Dhlecommerce Opiniones 

I am extremely angry and dissatisfied with DHL’s handling of my delivery.

The courier delivered my parcel to the wrong location, and I did not receive it (shipping number: 60120253500846). I only managed to work out where the parcel had been left by looking at the photo in the DHL delivery confirmation. This is completely unacceptable. A delivery confirmation photo should prove that the parcel was delivered to the correct recipient and location — not force the customer to investigate where their own £80 parcel has been left.

I have paid £80 for an item that I never received, despite having done nothing wrong. What is even more frustrating is that I have had to spend a significant amount of my own time contacting DHL, the seller, and Amazon customer service, repeatedly explaining the same issue.

DHL should take responsibility when its courier delivers a customer's parcel to the wrong place. Instead, I have been left to deal with the consequences of someone else's delivery failure.

This has caused me unnecessary stress, wasted hours of my time, and left me £80 out of pocket. I paid for a delivery service and expected my parcel to be delivered safely and correctly. DHL failed to provide that basic service.

I expect DHL to take this matter seriously, investigate exactly what happened, and provide an appropriate resolution. Customers should not be expected to pay £80 and then spend hours tracking down a parcel that DHL delivered to the wrong location.

This has been an extremely disappointing and unacceptable delivery experience, and I have completely lost confidence in DHL’s ability to deliver parcels responsibly.

Unilaterally cancelled my business account as part of merger with Evri.

There was no communication. I went to book the day's consignments on only for the website to tell me that my account was closed.

Went to depot to enquire, was told that Evri were choosing not to honour some previously contracted arrangements and that I would have to reapply for my account.

Never really experienced anything like that before from any company. Competition, as it turns out, are much better value anyway.

Excellent way to treat long-standing customers, guys.

Overtaken by evri. Says it all. Phonelines automated. Robot tells me my £400 return is delayed and hangs up.

Never again
Customer service
Delivery
Contact
Never Never Never again

Would give it zero but can’t. Ordered the same item twice as messed about by DHL on first order. Say they can’t get to my house twice. The tracking contradicts itself. It says is on its way at 7am and then it’s fails delivery at 7.01 am. No one has tried to deliver the item as nothing on the camera. We were mess about time and time again and no way of contacting them by phone.you have to email and you just get automated reply’s. We gave up on that parcel so got our money back. We tried ordering it again and the exact same thing happened. Whats wrong with that company I hope you go bust.

Item picked up on 17/8 at 10:05 and due to be delivered on 18/8. This was a local London delivery.

Email on 18/8 says out for delivery but tracking shows as “delayed” at 08:51, so item presumably left at depot. Stayed there all day.

On 19/8 email says item out for delivery and tracking initially says driver at stop 1 and I am stop 68 but no time indicated. After that tracking defaults back to due to be delivered on 18/8!

Absolute clown show. No .Idea why companies think it’s a good idea using this clueless company.

Not really even worth a star.

My parcel was delivered elsewhere. The courier said it had been signed for by me, but it had been left outside a property down the road. Customer service just told me the delivery history and commented that I disputed it without giving any help. Useless!

My parcel was not delivered. The proof of delivery photo was taken outside a property 250 metres away. It states that it was signed for by me. This is untrue. I have sent messages via their tracking services which promises a response within one working day. We are now at day eight. No reply. I have spent 20 minutes waiting for a response from their call centre and have now given up. Appalling customer service and I am still without my parcel and am now having to claim a refund from the supplier which is equally annoying.

Notification received that my parcel has been delivered, but no sign of it anywhere. No photographic proof of delivery available, and the 'View delivery location' link shows a map of a town 60 miles away!
This is Hermes-grade incompetence.
Now I've got to waste valuable time tomorrow trying to get either a refund or a replacement sent out.

Update: Having claimed that the parcel had been delivered (and signed for by my wife), they now say it's still in their depot!

Further update: The parcel cannot be delivered because it's damaged! Furthermore, it could not be delivered originally because their driver "...could not access the property....". Obviously, the fact that no one else had any difficulty accessing the house that day is completely irrelevant.

In short, it's been lies, lies, lies, all the way.

Probably one of the worst carriers for not turning up, two consecutive days waiting around for them to collect a package and they did not turn up, despite the tracking stating they would arrive within a two hour timeframe and then by six o’clock at the end of the day, they did not turn up at all. Absolutely useless that is all I can say!

I had a parcel delivery attempt, which was not an attempt at all. The driver attempted the delivery at a communal door of 3 properties which of course is not going to be answered as it's not a door to a property. I contacted DHL customer service to explain that the driver needs to enter the communal door to be able to reach the correct property. The packaged was then delivered again the following Monday, and was chucked on the floor at the communal door. Absolutely awful.

Item was ordered on the 22 July, tracking number provided, supposed to be next day delivery, few days later and no updates. 28 July still no delivery date and no updates, Reply from DHL, contact shipper even though they have the item on the tracking app. At last they say on the 5 august it’s now ready for delivery. The dhl delivery driver delivered to the wrong address, 2 streets away.
Obviously i collected it by looking at the location and pic of delivery. The owner of property said the driver couldn’t be bothered to re deliver to our address.
Contacting DHL regards to wrong delivery, usual apologies, poor service all round!

There is no way to give a lower score, failed to deliver my package, I arranged collection, turned up to collect and was lied to and told my package was already out for delivery, and it would be with me at 4pm. The package didn't turn up, no tracking information, when I chased, I have been ignored, they still have my parcel and are refusing to engage and relive the issue.

NIGHTMARE COMPANY!!! Absolute joke of a company. Wasted my entire week waiting for these fools to show up in and out of their dedicated time slots and guess what? NO ONE PULLED UP THE ENTIRE WEEK!!! Joke of a company. Dissolve the company already. 0 STARS

Spent 2 days at home waiting for a parcel to be collected. Phoned and messaged several times, kept being told by their computer they are on the way. Totally useless, unable to speak to a human.

Supposed to pick up a parcel to return to the sender yesterday. Still waiting but apparently it is out for delivery! No use contactng by phone as the tracking number is not recognised by the phone line.
No company should use them.
One star is too much

Parcel not delivered. First they say it was delivered. Then they say "in fact it's still at our warehouse" then they say "oh no, it was delivered after all" NO IT WASN'T. Have submitted 6 online forms which they just ignore, and spent 30 minutes on hold to customer services. Still no resolution But here's the problem. THEY DONT GIVE A DAMN ABOUT 1 STAR REVIEWS. Look how any other folks have given 1 star, and nothing gets done....

Been in twice for the driver to state no one at home. Extremely disappointed

I decided to use DHL e commerce to send a parcel.I paid nearly £15 for next day delivery, the collection was supposed to take place yesterday, 13th August, no one bothered to collect my parcel. I had a text today, 14th August to say someone would be collecting my parcel and was given an hours time window, no one has bothered to collect. So I have to wait in AGAIN, in the vain hope that my parcel will be collected. How do I geta refund? I will send my parcel with Royal Mail, at least they can be trusted.

Ordered items from Dunelm, and received email from DHL on 7 August to say items collected from supplier and delivery 8 August, closely followed by an email stating delivery delayed! Another email from DHL on 11 August to say out for delivery, yet tracking showed item never left the Preston Depot, and was there at 6pm. Another email from DHL on 12 August to say out for delivery -DROP NO 90, and then attempted delivery 16.44 with a blurred photo that could be anything. Yet another email from DHL on 13 August to say out for delivery, again drop 90 and this time I was tracking it online until it disappeared at 16.44 with another blurred photo! NO-ONE ATTEMPTED TO DELIVER TO ME BOTH DAYS. I was home and had doors and windows open. As i live around 12 miles from Preston DHL depot, it appears I'm one of the last drops - which is why coming up to 5pm my delivery appears to be droppped? The online blurred photo's and sat-nav co-ordinates showing the driver was many miles away are at best incompetent and worse fraudulent! Won't be using any online company that has this shower for couriers!