Dhlecommerce Opiniones 

Next day delivery hasn't arrived and it's been 4 days and counting. Firstly we were given an interval. Then the delivery man gets to the address 4 hours earlier than the text massage. They retry to deliver but this time they couldn't find the address although they still send a text with a time interval. 3rd day we receive another time interval but the address continues to be an issue although it was found the first time around (?!?). I had been trying to contact then waiting an hour in a queue, they never picked up. This is the worst experience with a delivery company

Lied about delivering a package, had poor communication and then eventually delivered it 8 days late when I wasn't able to be in receive, so the parcel is now missing. Absolutely avoid using them or any company that is stupid enough to use them

Dumped my parcel outside a house 5 mins drive away! This was my cat's food and needed urgently!

Horrendous company and service. Why is this company still allowed to trade? Faking delivery attempts, taking screenshots of places nowhere near my home, won’t answer calls and can’t speak to a human. This company should be boycotted or closed!!!!

Received an email from this organisation at 8.45 pm tonight. The email said "WE HAVE YOUR PARCEL"
"We have your parcel from Laura James and will deliver to you on Wednesday, 16 September." Funny that telling me at 8.45 pm that I'm to get delivery today! I didn't get it today. Funny that.

On using the tracking button I'm told that DHL doesn't have the parcel after all but then it doesn't tell me when I'll get it cause it can't give a delivery if Laura James hasn't actually handed over the parcel. What though was the point in writing a contradictory message in the first place? Funny that!?**

Lazy driver bs ai customer service who are stealing people's parcels 😡

If I could give -5 stars, I would.
3 days I was given a time slot for collection then nobody shows up.
This can take years...

This company is a joke.
It's now own by Evri, another joke.

The worst courier I've ever seen. Until now, all of my damaged packages delivered with this courier. They sent you a one hour window and they never show up until the next 2-3 days of chasing up. The service is terrible.

THE WORST. When your package doesn't arrive you can't speak to a human to discuss it, you just get stuck in automated phone option HELL. They make it impossible to contact anyone by phone. They will claim by the app that they couldn't deliver because your package was refused or where you are was inaccessible, when what they really mean is that they just finished their shift and went home. I found a contact number for an actual human via Reddit but a long conversation got me nowhere. My Waitrose Cellar delivery still didn't get to me on the second attempt at delivery, while I had 150 people waiting for drinks at a launch event ("We couldn't access the building" apparently - but those 150 people managed). Waitrose then promised the next day they would have the wine returned to them and refund me. Twist – DHL Ecommerce delivered it three days later and then Waitrose told me I'd have to arrange to get it back to them. NEVER EVER AGAIN.

Had a parcel never received pin to accept it so couldn’t receive it now saying at delivery depot for 10 days but being charged for the parcel

DHL have gone from being one of the best courier companies to an absolute joke. How can a company of this size have such appalling customer service? Calls and emails go unanswered, complaints are ignored, and drivers are seemingly able to provide completely false reasons for failed deliveries.

Over the last 2–3 weeks I’ve had 3 or 4 deliveries where the driver has claimed they “couldn’t access my property” despite there being absolutely no obstruction. I have CCTV and doorbell footage proving they didn’t even attempt to deliver to my address. So how exactly were they unable to gain access when they never even turned up?

And when DHL gives you a delivery date, don’t bother making plans around it — in my experience, it’ll probably arrive the following day.

A company of DHL’s size should be providing a professional, reliable service. Instead, it’s becoming increasingly difficult to see where the accountability is. Maybe it’s time to start using properly managed delivery drivers rather than relying so heavily on poorly supervised third-party/self-employed drivers. Absolute shambles.

After over 2 weeks of you just not bothering to deliver my package despite my service point being open basically 24/7 and me contacting you multiple times to try to work this out I am now being told that my package is being returned to sender. What on earth are you playing at. The level of incompetence and disrespect that has been shown by you is beyond belief.

I always regarded DHL as one of the better couriers, being a long established company with their worldwide network, I thought they were one of the best.

But this changed when my last order was never delivered and their customer service ghosted me.

I ordered an expensive head torch for work, and during checkout I had a choice of delivery from either Royal Mail or DHL, I naturally chose DHL and within a day or so I received a tracking number.

The parcel arrived at their Middleton "sortation facility"on the 28th August and that was the last update I received, I contacted customer support a few days after and received a generic message explaining what I already knew, but requesting that I contact them again if no updates in a few days, to which I did but never received a response.

In the end I had to contact the retailer and they posted out a replacement (via Royal Mail this time) and they said they will take this up with DHL.

After this experience I could never recommend DHL, the service was poor, customer service was virtually non-existent, and I suspect they have dishonest people in their "sortation facilities"

You don’t even deserve a single star, dhlecommerce lost my parcel, I tried calling them for a whole week and my case was never resolved, it’s the worst shipping company with the worst customer services, Everytime i called they told me to contact the sender , why should I contact the sender if it’s you guys that lost my parcel, the sender trusted you to deliver the parcel and you didn’t deliver it

I booked a door-to-door collection for 2 heavy parcels (24 kg each) under reference DHL13385368. The collection was scheduled for Thursday, 10.09.2026. The driver has missed 4 consecutive days (Thursday, Friday, Monday, and Tuesday) despite daily notifications.

⭐️ **Extremely disappointing and unacceptable experience with DHL eCommerce**

I am extremely unhappy with the way DHL eCommerce handled my parcel. What should have been a straightforward delivery has turned into a deeply stressful and upsetting situation.

My parcel was diverted to a collection point that **I never authorised or requested**. I had no agreement for my parcel to be left at this location, yet it was still sent there. This is extremely concerning because I trusted DHL eCommerce to deliver my parcel safely and securely to the intended destination.

Unfortunately, my parcel was subsequently **stolen from the collection point**. The parcel was worth approximately **£250**, meaning I am now left facing a significant financial loss through no fault of my own.

I have had to take the serious step of **contacting the police and reporting the theft**. I have been provided with a crime reference number (**20/396602/26**) and am treating this matter as a serious theft.

What makes this even more frustrating is that I never authorised the collection point in the first place. I therefore believe DHL eCommerce needs to properly investigate how and why my parcel was redirected there, who made that decision, what safeguards were in place, and what happened to my parcel once it arrived.

This situation has caused me considerable **stress, anxiety, inconvenience and financial worry**. I should not have been put in a position where I have had to contact the police and spend my time chasing a stolen parcel simply because my delivery was sent somewhere I did not authorise.

I expect DHL eCommerce to take full responsibility for investigating what happened and to provide a clear explanation rather than simply treating this as an ordinary delivery issue.

I would strongly encourage DHL eCommerce to review its procedures surrounding unauthorised collection-point changes and the security of parcels held at these locations. Customers should be able to trust that their parcels will be delivered safely and that any changes to delivery arrangements are properly authorised.

**This has been an unacceptable experience from start to finish. I expect a full investigation, a proper explanation and an appropriate resolution for the £250 financial loss I have suffered.**

FOUR DAYS later and DHL still hasn’t delivered my belongings. They apparently don’t even know where they are and my shipment hasn’t even been put out for delivery.

I have repeatedly told them that I’m an international student living alone in a new house with no bedding, no towel and not even a knife or fork to eat with. They know exactly how urgent this is and still nothing has been done.

I’m completely DONE with the excuses and endless "sorry" messages. Four days of empty promises, no belongings, no answers and no solution.

Absolutely shocking service. I would NEVER recommend DHL.

This isn't a service, you can't call it that. I'm amazed they are still in business. UPS are picking up the pieces now, the last time I had an experience this bad with a company was never, this is the first time the service I pre-paid for has been completely non-rendered and I am told next to nothing about it.

For the umpteenth time, we have been left waiting for a delivery. No driver attempted delivery, no attempted delivery card left, we have been in all morning. It seems as though some of the drivers deliver as promised, others can't be bothered as we are off the beaten track and get their colleagues to deliver instead.
And don't bother trying to contact them. I called the 0844 number in the hope of reaching someone but was put back through to the pointless automated system.

Bezorging by pakket punt al tot 2 x toe uitgesteld.dus al 5 dagen onderweg.Dacht pakket punt beter omdat ik vaak gezeik had zelfs smartwatch gejat.bezorger de handtekening gezet schijnbaar en zogenaamd heb ik hem aan genomen.Kon al sowieso niet lidl kiezen die langer open is en telefoonwinkel 17 u of 18 u dicht.Zat kadootje by die dus te laat aan gaat komen.Hopelijk komt het morgen maar moet het eerst nog zien