I inadvertently signed up to an annual subscription following the end of the seven day free trial. I contacted the team at Dinolingo to explain the situation and they agreed to cancel my subscription... Ver más
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Consulta las opiniones de los clientes
Lors de l'inscription (cours de grec moderne), j'ai coché la case correspondant à un paiement de 6,99 par mois. J'ai été débitée dès la fin de la première semaine d'un montant de 69,99€. Je n'ai par a... Ver más
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I would leave zero Stars if I could. This program caused nothing but problems when trying to use it on different platforms. It would freeze constantly and you'd have to force stop it and restart it. M... Ver más
Purchased the "buy as a gift" got charged but we never received the codes. Checked all spam folders nothing. When digging into trying to contact seller all they have are contact forms which don't subm... Ver más
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Información sobre la empresa
- Proveedor de cursos de idiomas
- también en la categoría
- Escuela de francés
- Escuela de idiomas
- Profesor/a de alemán
- Profesor/a de inglés
Sobre Dinolingo
Escrito por la empresa
Dinolingo is an online language learning website and app for kids. It is available in 50 languages including Spanish, French, German, Italian, Japanese, with over 30,000 online activities.
We offer a 7-Day Free Trial for all new customers. You can cancel your free trial within 7 days of signing up and you won't be charged.
Dinolingo is 100% safe and secure for small children. No advertising, no pop-ups, no chat rooms. Our new dashboard allows real-time parental controls to monitor the child's participation and progress.
Get unlimited access to Dinolingo on your desktop, laptop, smartphone, tablet, all for one fixed monthly fee: $14.95 a month. Cancel anytime. No obligations, no contracts, no extra costs.
With the game-based learning technique, children love learning languages on the Dinolingo platform while collecting rewards and improving their comprehension skills as they listen, speak, read, and write along their online adventure. On the portal, each language lesson is presented as a unit and each unit includes age-appropriate and engaging language learning activities, videos, games, songs, tests, printable worksheets, flashcards, and more.
Dinolingo family subscription costs only $14.95 / month per language course. This cost includes unlimited online access for 4 children for the price of one for the same language course. Children can learn at their own pace by using the same or different devices anytime, anywhere. Children do not need email addresses. For multiple languages, each additional language course costs $14.95/mo. There are no annual plans or discount coupons available. Besides families, this subscription is also suitable for homeschoolers, tutors and small learning groups with up to four students.
We offer a 7-Day Free Trial for all new customers. You can cancel your free trial within 7 days of signing up and you won't be charged.
Dinolingo is 100% safe and secure for small children. No advertising, no pop-ups, no chat rooms. Our new dashboard allows real-time parental controls to monitor the child's participation and progress.
Get unlimited access to Dinolingo on your desktop, laptop, smartphone, tablet, all for one fixed monthly fee: $14.95 a month. Cancel anytime. No obligations, no contracts, no extra costs.
With the game-based learning technique, children love learning languages on the Dinolingo platform while collecting rewards and improving their comprehension skills as they listen, speak, read, and write along their online adventure. On the portal, each language lesson is presented as a unit and each unit includes age-appropriate and engaging language learning activities, videos, games, songs, tests, printable worksheets, flashcards, and more.
Dinolingo family subscription costs only $14.95 / month per language course. This cost includes unlimited online access for 4 children for the price of one for the same language course. Children can learn at their own pace by using the same or different devices anytime, anywhere. Children do not need email addresses. For multiple languages, each additional language course costs $14.95/mo. There are no annual plans or discount coupons available. Besides families, this subscription is also suitable for homeschoolers, tutors and small learning groups with up to four students.
Información de contacto
30 Broad St., 14 FL 1454, 10004, New York, Estados Unidos
- info@dinolingo.com
- www.dinolingo.com
2,4
Malo
229 opiniones
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I didn’t even set up an account I…
I didn’t even set up an account I closed it out and they still charged me like 220$
25 de junio de 2024
Opinión espontánea
Respuesta de Dinolingo
Hi Jessica,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand how concerning it would be to see a charge if you believed your account had not been set up or activated.
We'd like the opportunity to investigate this for you. Please email us at info@dinolingo.com with the email address that may be associated with your Dinolingo account (if applicable), the platform where the charge originated (such as our website, Google Play, or the App Store), and any receipt or transaction details you may have. Our team will carefully review the billing records and work with you directly to help resolve the issue.
Beware of their subscription service
Beware of their subscription service. They will not send notifications for their annual subscription renewal. This company has a no refund policy. Borderline scam. My wife subscribed thinking it was duolingo due to the similar name.
12 de junio de 2024
Opinión espontánea
Respuesta de Dinolingo
Hi Renny,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be when a subscription renewal comes as an unexpected surprise. We also appreciate you sharing your comments regarding the confusion between Dinolingo and similarly named services, as feedback like this is helpful to our team.
We'd like the opportunity to review your account and the renewal with you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform your subscription was purchased through (such as our website, Google Play, or the App Store), and any receipt or order details you may have. Our team will carefully review your account and assist you directly.
Super cute
Super cute, my 7 year old loves it. DuoLingo was just too hard for him and this is much more accessible. I would say that up to age 12 is a massive stretch. It's effective but definitely little-kid-ish. My 12yo would laugh me out of the room if I told him this was for him. But he's big enough for actual DuoLingo, my 7yo likes DinoLingo just fine.
11 de junio de 2024
Opinión espontánea
Excellent Service
Excellent customer service, can't wait for our daughter to start learning Spanish and Japanese!
27 de mayo de 2024
Opinión espontánea
This is a terrible language program
This is a terrible language program. It constantly has glitches where the phrases don't play at all or only the last half of words are played. The buttons are constantly freezing which means you have to refresh the page dozens of times in short period of time. Such poor quality, it is not even worth the free trial (for which you do have to enter your credit card details). I only tried it because they have a Danish program, but if you need any other language use StudyCat instead, it is night and day with the quality!
13 de marzo de 2024
Opinión espontánea
Respuesta de Dinolingo
Hi Justine,
Thank you for taking the time to share your detailed feedback. We're sorry to hear that technical issues prevented you from having a positive experience with Dinolingo. We understand how frustrating it must have been to encounter audio playback problems and frequent page freezes, especially while trying to learn Danish.
We'd like the opportunity to investigate these issues further. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you're using (such as our website, Google Play, or the App Store), the device and browser you're using, and any additional details that might help us reproduce the problem. We'll share your feedback with our technical team and work to improve the experience.
Stop charging me I only did freee trial.
13 de marzo de 2024
Respuesta de Dinolingo
Hi Erica,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is to see charges when you believed you had only signed up for the free trial.
We'd like the opportunity to review your account and billing history. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you started your free trial through (such as our website, Google Play, or the App Store), and any receipt or transaction details you may have. Our team will carefully investigate the charges and work with you directly to help resolve the issue.
I can't cancel my free trial before it expires
There is no clear link or explanation for canceling the subscription before the trial expires. They put you in a loop of email, but no link on how to cancel effectively. I'm very frustrated.
3 de febrero de 2024
Opinión espontánea
Respuesta de Dinolingo
Hi Nina,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to try to cancel your free trial without finding clear instructions. We appreciate you pointing out where the process felt confusing, as feedback like yours helps us identify areas that need improvement.
We'd like the opportunity to look into this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account and let us know which platform you started your free trial through (such as our website, Google Play, or the App Store). Our team will review your account, help ensure your subscription is managed correctly, and work with you directly to resolve the issue.
I started using this app in 2020
I started using this app in 2020. After a year I quit using it.
I have not used it for over 2 years and failed to notice that they had billed me last year.
This year however i did notice on Jan 4,2024 the $119 charge to my credit card.
It is atrocious that a company would not notify you of an upcoming billing giving you the option to opt out - especially for a $119.00. I would never recommend this product and am complaining to the Better Business Bureau.
4 de enero de 2024
Opinión espontánea
Respuesta de Dinolingo
Hi Mattie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to discover an unexpected annual renewal after not using the service for such a long time. We appreciate you sharing your concerns about renewal notifications, as feedback like this helps us improve our subscription experience.
We'd like the opportunity to review your account and billing history with you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you originally subscribed through (such as our website, Google Play, or the App Store), and any receipt or transaction details you may have. Our team will carefully review your account and assist you directly.
Cool app for kids!
30 de octubre de 2023
Opinión espontánea
Very interesting app for kids to study…
Very interesting app for kids to study languages (ours choosed chineese). What is important, it is also of a good quality (cartoons, pictures, texts, games, design).
19 de octubre de 2023
My daughter struggled with learning…
My daughter struggled with learning French in school, but with Dinolingo she’s improved so much! She’s learned way more in the short time she’s used Dino lingo than in school!
12 de octubre de 2023
Opinión espontánea
I cannot cancel the subscription
I cannot cancel the subscription. I can't see it anywhere in the app nor in Google play store
10 de octubre de 2023
Respuesta de Dinolingo
Hi Berglind,
Thank you for taking the time to share your feedback. We're sorry to hear that you had difficulty finding a way to cancel your subscription. We understand how frustrating it can be when you expect to manage your subscription but can't locate it in the app or through Google Play.
We'd like the opportunity to help investigate this for you. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you originally subscribed through (such as our website, Google Play, or the App Store), and any additional details about what you were seeing. Our team will review your account and help you locate and manage your subscription as quickly as possible.
Not as advertised. Low-quality
The videos you show are extremely obnoxious. A variety of weird animations, very little dialogue, really weird characters, annoying little musical interludes that last longer than the dialog. Weirded out both my children and they refused to do any more. People shouldn't be paying for this to be honest. Yall need to completely re-do your kid version. It also feels really mentally erratic and overstimulating without any educational value. I was hoping it'd be closer to, like, sesame street but in Spanish with some fun educational games.
16 de octubre de 2023
Respuesta de Dinolingo
Hi A.K.,
Thank you for taking the time to share such detailed feedback. We're sorry to hear that the learning experience wasn't what you and your children were expecting. We appreciate you sharing your thoughts about the video style, pacing, and overall presentation, as this kind of detailed feedback helps us continue improving our content for young learners.
We'd like to learn more about your experience. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you used (such as our website, Google Play, or the App Store), and any additional details you'd like to share. Our team will carefully review your feedback as we continue working to improve the learning experience for children and families.
My kids really love this so far
My kids really love this so far. It is very kid friendly, interactive and I love that it has the pictures and words combined but only in the language they are trying to learn.
16 de octubre de 2023
Needs more options for intermediate and advanced users
It would be great if there were different levels ie beginner, intermediate and advanced. My son already has a lot of experience, so most if the lessons are too easy for him and really just a review. He loves the videos and games, it's a shame it's not more challenging for him.
15 de octubre de 2023
Respuesta de Dinolingo
Hi Diana,
Thank you for taking the time to share your thoughtful feedback. We're so glad to hear that your son enjoys the videos and games, and we appreciate you pointing out that he'd benefit from more challenging content. We understand how important it is for children with previous language experience to have lessons that continue to keep them engaged and progressing.
We'd love to learn more about your experience. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you use (such as our website, Google Play, or the App Store), and any additional suggestions you have. We'll be happy to share your feedback with our product team as we continue expanding and improving Dinolingo for learners of all skill levels.
I'm almost done with my first week in…
I'm almost done with my first week in russian and have been really pressing through the units. I'll give it a full paid month to see how it goes, but this is what I've noticed so far, pros and cons. Pros: The animations are very cute and engaging. Looks like moving clip art, but VERY cute. Four stars for that. It's immersive and provides the written russian in small letters so you can familiarize with the written language, but it's not actually taught or emphasized in any way. This is how kids learn best so that's great. The words are repeated several times throughout the lessons, then there's a practice test and there's a test at the end of each unit. It motivates the user by issuing participation "coins" throughout the practices which as far I can tell, don't actually do anything. It's kind of just a show of how many points/coins you can rack up. And then if you get a 90% or higher on the test, you earn a little dino badge to add to your collection of dino badges and you can move onto the next unit. It's a cute concept. The lessons also come with multiple printables for each unit which often include some sort of educational "poster", a vocab list with pictures, flash cards, and worksheets for practice. The work sheets are very basic and simple. The flash cards are words and matching images.
As far as cons go, the issue with the flash cards is that they don't cut out nicely at all. The way they print, the word doesn't fit on the back nicely, and the flash cards often have to be cut at weird angles and shapes, rather than square. It's a bit awkward and takes some fixing. The flash cards are the most necessary printable for me so this is a huge hit for satisfaction. I also notice sometimes that during the lessons, the little characters' mouths move, but no words are emitted. I can't tell if the company is reusing animations from other languages so they don't add words as they just wouldn't fit, or if words are supposed to be there and nobody caught the error in production so it's just music and no words being spoken. I think if you're paying for a service, whatever pieces are being offered should work smoothly at 100%. As I said with the printables and with the missing audio, this doesn't seem to be the case with dinolingo. I am someone who has seen with my second language that flashcards can make a huge difference in retention and usage, so having them premade to learn my third language was a strong factor for choosing dinolingo. If they were flawless, the amount of time they save would be amazing. I hope they fix it.
13 de octubre de 2023
Respuesta de Dinolingo
Hi Nena,
Thank you so much for taking the time to write such a thoughtful review. We really appreciate that you shared both the things you've been enjoying and the areas where you think we can do better.
It's great to hear that you've liked the immersive approach, animations, and printable resources. We also really appreciate you pointing out the issues with the flashcards not lining up correctly when printed and the missing audio in some of the lessons. Feedback like this is incredibly helpful because it gives our team specific areas to investigate and improve.
We'd love to take a closer look at the issues you experienced. When you have a chance, please email us at info@dinolingo.com with the email address associated with your account, the platform you're using (our website, Google Play, or the App Store), and the device you're using. If you're able to include screenshots or examples of the flashcards or lessons, that would be especially helpful.
Thank you again for your detailed feedback. We genuinely appreciate you giving Dinolingo a try, and we hope we can make your experience even better.
Pictures are not clear as to what they represent.
Thought this would be great for my daughter, but it was clear right at the start that the pictures weren't clear to even know what they were supposed to be. There were dogs & cats, a dog with an arrow pointing at its head, a cat licking it's paws but when learning a new language, you need to know exactly what you are looking at when your native language isn't referenced. There was no way this was going to work for my children.
14 de octubre de 2023
Respuesta de Dinolingo
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the visual learning experience didn't meet your expectations. We understand how important it is for illustrations to clearly represent the vocabulary being introduced, especially when children are learning through an immersion-based approach without relying on their native language. We appreciate you sharing these observations, as they help us identify areas where we can improve.
We'd like to learn more about your experience. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you used (such as our website, Google Play, or the App Store), and any additional details or examples you'd be willing to share. Our team will carefully review your feedback as we continue improving the learning experience.
Respuesta de Dinolingo
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that Dinolingo didn't feel engaging for you. Keeping children motivated and interested while they learn is something we continually work to improve, and we appreciate you letting us know about your experience.
We'd like to learn more about what didn't meet your expectations. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account, the platform you used (such as our website, Google Play, or the App Store), and any additional details you'd be willing to share. Your feedback will help our team continue improving the learning experience.
I don't like the way you teach
I don't like the way you teach. Cancel my prescription
11 de octubre de 2023
Respuesta de Dinolingo
Hi Carolyn,
Thank you for taking the time to share your feedback. We're sorry to hear that our teaching approach wasn't the right fit for you. We understand that every learner has different preferences, and we appreciate you letting us know about your experience.
We'd also like to help with your subscription request. Please email us at info@dinolingo.com with the email address associated with your Dinolingo account and let us know which platform you subscribed through (such as our website, Google Play, or the App Store). Our team will review your account and assist you with your cancellation request as quickly as possible.
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