Dhlecommerce Opiniones 

Ordered items from Dunelm, and received email from DHL on 7 August to say items collected from supplier and delivery 8 August, closely followed by an email stating delivery delayed! Another email from DHL on 11 August to say out for delivery, yet tracking showed item never left the Preston Depot, and was there at 6pm. Another email from DHL on 12 August to say out for delivery -DROP NO 90, and then attempted delivery 16.44 with a blurred photo that could be anything. Yet another email from DHL on 13 August to say out for delivery, again drop 90 and this time I was tracking it online until it disappeared at 16.44 with another blurred photo! NO-ONE ATTEMPTED TO DELIVER TO ME BOTH DAYS. I was home and had doors and windows open. As i live around 12 miles from Preston DHL depot, it appears I'm one of the last drops - which is why coming up to 5pm my delivery appears to be droppped? The online blurred photo's and sat-nav co-ordinates showing the driver was many miles away are at best incompetent and worse fraudulent! Won't be using any online company that has this shower for couriers!

If I had known DHL e-commerce were Evri in disguise, I would never have ordered anything to be delivered by them. They delivered my package to a Service point in good time and told me it was there by e-mail. Service point needs a code to issue the parcel but DHL do not provide codes. Customer Service direct you to the Service Point, Service Point direct you to DHL and offer no other resolution or escalation. Doubtless the item will ultimately be returned and I will fight tooth and nail for a refund. DON'T ORDER ANYTHING FOR DELIVERY BY THIS INEPT OUTFIT - THEY ARE NOT DHL!!

Bardzo złe doświadczenie z DHL eCommerce.
DHL pomylił moje przesyłki i wysłał mi dwie paczki z tym samym numerem. Zapłaciłem za obie, mimo że jedna z nich w ogóle nie była przeznaczona dla mnie. Sprawa była wyjaśniana przez prawie dwa miesiące.
Kiedy w końcu odesłałem błędnie dostarczoną paczkę, DHL ponownie wysłał ją do mnie. Trudno zrozumieć, jak przy tak prostej sprawie można popełnić tyle błędów i doprowadzić do tego, że klient przez prawie dwa miesiące musi zajmować się problemem, który nie powstał z jego winy.
Zdecydowanie negatywne doświadczenie. Oczekiwałem sprawnej obsługi i rozwiązania problemu, a zamiast tego otrzymałem kolejne komplikacje.
Z całego serca nie polecam firmy DHL

My parcel was meant to be delivered yesterday (13th August), but it never arrived. Called customer service this morning (14th August) at 8:10 AM expecting real help or a genuine priority escalation, but the agent just brushed it off with a standard script telling me to wait for a 10:30 AM text. Zero accountability, no urgency, and completely unhelpful for a delayed time-sensitive delivery. Expected much better from DHL eCommerce UK.

The worst delivery company ever if there is a below zero rating I would be giving them. The customer service is unbearable and useless my package was due to be delivered on 12/8 and it still there at their warehouse!!! Unbelievable

Terrible. Ordered parcel to my house. They couldnt find it so kept cancelling delivery and rearranging. This went on for days until i just sent it to the service point. Now i cannot collect as i dont have a code they were supposed to have sent me. Customer service is terrible. Been waiting a week for an email response. Been on a phone call for 12 minutes waiting. Before that it was a stupid automated voice.

If there is an option for below zero I would give it to this horrible company. My package should be delivered yesterday 12/08 I sent them many emails, and called twice useless customer service, useless call service, talking to a machine! You are the worst delivery company ever.

eCommerce afdelingen er det værste gang bæ jeg nogensinde har oplevet, direkte ansvarsfralæggelse hele vejen igennem en sag. For fremtiden håber jeg ikke at få pakker tilsendt gennem nogen former for DHL. Umuligt at lave en klage på hjemmesiden, de klager jeg har indsendt fik jeg automatisk svar at det var bring eller webshop jeg skulle kontakte.. trods det er jeres fejl.. i har behandlet min pakke forkert. Min pakke er ovenikøbet ødelagt, den skulle have været leveret på hjemme adressen, den blev afleveret i en pakkeshop 3 timer væk på jeres ordre..

I’m extremely disappointed with DHL. They gave me a delivery window, missed it, and left me sitting at home for 6 hours because the parcel needs to be handed over in person. No updates, no revised time, nothing. This delay messed up my work plans and wasted my whole day. Completely unacceptable.

Nie polecam..tu nawet jedna gwiazdka to za dużo..wysyłka paczki z Hiszpanii dhl zakończyła się zaginięciem paczki,nikt z nami nie chce rozmawiać bo po podaniu numeru paczki rozłączają się..strata pieniędzy i pamiątek z Lloret de mar .

Have to be one of the worst ever. I feel sorry for the drivers who probably get it in the neck. Terrible customer support.....wait, there is no customer support. just a telephone number that just keeps repeating the same guff and no sign of actually speaking to a human. How these companies get away with it is beyond me. Having to take days off work and no apology from these cretins says it all about them

I contacted customer service on 5 occasions as my delivery couldn't be made as the driver couldn't find my address. Google maps shows this easily?
On one occasion customer service advised there's nothing we can do? 2 occasions they stopped answering my emails.

Without giving me the option of collecting this from their depot they returned my shipments to the seller. This company's customer service, delivery service is terrible and if ordering anything in future I will be asking NOT to use DHL ecommerce as they are a terrible company.

Ordered a chair from Wayfair last Wed 5th Aug, delighted to be notified that DHL E-Commerce would deliver last Thursday 6th, so waited in. No delivery - online message sorry, running late. Tried calling them, got cut off 4 times after inputting my delivery reference, so did online customer service & had quick response from Thomas saying if not delivered by end of day to contact him again. It doesn't tell you when the couriers' working day ends but anyway no delivery. Then online updates Thurs evening to deliver Friday. So wait in again all day, no time slot, no update, no delivery. Then another update tells me Monday. Monday comes, wait in all day, online says Tues delivery so try customer services again twice. No reply. Online says parcel still at depot. Wait in again all day today Tuesday & again, no time slot, no delivery, no reply from CS again & no status update. Atrocious administration, atrocious customer service (apart from Thomas's initial prompt response) & I've wasted 4 days now waiting in for a non-existent delivery. Shame on you DHL - have you no sense of pride in your work? Administration is generally awful and trying to speak to a human is non-existant. And I still have no idea if I'm going to get my parcel tomorrow. Or ever... I give up! UPDATE: 5 wasted days now & still waiting....

Appalling service - wish I had read the reviews rather than waiting and believing they were dealing with my package. I saved my Boots points for 3 years to treat myself to a Dyson only for it to be delivered to someone else. I keep being told the driver will collect it and now it’s changed to it was delivered. The GPS says it was. The photograph shows someone else accepting it at a completely different house! I’m still trying to get my points back or the product.

I would award zero stars to DHL eCommerce UK if Trust Pilot allowed it. Appalling communications from a system that issues false information.

My delivery, order no 31534110289083 the driver turned up looked in the back of his van for a while, came out empty handed then got back in the van and drove off. Thankfully it wasnt recorded as been delivered. I can only presume that the parcel is now lost. What a dreadful company.

A normally trustworthy supplier send us parts by DHL E-Commerce (not dhl express) and 5 delivery attempts later I still havent had the parts. Our client is pulling his hair out! DHL are reporting ghost (fake) delivery attempts, all to addresses some distance from our premises (not even in the same road or estate for example). No effort made to deliver and no contact with them despite them having our number...we're here during normal working hours and a simple phone call from the driver would have avoided this review.

We are a B2B company and DHL eCommerce have completely messed up this time. Two parcels sent 10th & 15th July to the same business customer with definite instructions to Deliver to Doorstep Only, have gone missing and DHL do not seem to care. DHL not only 'attempted' to deliver out of normal business hours, but the parcels were then taken to a ServicePoint, whereas other couriers we use would attempt re-delivery within business hours the following day. No calling card was left. Despite several emails to DHL eCommerce no-one has bothered to reply. We have no idea where our parcels are or what has happened to them or how we can contact someone who can actually help. Absolutely disgraceful service since joining forces with Evri.

If incompetence was enthusiasm they'd be winners.
Notified parcel was delivered and signed, no idea whose signature it was. Then told it was out for delivery. Later told delivery failed, because no one was in (untrue), and it would go to a pick up point. When challenged, and asked for proof, I received a Google Street View of a village several miles away, followed by a photo of a parcel with my name and address on it !!!!, when I pointed this out to them. They then said they would in fact re- deliver to my home address. Delivery was then put back another day, so I requested it be redirected to a pick up point. I picked the nearest from a list supplied by them, only to be notified the following day they had failed to deliver it there. I was then contacted by the company I had made the purchase from, who apologised and said DHL had promised to deliver ASAP, and informed delivery to the pick up point had failed because they no longer used that location but had not updated the options list. I was then contacted by the company a second time, to tell me DHL had now returned the parcel to them. Unbelievable.

Odradzam korzystać z ich usług.
Po pierwsze dzwoniąc na infolinię nie ma możliwości rozmowy w żywym człowiekiem chyba że wybierze się opcje wyceny paczki...
Wysyłają maila o dacie dostawy człowiek siedzi w domu a paczka nawet nie zostaje przekazana kurierowi. Interwencje nic nie dają. Nie odpisują na maila. Jak już człowiek się dodzwoni to konsultant obiecuje że przekaże interwencje która i tak nic nie daje.

Nic sobie nie robią z klienta.

Może InPost ich kiedyś wykupi wtedy będzie to firma godna polecenia