DFS Furniture - Reading Opiniones 

5570
TrustScore: 5 sobre 5

4,9

3 Forbury Road, RG1 3JH Reading, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... Ver más

Valorada con 5 estrellas sobre 5

Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff and service was excellent, in particular John who served me. He was very helpful and patient. I would definitely shop there again.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(5570)

95.419 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service

13 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Valorada con 4 estrellas sobre 5

Great Customer Service

Upon entering the store, it was made very clear the location of types of sofas we were looking for. All staff were very polite. Never felt pressure to buy anything. Great to have customer toilets. Felt reassured of order being checked by another staff member.

21 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

Valorada con 5 estrellas sobre 5

Great advice and service

Great advice and service

21 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very quick and efficient service.

Very quick and efficient service.
Staff very helpful 👍

20 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience at DFS Reading today

Great experience at DFS Reading today. A special thank you to Sarah for her excellent customer service. She was very friendly, welcoming, and helpful in guiding us through our purchase. Her professional and warm approach made the whole experience enjoyable. Thank you, Sarah!❤️❤️

20 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent service with a smile!

Jonathan was very patient and showed me all the recliner chairs that were on express delivery. He explained the features and options well and didn’t try to rush me into a decision. He processed the paperwork quickly and let me know about the insurance and care options available. Excellent service with a smile!

17 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very good service

Very good service, Mohammed made the experience very easy. Top man.

17 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Olga who helped me decide which bed…

Olga who helped me decide which bed settee and arm chair was the correct choice for me, was brilliant. I’ve spent many years working in retail including John Lewis so I’m really aware of what customer service is about, and I couldn’t fault her in any area. She was helpful but not pushy, she listened to what was important to me and guided me in the right direction .
I came away from my shopping experience ,feeling happy and confident in the choices I’d made .
This lady is a credit to your store.
Thanks
Carolyn Hopkinson.

15 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valorada con 5 estrellas sobre 5

welcombed on arrival

welcombed on arrival, friendly approach, there was always somone to assist not left waiting long. process was quick.

8 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

when we walked in nobody pounced on us…

when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service

16 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

The sales person was great on my two…

The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .

16 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Good Afternoon,,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valorada con 5 estrellas sobre 5

Very easy to deal with and very clear…

Very easy to deal with and very clear on what is and isn't included.

16 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Mohammad was very knowledgeable and did…

Mohammad was very knowledgeable and did not do the hard sell, he told about our options and then left it to us to make the decision.

15 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Service 5*

Service was great! Mo was very attentive and knowledgeable. Will visit again

15 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

The salesman was on point and attentive…

The salesman was on point and attentive to our requirements.
Firstly he allowed us to roam the shop floor as requested so that we could get the measure of all the sofas in the extensive range.
The salesman showed an admirable knowledge of the stock the coverings and all the price ranges.
All in all a great shopping experience.

10 de junio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

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