Brilliant sales experience given plenty of time to make sure we had what we wanted it would fit our needs and our home took out care plan explained and how to look after our new sofa. Just can’t wait... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... Ver más
La empresa ha respondido
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... Ver más
La empresa ha respondido
Jess (member of staff) very helpful during the whole process. Made sure we thought through the decision and made everything perfect for us. We are very grateful that Jess was there to assist us with e... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Fishguard Road, SA61 2AT, Haverfordwest, Reino Unido
- 0333 999 9523
4,9
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Plenty of sofas to choose from
Plenty of sofas to choose from. Custemer service was ok except being told “Glad you have choosen as you have been hear all morning” which I found a bit rude!
8 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Good morning Julie,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent in every sense.d professional sales lady…
Friendly and professional sales lady who listened to our needs and knew her products and could give constructive advice. Really pleasant and relaxing experience.
8 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Good afternoon Raymond,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great visit to DFS today
Great visit to DFS today. We were greeted by Stephen shortly after entering, and he was super welcoming and helpful from the start. He was clearly very knowledgeable about the products and took the time to ensure all our questions were answered. We got two sofas that met out needs perfectly. Fantastic customer service!
7 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Good afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New sofa
It was all a straight forward process and the staff we saw were so helpful and welcoming. Thank you so much. We cant wait for our new sofa and rug to arrive!
6 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was made so easy…
The whole experience was made so easy and everything was explained well
We were given space to look around and then when we were ready Stephen was brilliant
Thankyou
6 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Good morning Lorraine,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great staff exellent customer service
Lovely staff, went through all the details clearly .
4 de abril de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Respuesta de DFS Furniture - Haverfordwest
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards.
Vanessa
DFS Customer Support
This was our second purchase at DFS
This was our second purchase at DFS
The customer service was brilliant.
29 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
All the staff in DFS have been warm…
All the staff in DFS have been warm friendly and welcoming, all have a fantastic professional knowledge. They made me feel at ease and there was no hard sell involved. I bought a fantastic piece of furniture in store, and very much value for money. I believe they all should be involved in the teaching of customer service, as they all seem to understand and undertake this naturally.
28 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Good morning Luke,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
An excellent experience
There is a really good selection of sofas and the staff are extremely helpful and not pushy. You are given plenty of time to try everything out and ask any questions.
27 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent professional service
Excellent professional service; everything explained and no rush to sell. Well done DFS and to Becky who gave a first class service.
27 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sofa is very nice and delivery was…
Sofa is very nice and delivery was good. We paid for the sofa fabric care kit and never received it. Tainting what was otherwise a very positive experience.
3 de febrero de 2026
Respuesta de DFS Furniture - Haverfordwest
Thank you so much for taking the time to leave us a review, it truly means a lot to our team. We’re absolutely delighted to hear that you are happy with your furniture and that it has met your expectations. Regarding your missing care kit, we have already checked this with the relevant department and are taking steps to ensure that you receive it as soon as possible. Your satisfaction is very important to us, and we appreciate your patience while we resolve this for you. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind Regards,
Vanessa
DFS Customer Support
The lady was patient
The lady was patient, had good knowledge and explained everything very well
25 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Steve was really lovely and…
Steve was really lovely and accomdating! He made the service easy and smoothly! I felt really happy and comfortable with his service.
25 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Well Done DFS Haverfordwest .
Well Done DFS Haverfordwest .. your staff have been absolutely amazing. As soon as I walked into the Store I was made to feel welcome.
The Saleswoman was most helpful and gave great advice whilst purchasing a Sofa and chair .
Today it has been delivered.. and again to be fair the two gentleman could not have been more courteous and helpful .
I am also so pleased with my new leather sofa and chair
Thank you DFS !
25 de marzo de 2026
Opinión espontánea
Respuesta de DFS Furniture - Haverfordwest
Good afternoon Gail,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff no pressure
23 de marzo de 2026
Respuesta de DFS Furniture - Haverfordwest
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.