Dinolingo Opiniones 

Respuesta de Dinolingo

1 jul 2026

Bonjour Nicole,

Nous sommes sincèrement désolés que votre expérience ait été frustrante. Les questions liées à la facturation et aux abonnements doivent être examinées au cas par cas, et nous ne pouvons malheureusement pas discuter des informations relatives à un compte personnel sur un espace public.

Nous vous invitons à nous écrire à info@dinolingo.com en utilisant l'adresse e-mail associée à votre compte, en précisant la plateforme sur laquelle vous avez souscrit votre abonnement (site web, Apple App Store ou Google Play), ainsi qu'en joignant votre reçu ou votre numéro de commande, si vous l'avez.

Nous examinerons votre dossier avec attention, vérifierons le statut de votre abonnement et ferons le nécessaire pour vous aider dans les plus brefs délais.

Cordialement,
L'équipe Dinolingo

Respuesta de Dinolingo

1 jul 2026

Hi Anna,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to believe your subscription has been canceled but still see charges.

We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will review your subscription status and work with you directly to help resolve this matter as quickly as possible.

Respuesta de Dinolingo

1 jul 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the app's design, pricing, and the cancellation process.

We'd appreciate the opportunity to look into your experience further. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details you'd like to share. Our team will be happy to review your account and feedback and assist you directly.

Respuesta de Dinolingo

1 jul 2026

Hallo Stephanie,

Bedankt dat u de tijd heeft genomen om uw uitgebreide feedback met ons te delen. Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen voldeed. We waarderen het dat u uw zorgen over de video's met ons deelt, waaronder het tempo en de woorden die volgens u niet overeenkomen met de afbeeldingen. Dit soort feedback is waardevol voor ons team.

Het spijt ons ook dat u problemen heeft ondervonden bij het annuleren van uw abonnement en het contact opnemen met ons. We willen graag onderzoeken wat er is gebeurd. Stuur ons alstublieft een e-mail naar info@dinolingo.com met het e-mailadres dat is gekoppeld aan uw Dinolingo-account, het platform waarop u zich heeft geabonneerd (zoals onze website, Google Play of de App Store) en eventuele bestel- of betalingsgegevens. Ons team zal uw account zorgvuldig bekijken en samen met u naar een passende oplossing zoeken.

Respuesta de Dinolingo

1 jul 2026

Hi Jeff,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to purchase a gift and not receive the gift codes, especially after having difficulty contacting us.

We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform or website where the gift purchase was made, and any order confirmation or receipt details you may have. Our team will review your purchase and help resolve this as quickly as possible.

Respuesta de Dinolingo

1 jul 2026

Hi Eva,

Thank you for taking the time to share your feedback. We're sorry to hear that you weren't able to get past the child's nickname section. We understand how frustrating it is when you're unable to complete the setup process.

We'd like to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you're using (such as our website, Google Play, or the App Store), and any additional details about the issue, including the device you're using if possible. Our team will investigate the nickname validation issue and help you get started as quickly as possible.

Respuesta de Dinolingo

1 jul 2026

Hi Adam,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it would be to see a charge that you weren't expecting, especially if you don't believe you had an active subscription or even used Dinolingo.

We'd like the opportunity to investigate this with you, as we'd like to determine where the charge originated. Please email us at info@dinolingo.com with the email address that may be associated with your Dinolingo account (if applicable), the platform where you believe the charge originated (such as our website, Google Play, or the App Store), and any receipt, transaction, or billing details you have available. Our team will carefully review the information and work with you directly to resolve the issue.

Respuesta de Dinolingo

1 jul 2026

Hi Eugene,

Thank you for taking the time to share your experience. We appreciate your feedback, especially since you've used Dinolingo over an extended period. We're sorry to hear you've experienced issues with the app stopping unexpectedly, incorrect answer validation, and the overall reliability of the experience.

We'd like to better understand what happened so we can investigate these issues. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you're using (such as our website, Google Play, or the App Store), and the device you're using, along with any additional details about when these issues occur. Our team will review the information and share your feedback with our product team as we continue improving the app.

Respuesta de Dinolingo

1 jul 2026

Hi Mary,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it would be if you felt your privacy was not being protected. We appreciate you sharing your concerns regarding account privacy and the difficulty you experienced trying to contact us.

We'd like the opportunity to investigate this with you and better understand what happened. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details about what you experienced. Our team will carefully review your account and work with you directly to address your concerns.

Respuesta de Dinolingo

1 jul 2026

Hi ChazzaT,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to spend time navigating help articles without being able to manage your subscription successfully. We appreciate you pointing out that the guidance and self-service portal did not meet your expectations.

We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any additional details about the issue. Our team will review your account, investigate what happened, and work with you directly to help resolve this matter.

Respuesta de Dinolingo

1 jul 2026

Hi Rick&TJ,

Thank you for taking the time to update your review. We appreciate you acknowledging that your refund was eventually processed, and we're glad we were able to resolve that part of the issue. We're sorry, however, that the cancellation process and the uncertainty around your account status left you with a frustrating experience.

We'd still like to make sure everything has been handled correctly. If you have any remaining concerns, please email us at info@dinolingo.com with the email address associated with your Dinolingo account and let us know which platform you originally subscribed through (such as our website, Google Play, or the App Store). Our team will be happy to review your account and confirm that your subscription has been canceled as expected.

Respuesta de Dinolingo

1 jul 2026

Hi Victoria,

Thank you for taking the time to share your experience. We're sorry to hear about the frustration you've experienced, especially after requesting to cancel your account and then seeing another charge. We understand why this situation would be upsetting, and we'd like the opportunity to review what happened.

Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you subscribed through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will carefully review your account history, including your cancellation requests and billing records, and work with you directly to help resolve this matter.