We were very happy with the service when we arrived. We were introduced by a lady Advisor named E50 - Celine. We were given of time to browse around store and were asked did we need help. We were ex... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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Consulta las opiniones de los clientes
Celine, the advisor, was very pleasant, helpful, and welcoming. She tailored to all the requirements I was looking for, and provided excellent customer service. She explained in detail the benefit... Ver más
La empresa ha respondido
Our salesman, Callum at the Aintree branch was very helpful. He provided us with the fabric swatch for the recliner we were interested in to compare against dining chair upholstery we were also consid... Ver más
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I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all o... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, Reino Unido
- 0333 999 9846
4,9
Excelente
4 mil opiniones
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Sarah was amazing very helpful and very…
Sarah was amazing very helpful and very informative
Thank you
7 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was help so much the staff atten me
I was help so much the staff atten me
Was so helpful because it my fist time to buy sofa from Dfs
It great experience
6 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic service
From when we walked into the shop we were treated fantastic by Callum Hoath
He was Genuinley fantastic helping us find the right solution for our home
We made the decision to Buy purley on the way we were treated
6 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
great service very polite and help full
29 de mayo de 2026
Respuesta de DFS Furniture - Aintree
Hello Steve,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Two breakages and it’s only 9 months old…
Salesmen in the store was fine. No issues at all and friendly. The couch on the other hand has been awful. Disappointing as used dfs across 5 sofas in 13 years. Without weeks of it being delivered the leather had ripped. Now the electronics have completely broker and the mechanism itself feels like it could break. After 9 months and over £4k were gutted.
5 de junio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Aintree
Good morning John,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello Trevor,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
A good experience
A friendly, informative young man named Richard helped me choose the 2 settees that I have ordered. He served me with a lovely coffee while I decided. So in conclusion it was a good experience in the Liverpool store.
4 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sarah was extremely helpful and made…
Sarah was extremely helpful and made our experience of buying a recliner chair really enjoyable and we felt very informed when we decided to purchase at DFS
3 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A Smooth Transaction
The salesman explained everything and made the whole process easy
3 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We ordered a chair and everything I…
We ordered a chair and everything I asked for was available. Everything was explained carefully. We then added a leather chair onto the order via phone but Richard at the store in Aintree called to let us know we had ordered the wrong one so after visiting the store Richard helped us rectify that
29 de mayo de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Richard was really helpful & friendly
Richard was really helpful & friendly. We felt relaxed. There is a good range of products. I was very pleased with express delivery rather than having to wait 12 weeks. The prices are very competitive
2 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello William,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Celine was so lovely with me helped me…
Celine was so lovely with me helped me through the decisions and was really helpful!
23 de mayo de 2026
Respuesta de DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Callum was very helpful and made…
Callum was very helpful and made picking the right sofa easy. I had an idea of what I wanted but wasn’t too sure and he made the process simple and quick and was friendly.
2 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The assistant Matt was very helpful and…
The assistant Matt was very helpful and gave us lots of useful information on our purchase. We would recommend this store to all family and friends.
1 de junio de 2026
Respuesta de DFS Furniture - Aintree
Hello Colette,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Aintree
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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