We were very happy with the service when we arrived. We were introduced by a lady Advisor named E50 - Celine. We were given of time to browse around store and were asked did we need help. We were ex... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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Consulta las opiniones de los clientes
Celine, the advisor, was very pleasant, helpful, and welcoming. She tailored to all the requirements I was looking for, and provided excellent customer service. She explained in detail the benefit... Ver más
La empresa ha respondido
Our salesman, Callum at the Aintree branch was very helpful. He provided us with the fabric swatch for the recliner we were interested in to compare against dining chair upholstery we were also consid... Ver más
La empresa ha respondido
I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all o... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, Reino Unido
- 0333 999 9846
4,9
Excelente
4 mil opiniones
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Staff at Aintree were perfect 🤩
Staff at Aintree were knowledgeable, friendly and I will recommend, not got sofa yet but all explained and excellent customer service
21 de junio de 2026
Respuesta de DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service. Went out of their way to accommodate our needs.
21 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We knew what we wanted and salesman was…
We knew what we wanted and salesman was very helpful and informative,we were all done in 10 minutes.
13 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Celina
Excellent customer service from Celina! Very professional!
20 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service and very knowledgeable about products in store would highly recommend ⭐️⭐️⭐️⭐️⭐️ the lady who helped me and my wife was really nice and helpful with us whilst choosing our new suite ⭐️⭐️⭐️⭐️⭐️
20 de junio de 2026
Respuesta de DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Matt in store was 1st class
Matt in store was 1st class, very helpful and guided us through the purchase of the settees.
20 de junio de 2026
Respuesta de DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The sales personnel weren’t pushy but…
The sales personnel weren’t pushy but attentive when asked for assistance.
Everything was explained in a clear and concise manner and wasn’t rushed.
Important details were double checked.
19 de junio de 2026
Respuesta de DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Callum was very helpful in helping us find the right corner couch we wanted!
Great service!
18 de junio de 2026
Respuesta de DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I haven't made a purchase
10 de junio de 2026
Respuesta de DFS Furniture - Aintree
Good afternoon Anita,
Thank you for your review. We can see that the related order has since been cancelled, please accept our apologies for any confusion caused.
Kind regards,
Holly M
DFS Customer Support
Jessie at Antree branch was amazing…
Jessie at Antree branch was amazing very approachable has charismatic personality and would highly recommend company with amazing staff like Jess who is an asset to your company a very happy customer
15 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
great service great sraff
the staff member who we dealt with was not only very knowledgable but had a very nice demenour .
14 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful customer service from…
Very helpful customer service from Callum at aintree store
13 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
we had a lovely experience today helped…
we had a lovely experience today helped us choose the couch the right size right colour daughters delighted with her first couch Matt was amazing, really helpful and knowledgeable I would highly recommend going to the Aintree branch
13 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Callum from the Aintree store
Callum from the Aintree store was excellent! Went through everything thoroughly with us and nothing was too much to ask.
Thanks so much Callum!
12 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Richie really looked after my mum today…
Richie really looked after my mum today and was a pleasure from start to finish amd really
Made my lovley mum smile,
Fantastic customer service would highly recommend
We will be back thank you Richie your made my mum happy 💫
12 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Knowledgable and courteous staff
Knowledgable and courteous staff. They did not pressurise in any way and answered questions promptly.
10 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Leighton was very helpful and explained…
Leighton was very helpful and explained everything well.
9 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello Judy,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We felt we could look around and ask…
We felt we could look around and ask for details of chairs we liked and staff were friendly and informative and were not pushy. We saw Leighton at the Aintree store and he kindly answered our questions and explained the finance system. We felt confident with our purchase and he gave us details of protective treatment, delivery fee, cleaning kit etc. We are very happy with the service we were given thank you.
9 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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