staff followed by a quality repair to my front bumper. Very personable, knowledgeable with clear advise provided by the technician. Would highly recommend.

5 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Had a visit from DWV today. Thank you to Anthony Sullivan who sorted out the scratches on the bodywork. Amazing job and professional courteous service. Highly recommended

4 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Friendly Professional Service!

I had David Bisset from DWV visit me today to buff out some scratches and sort some curb marks on my alloys. Really friendly and professional service, after the work was carried out the alloys and body panel looked like new!

29 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

wheel arch scratches

David came to do my scratches on the rear drivers side wheel arch. He was very friendly, messaged the day before to say what time he would arrive and actually arrived a few minutes early. He explained what he was going to do and went through the procedure. He did a great job and am very pleased with the outcome. Would definitely recommend.

27 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent alloy wheel repair -dave

Dave attended today to fix my scratched alloy wheel. There was an issue with the office making me 2 appointments and not cancelling the one I couldn't do, dave sorted all this for me as the office can be a pain to get hold of. He was on time, friendly and speedy with his work. Very happy felt he went the extra mile to provide a good service.

27 de agosto de 2019
Opinión espontánea

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