DFS Furniture - Reading Opiniones 

5528
TrustScore: 5 sobre 5

4,9

3 Forbury Road, RG1 3JH Reading, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the cred... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service by John who made us feel comfortable and was very knowledgeable. He gave great advice and went out of his way to be helpful. Thank you!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Aga was very helpful and very pleasant personality. She knew exactly what we wanted and showed us examples of the recliners . Also the different fabrics . She was very knowledgeable about the differen... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de artículos para el hogar
  4. Tienda de mobiliario para salones
  5. Tienda de sofás
  6. Tapicería

Escrito por la empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito por la empresa


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(5528)

100.311 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great staff

Everything was great staff were very knowledgeable and friendly, a very enjoyable experience

24 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Fab service

Great service and assistance from staff. Can't ask for much more!

24 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Exceptional customer service

Great sofa selection and exceptional service. Aga was brilliant — knowledgeable, patient, and very polite during my first visit. Both Aga and Stephen took the time to answer every question and made ordering easy and enjoyable. A thoroughly positive experience, and I’ll definitely return.

23 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

John was helpful and very knowledgeable

John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the credit over 4years.

23 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Good service from Reading DFS store

John was very helpful following our visit to the Reading store. We chose four items from the Layla range. We discussed delivery, finance, material and extended warranty and placed an order for delivery during October.

23 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

We popped into dfs reading to get our…

We popped into dfs reading to get our new sofa. We had an excellent experience, the sales man was great.

21 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello Christian,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

I can't fault the service of the…

I can't fault the service of the Reading Showroom, John wasn't pushy and knew his products

21 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Great experience at the Reading store

We visited the reading store today,the welcome was great,not to pushy as we looked at the sofas,he showed us a number of sofas he was very knowledgeable,we chose one and the whole process was very easy,explaining everything very well

21 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Buying a new sofa

Very welcoming and helpful in all aspects.
Gave us time to make sure of purchase.
No rush all.

21 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff and services were excellent

Staff and services were excellent

13 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Salesman very helpful

Salesman very helpful. Explained the payments clearly.
Felt comfortable with him .

20 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service by John who made us feel comfortable and was very knowledgeable. He gave great advice and went out of his way to be helpful. Thank you!

20 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.

Kind regards,
Holly M
DFS Customer Support

Valorada con 5 estrellas sobre 5

Purchasing a new sofa

Jonathan in the Reading Branch offered fantastic service.
He was friendly, informative and helpful.
He is a very valuable asset to your company.

19 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello Melanie,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valorada con 5 estrellas sobre 5

Excellent

John was excellent showed us a good range of what we wanted. Customer service was perfect.

19 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valorada con 5 estrellas sobre 5

Staff very helpful.

Staff very helpful.

18 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Sofa Hunting. We have been hunting for a new sofa for…

Sofa Hunting.

We have been hunting for a new sofa for a good few weeks. We went into multiple shops from
Independent to mainstream. Naturally DFS was a major contender for a sofa. We tried Farnborough and then tried Reading to see if anything was different. Stephen, Stephen was different. We walked in to Reading DFS fed up of sitting on sofas but with a clear idea of what we wanted a very specific idea. Stephen wasn’t initially pestering us which we all come to expect. You walk in the door and someone is down your throat. He wasn’t. We walked around once or twice then he politely asked if he could help. We explained our predicament and he was clear, polite, knowledgable, professional, friendly and relatable. After a long chat we left feeling more confident. A week later we returned confident that we wanted Stephen to sell us a sofa. The second time was much like the first but better. With coffee is his hands for us and an hot chocolate for my daughter and a more than happy attitude towards me, my partner and our daughter we sat down and he remembered everything we said the week prior. He built our sofa, the shape, design, colour and measurements exactly as we described a week before. Needless to say we spent £4000 thanks to him. Happily spent it! All in all a very good experience and Stephen was the man that made it happen. Would strongly advise asking for him when you walk in! A job well done!

P.S - Stephen I hope the football went well on Sunday!

18 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

It was a pleasant experience

It was a pleasant experience. There was no pressure (which you get in other stores). The salesman was very courteous. Would recommend this store.

18 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valorada con 5 estrellas sobre 5

Had an amazing experience in

Had an amazing experience in the reading store, johnathon provided a great service really helpful and answered all our questions

15 de julio de 2026
Logotipo de DFS Furniture - Reading

Respuesta de DFS Furniture - Reading

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

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