Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... Ver más
La empresa ha respondido
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... Ver más
La empresa ha respondido
The salesman, Troy, was very succinct in supplying all information about the product and services supplied and making sure we were completely happy before continuing with our purchase. He did not rus... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, Reino Unido
- 0333 999 9819
4,9
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Salesman was very informative and took…
Salesman was very informative and took time to explain everything we needed to know
25 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were friendly and helpful very…
Staff were friendly and helpful very understanding and patient Rhys was so good
25 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Steve from the Waterlooville branch …
Steve from the Waterlooville branch was first class and very helpful without pressurising any sales. Everything clearly explained and at all times professional and friendly.
24 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Good Morning,
We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The person who helped us
The person who helped us, Miles, was very clear and explained eveything as succinctly as he could
24 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello Barbara,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff took us through all…
Very helpful staff took us through all the options without ever putting on pressure to buy.
24 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Attention to detail from staff and…
Attention to detail from staff and space to browse without pressure.
24 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very good customer service
My husband and I were treated very well and respectfully
16 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great team in Waterlooville…
Great sales team in Waterlooville store, really listened and understood that i knew what i wanted. No sales pitches.
Only small issues:
* A little slow on order due to a discount i had been given online, however the store honoured it which took a day.
* Unfortunately the 2 items cam e on 2 different days due to different sources and the table was delayed due to courier issues on the day and a different company delivered the itmes who were not experienced with moving furniture..
* i also had to call a DFS technician as the delivery lads had missed 2 or 3 plugs which were tucked up inside the frame -
However, all staff i have dealt with at every stage were friendly and professional throughout. The technician did a very thorough job of checking all issues i had, and arrangng the visit was quick, easy and they turned up on time etc. Without the little issues it would be 5*.
10 de julio de 2026
Opinión espontánea
Respuesta de DFS Furniture - Waterlooville
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and simple process…
Very helpful staff and simple process to order
23 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Brilliant shopping experience
James gave excellant service. Wasn't pushy, was professional, kind, patient and everything we needed when buying a sofa. Would shop there again
22 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The staff were really helpful
The staff were really helpful, friendly and not too forceful. Helped pick out the ideal sofa for us, and it was a pleasant visit to the store too.
21 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Good customer service
Experienced helpful staff, they let us browse without pressurising.
We have purchased furniture from DFS multiple times before
21 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The salesperson Troy was very helpful…
The salesperson Troy was very helpful and knowledgeable of the product. He wasn’t pushy and helped us choose the right product and aftercare service.
15 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Troy.
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful
Staff were very helpful, without being pushy, allowed you to look around without pressure.
Very explainatry when taking order. Olly and Christina were especially very helpfull.
20 de agosto de 2026
Respuesta de DFS Furniture - Waterlooville
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Olly and Christina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Respuesta de DFS Furniture - Waterlooville
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.