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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Digital ID to purchase a printer for our business and the service was fantastic from Ben Edwards. I have since kept in touch with Ben who has offered some fantastic rates for other product... Ver más

Valorada con 5 estrellas sobre 5

Daniel Watson has been amazing start to finish! with quick responses, clarifying details for me at CCS. He has been professional, quick, efficient, quotes, po, spec sheets, information, order, tr... Ver más

Valorada con 5 estrellas sobre 5

I have been dealing with Digital ID for some time now. Specifically in contact with Rachel Ward, Senior Identification Expert for Digital ID. Rachel is an absolute pleasure to work with, she always... Ver más

Valorada con 5 estrellas sobre 5

A great one stop shop for all ID needs. Have used this company for several years. Initially we only needed IDs for staff which is less than 100 and only needed to order more as new staff came onboard.... Ver más

Información sobre la empresa

  1. Tienda de suministros de oficina
  2. Tienda de grabados y letreros
  3. Tienda de artículos promocionales

Escrito por la empresa

Digital ID are your one-stop shop for ID badges, ID card printing and other plastic card related products and services. We have a huge selection of products available with over 3 million items in stock from some of the biggest names in the industry, all at affordable prices and ready for next day delivery.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1461)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Technical Assistance

The technical assistance given by Jack Stanway with a printer issue we were having was extremely helpful, professional and polite. After identifying the cause of the problem it was resolved quickly. Thank you Jack.

20 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Support

The team responded to an urgent matter in a timely and helpful manner - and have supported us through to resolution. Many thanks

13 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top class service.

I have been using Digital ID for many years now, and have always received a top class quality service. I would highly recommend Digital ID, as they are 100% guaranteed to give the best prices on ID card printers and all the consumables required to keep your business running effectively. Just want to say a big thank you to my account manager Dan Watson. Fred Dove (Dove Technology).

12 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ace Company

Daniel Watson is an amazing AM from Digital ID, cannot fault response times or product knowledge and always goes above and beyond.

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Daniel Watson has been amazing start to…

Daniel Watson has been amazing start to finish!
with quick responses, clarifying details for me at CCS.
He has been professional, quick, efficient, quotes, po, spec sheets, information, order, tracking and been great help. Highly recommend him, Atif was very helpful and helped to solve most of the items I needed, loved speaking to Atif too and
Ben supported me with tracking.
Thank you to the team, I appreciate you guys!
Thanks for all your help, combined team work!

8 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Solid and efficient company to do business with

I have been using DigitalID's EasyBadge system since 2019 - amazingly simple systems to use. I just ping a message when resources are running low and always find them to be quick and uber efficient (shout out to Olivia Sharp), they know exactly what I'm waffling about and what I need and it all arrives the next day.
Solid company to do business with and highly recommend.

9 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always a pleasure

I have used Digital ID for over a year now and each time the service offered is second to none.

I would especially like to point out Sarah Qurashi. She is who I have been dealing with personally anytime I need assistance or sales related stuff and she is always eager to help and offers fantastic customer service.

I have nothing but positive things to say about Digital ID, highly recommended.

7 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Supplier

Dan and his team are top notch! Nothing is too much trouble and they are always on hand to quickly offer advice. I highly recommend Trade ID as a reliable, efficient supplier.

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jack Stanway was outstanding at dealing…

Jack Stanway was outstanding at dealing with the issues we raised with our ID printer. He offered step by step instructions on what to do but unfortunately they didn't work with the software I was using... However, he then provided an alternative and was nothing but helpful the whole time.

Thanks Jack!! :)

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible Customer Service

Sarah and her team did an absolutely brilliant job with my order. Sarah initially listen to the needs of my company, she presented me with a number of options and offered me financially attractive options for me to choose from. Incredible customare service and honesty is truly their best policy! Thank you Sarah and team!

29 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I needed a card printer for a deadline…

I needed a card printer for a deadline and purchased one from this company. Only then to be told that they were having problems with their ordering system so huge delay meaning I missed the deadline.

YOU NEED TO CHECK BEFORE PURCHASE THAT THEY CAN FULFILL THE ORDER

My gripe is that they should have said they could not fulfill the order before I paid for the item. Upon reviewing the reviews it appeared they had been experiencing problems for weeks.

I purchased a printer ribbon with the printer, this turned out to be the wrong printer ribbon costing £70 so now have to buy a new one because it was not compatible. Really poor. Wish I'd not purchased this printer from them. The whole order is now costing me over £800 just to print some ID cards for my staff.

15 de septiembre de 2023
Opinión espontánea
Logotipo de Digital ID

Respuesta de Digital ID

Hi Terry,

Please accept my apologies for the delay with your order.

I can see that my colleague contacted you to apologise for the inconvenience and prioritised your order once the issue was resolved.

On our website next to each Printer, there is a list of compatible ribbons. Unfortunately, the one which you ordered wasn’t listed and was incorrect.

I can see that you contacted our customer service team who advised that as the ribbon had been opened and placed in the machine, it was no longer deemed as re-saleable and didn’t meet the conditions for return. I’m very sorry to hear that you don’t agree with this, but I’m afraid we are unable to accept returns of products incorrectly ordered that cannot be re-sold.

If you would like to discuss this further, please feel free to contact me on the number below.

Kind regards,

Hannah
0161 475 5617

Valorada con 1 estrellas sobre 5

Do not purchase from this company

Do not purchase from this company. Machine is faulty and they would not send a replacement. I have been waiting 9 weeks for a replacement to be sent but they will not send one and will not reply to emails. Scam of a company

7 de agosto de 2023
Opinión espontánea
Logotipo de Digital ID

Respuesta de Digital ID

Hi Rob, as your review is unverified, we are unable to make any comment on this matter. However, If you would like to discuss this further, please feel free to contact me on the number below.

Kind regards,

Hannah
0161 475 5617

Valorada con 5 estrellas sobre 5

Magicard part enquiry.

I’ve not purchased yet, just made an enquiry for a magicard part.

I used live chat which was answered immediately by Olivia. A human.

My question required a check and was promised a response via email.
This happened shortly after.

Decent to see a company do what they say and me not needing to chase them.

26 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed an order that was showing in…

Placed an order that was showing in stock, finally received 6 weeks later. tried to phone many times(got fed up listening to the same George Ezra song). Tried to email many times, finally was lucky with online chat.
Poor communication unfortunately, had to buy elsewhere whilst waiting.

8 de marzo de 2023
Opinión espontánea
Logotipo de Digital ID

Respuesta de Digital ID

Good Morning,

Please accept my sincerest apologies for this.

I have looked in to the delay with your order and I’m afraid this was due to an issue with our system which has now been resolved.

Please could I ask you to send over the email enquires that weren’t responded to and confirmation of the telephone number you called.

I would like to look in to this further and raise the issue with the relevant department.

My email address is customerservice@digitalid.co.uk.

Apologies again.

Kind regards,

Hannah Mulligan
Head of Customer Experience


Valorada con 5 estrellas sobre 5

Great service

Great service, bought the Magicard 300 and this works well for us. Great product and prints good quality cards.

Would recommend Digital ID

1 de febrero de 2023
Opinión espontánea

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