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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jack guided me through the whole process and kept me updated at every step. He also gave me advice on my purchases as I am new to buying gold to help me achieve my goals many thanks look forward to fu... Ver más

Valorada con 4 estrellas sobre 5

My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Ver más

Valorada con 5 estrellas sobre 5

In a perfect world i’d phone up the bullion dealer have a brief interesting conversation then order my gold after i was told their price and then shipped to me with a known date and time. That’s w... Ver más

Valorada con 5 estrellas sobre 5

Being a new investor, I was nervous and did not know anything about the business/market. The brochure and Jack Wright explained it, and he looked after my first buying journey. It was not the company'... Ver más

Información sobre la empresa

  1. Compañía de comercio con oro y plata

Escrito por la empresa

FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in ­house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 30% de las opiniones negativas

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4,5

Todas las opiniones

(238)

82 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thankyou direct bullion!

Direct bullion have been brilliant in supporting me through my purchases!
I started with Gerry O’Brien who was so helpful in giving me information and assisting me to get started, Sean McGrady has helped since and both have been very helpful and excellent at explaining the process, answering any questions I have had along the way. I never felt pressured and always felt they had my best interest in Mind at all times! Thankyou direct bullion
Stephen, Essex

12 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant.

Fantastic. James was incredibly helpful, guiding us through the buying process with honest, clear information and continues to provide regular updates and support. Brilliant.

4 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round

Excellent all round

Gary has been so professional informative friendly and really appreciate when I meet knowledgeable people who care about their job and their client. I am exactly the same with my clients. So we’ll done and thank you

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was very cautious as usual

was very cautious as usual, but after some research and viewing the Website plus the very positive comments and reviews I decided to make some purchases.
I have found Garry Tuohy incredibly helpful and knowledgeable on the whole range of products from bullion to proof coins to gold backed pensions

3 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class experience

Having never got involved with buying gold before I struck lucky dealing with James Byrne.
James was completely client focused, guiding me through the process from start to finish. He was a a pleasure to deal with and would recommend James 100%.

2 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a very good experience 10/10

I had a very good experience, I bought a number of coins and they arrived in good time. I had good communication with a couple of the team members. Ray really listened and I'm more than happy. I will recommend you to my uncle.

31 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My experience with DB

My experience with direct bullion has been quite positive, as those dealing with my account have always been there to answer any questions and concerns, and are happy to refer me to other sources of information regarding their products .

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unsolicited emails

Unsolicited emails. I've tried unsubscribing - I never signed up in the first place - but they're big time spamming me.

1 de noviembre de 2023
Opinión espontánea
Logotipo de Direct Bullion

Respuesta de Direct Bullion

Hello,

Thank you for bringing this to our attention.

We have tested the unsubscribe link on every email which seems to be working and we looked at our system that automates our weekly email and removed you from this and any product launches or offer emails in the future.

Best Wishes

Valorada con 5 estrellas sobre 5

Now happy to do business with DB

I would like to retract my previous review. My initial experience was not the best. However, Chris has taken over my account; alleviated the problem and delivered my order as promised. I am now happy to continue doing business with DB thanks to Chris.

9 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company

I paid for Charles 111 Crowned gold coins. Very good at promises but not with deliveries. Been waiting since 20 July for my order. Excuses, excuses, excuses. Do not answer phone calls or emails. Now asking bank to intervene and reporting them to the police.

20 de julio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Communication is poor after payment. But at least they arrived

Communication is poor after payment received, this company could not give a delivery date, repeatedly failed to call back after promises to do so, and when pressed for a delivery date, they could only respond blaming me for not being patient. They received payment from me nine days ago and I still cannot get a delivery date. Good news the goods arrived on the 6th September nearly one month after I paid. Just glad it's over

21 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

SIPP Investment

As a new purchaser of gold bullion, I naturally had a lot of questions.

I wanted to take control of my own pension pot so recently purchased some gold to invest into my SIPP.

The staff at Direct Bullion couldn't have been more helpful. They have a no nonsense approach and I appreciated not being given the "hard sell".

Having monitored the value of the gold for 6 months, the gold I purchased has outperformed my actual workplace pension scheme.

I will definitely be using this company again to invest more into my SIPP.

1 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying and selling gold

Having bought a number of gold coins 5 years ago from Direct Bullion we decided to take a profit. My Account Manager Chris contacted the Buybacks Team and quickly provided a price that we were happy with, a profit of £650 per coin. It only took a few days to send coins and receive payment directly to my account. Great service.

11 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am an absolute novice at buying…

I am an absolute novice at buying precious metals as a personal investment. I spent a long time researching companies and I have been procrastinating because of my concerns. Then I found Direct Bullion and especially James Byrne who is now my account manager. The company has proved to be a safe place to buy and James Byrne is an excellent account manager who has guided me through precious metals purchasing with great knowledge of the market and went the extra mile (or more) to advise and inform without the rediculous ultra sales pitches from over confident and over zealous sales people. Hi is now my 'go to' man for future purchases.
Well done Direct Bullion and especially James Byrne.
This is not a review that is written lightly because others reading this will be spending significant amounts of money.
I feel safe, looked after and comfortable using this company in conjuction with James.
Well done mate!

8 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great firm 10/10

Great firm, really good service, i was actually very impressed. Recently retired and wasn't sure what to do with my payout, gold seemed safe and tax-free which i was not aware.

The whole process took me about 3 weeks from start to finish. I took delivery of my coins and bars this morning and they look so much better in your hand than any online image.

I can't find any fault really so good all round.

20 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been accumulating gold coins…

I have been accumulating gold coins from Direct Bullion for 2 years now. Always communicating with Sean as I have always had the quickest responses and delivery. Direct Bullion are my only source I wouldn’t trust anyone else for physical gold.

10 de marzo de 2022
Opinión espontánea

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