Dhlecommerce Opiniones 

Awful service. Supposed to be delivering or luggage that was delayed given today as delivery which has my husbands medication in only to receive an email today delayed despite it being picked up by the courier yesterday. Can’t speak to anyone and there customer service replay was a generic email still stating delivery date. I have complained to easy jet but guess what no response. Would never use either again

Useless, can’t even do their job properly. Been waiting for my wardrobe to be delivered and they said it’s lost. I mean how can a big parcel like that go missing. I’m sure they’re doing some sort of fraud, useless idiots. Customer service is crap as well

NO SHOW. No customer service.
Don’t deserve 1star. similar experience to other reviewers. Claim to have missed us but no sign of them on the doorbell camera.
Rearranged delivery to suit themselves in 72 hours.

If I could give zero stars I most definitely would! Absolutely abhorrent ‘service’.

I paid for next day delivery only dat my package to go out for daily van rides and then return to the depot. Multiple updates on tracking that were just flat out lies, the driver seemingly just can’t be bothered to complete the route. The excuses being ‘address not accessible’, it’s extremely accessible and then ‘delivery attempt failed at doorstep’, how?! No driver has ever made it to the doorstep and if they did, how can it just randomly ‘fail’. Ludicrous rubbish! My package is just sitting in the depot at this point, they’ve not even sent out for delivery today.

Had next day delivery but they did not come. They lied on their tracker claiming they attempted delivery but we were home and there was no calling card left. Parcel contained medication needed. The next allocated delivery slot was two days later. Appalling considering this was Next Day delivery. Let’s see if they arrive today as they say.

Worst customer service ever, the worst courier service in the UK I’ve experienced. Definitely not worthy of the name “DHL” as the worldwide known courier company.

If there was a negative 5 star i would have chosen that. Poor delivery service. Lied about non delivery. No communication from DHL Ecommerce customer service. Faceless organisation. Very rude driver. Avoid.

I paid them to deliver a parcel to Europe. Months later they returned it to me without explanation. I was regularly checking tracking, which still to this day states everything is on track and fine and the parcel is in transit. I wanted to understand why the parcel was returned, but customer support refused to cooperate.
One customer support person (I assume accidentally) sent me an image of their internal tracking system which showed the problem. It was entirely their fault because they didn't provide customs with some information they were required to do. When I questioned them more on this, they denied this evidence existed. Really poor and potentially illegal. I asked the customer support team to escalate my complaint, and they refused to. I eventually had to ask my bank to step in and reverse the charges for sending the parcel. Even though I got a refund from the bank, my parcel is still undelivered and has been delayed unnecessarily for months. I don't trust DHL to attempt to redeliver it as the same thing could happen again.

Shipment number 60120258656287
A repeat of my posting early August.
Delivery driver pretended to deliver but didn’t.
Didn’t even have the balls to post a picture of a property he pretended to deliver to.
Same issue as August.
Could not be bothered as we’re at the end of the line.
The driver admitted that last time when he did eventually deliver.
This company do NOT deserve to be in business. They’re just dishonest.

I knew when I saw my delivery was with DHL I would not get it.
Sadly I am going to have to stop using BITIBA as they are now using DHL.

DHL eCommerce, is an unreliable Non-Delivery Parcel Company which lacks professional standards and respect for their customers in every sense of the word which, besides not delivering, shows no manners or consideration to reply to the
customers who have been left flabbergasted by their service.

You state on the website and I quote: “You can trust us to deliver your parcels across the UK, Europe and internationally to over 200 countries. Affordable and trackable for businesses of all sizes.”
Unfortunately, my experience with DHL eCommerce parcel delivery has been nothing short of a disaster. Your inability to communicate properly indicates a lack of trustworthiness.
My sole regret is not reviewing Trustpilot or Feefo ratings prior to engaging with this poorly rated and appalling eCommerce firm.

Feefo indicates that it collects verified feedback from customers. Even with proof of my purchase, I haven't heard back from them either to give my feedback which I would have liked to show my greatest disappointment
with DHL ecommerce firm.

Appalling! Sent to drop off point which hasn't functioned for 6 months then left with a parcel Ive paid £40 to post and no way of dropping it off. Phone customer services and finally get to speak to someone who puts me through to another machine that wants my sales number - whi h it doesnt recognise so hangs up. USELESS!!!

Just saw the delivery driver come into the road. Went outside but driver drove in road, jumped out and into van and left. Didn’t even attempt to deliver…

No phone number to speak to anyone on.

They picked up my Dunelm parcel on the 2nd of september and put it to a totally wrong depot, now 8 days later I finally managed to speak to someone and she said that it was re routed! absolute joke, who knows if it will ever get here.

I would give zero stars if I could! 3 times said would deliver my special needs child’s bed,apparently have lost an entire mattress! Then the manager asked me to chase up people I shouldn’t have to due to THEIR incompetence! Absolutely abysmal and I’m in shock! I’m fighting to get my money back on this aswell it’s completely shocking and the trading standards need to be made aware or whomever monitors the deliveries side of things! DO NOT USE!

Paid for international shipping with a home pickup service. Courier never showed, no follow-ups from dhl, incredibly difficult to reach a customer support rep and when I did my order had apparently disappeared from their system, needed to rebook the same shipment with DHL Express (much better service). Had to chase a refund via a bank charge back.

Failed to deliver on first attempt, Driver gave up.

Failed to deliver on 2nd attempt, only god knows where the driver is, missed slot again.

What a joke, a courier company that can’t deliver anything

Left my parcel at a completely different address 2 hours away. Even took a photo of it at someone else’s door signed by someone who is not me! Tried getting through to customer service who emailed the obvious. They don’t know where it is!

Every time I see DHL eCommerce listed as the courier for something I’ve ordered, I immediately get worried. In my experience, they are one of the most unreliable couriers out there. At this point, even EVRI, formerly myHermes, seems more dependable.

DHL eCommerce will usually give you an initial estimated delivery date, only to send you a delay notification. Then, on the next delivery day, you’re given a delivery window of 9am to 8pm. Honestly, you might as well not provide a time window at all if it covers the entire day.

Their online tracking is barely any better. Occasionally it shows the driver’s route, but even when your delivery appears to be next, you can still end up waiting another 4 or 5 hours. So apparently you’re expected to take the entire day off and stay at home just in case.

Want to redirect it to a local shop or Post Office instead? Nope. Collection seems to be limited to depots that are miles away from anywhere convenient.

Customer service is possibly the worst part. Everything leads to automated systems and dead ends, with no obvious way to speak to an actual person. You just end up going around in circles receiving the same information you could already see on the tracking page.

I’ve had enough. Going forward, I’ll seriously reconsider purchasing from any retailer that uses DHL eCommerce as its courier.

Had a parcel that was supposed to be delivered last week still not here, said it was delayed was supposed to be here Monday and didnt come either! We are now on Wednesday parcel is still not here it says today is the only day it can now be delivered wouldnt give any other options last night after it didnt show up again! To be robbed of over £100 because people cant do a simple job of delivering parcels is disgusting! They have also been telling me in each email it cant be tracked, as the parcel is not getting scanned so just a scamming company that robs people then!

Do not use the company-the worst experience I ever had- they provided collection address which doesn’t exist and lost my parcel convincing me that it returned to the sender- stress, time, and money lost- no refund of the item-don’t use them