Fantastic place, most helpful service and beautiful fires. We have just had our new fire installed and it’s absolutely stunning. From showroom to fitting everyone was helpful friendly and did an ex... Ver más
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Consulta las opiniones de los clientes
I recently purchased a gas fire from Direct fireplaces and found their staff to be very helpful, very efficient and very friendly. Any questions I had were dealt with straight away by email and also... Ver más
From ordering to delivering everything was really easy. I am delighted with my Focal Point Kendal electric fire suite. It looks lovely and works really well.
As we live on IOM unable to view the fire places. Having to ask questions via email the patience and help to me was first class. Such as delivery and fitting and then when our choice was not suit... Ver más
Información sobre la empresa
- Tienda de hogar a leños
- también en la categoría
- Fabricante de chimeneas
- Proveedor de equipos de calefacción
- Servicio técnico de calefacción y calderas
- Tienda de decoración e interiorismo
- Tienda de electrodomésticos
Sobre Direct Fireplaces
Escrito por la empresa
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Información de contacto
137 Wellington Rd North, SK4 2PF, Stockport, Reino Unido
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,6
Excelente
502 opiniones
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Ha contestado el 93% de las opiniones negativas
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Celsi Electric Fire
The product arrived as described and well packaged to prevent damage. It is working fine and fitted into the space so size information was correct.
The only down size was not receiving any information from the company delivering the unit Luckily we have a porch and the driver left it there, but we had no information about who or when the delivery would take place.
18 de agosto de 2026
Choosing a new fire
Staff in the showroom were really helpful in helping Mum choose her new fire. However, no-one has contacted us yet to arrange installation so we cannot comment on the finished, working fire.
25 de julio de 2026
Respuesta de Direct Fireplaces
Hi,
Thanks again for your order.
We're glad to hear that the showroom team were so helpful.
If you are still waiting for contact regarding the installation then please call 0161 488 4991 or email cheadle@direct-fireplaces.com ASAP, and we will chase this up for you,
Kind regards,
Direct Stoves & Fireplaces
VERY GOOD SELECTION OF PRODUCTS
VERY GOOD SELECTION OF PRODUCTS , WEBSITE EASY AND INFORMATIVE , VERY HELPFUL STAFF, DELIVERED ON TIME
23 de julio de 2026
Respuesta de Direct Fireplaces
Hi Phil,
Thanks for your review,
We're glad to hear that the team was so helpful and that you were impressed by the range of products on our website,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Explained all the different types of…
Explained all the different types of fires and what fires went well with the different surrounds.
10 de agosto de 2026
Excellent service in show room
Excellent service in show room
Fire looks amazing in our media wall
20 de julio de 2026
Respuesta de Direct Fireplaces
Hi Jacqueline,
Thanks for your review,
It's good to hear that our sales assistance in the showroom was so impressive, and that the fire has now been installed and looks great,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct fireplaces…
We were met and served by Mike at your Cheadle store,we found him very helpful and knowledgeable.
5 de agosto de 2026
Respuesta de Direct Fireplaces
Hi Steve,
Thanks for your kind review,
It's great to hear that the service received in the Cheadle showroom was so helpful. We'll pass on your positive feedback to Mike and the team,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Good service and very happy with our…
Good service and very happy with our product choice.
6 de agosto de 2026
Respuesta de Direct Fireplaces
Hi Michael,
Thanks for your review.
We're glad to have been of assistance and it's good to hear that you're so pleased with your choice of fireplace.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Superb product
Superb product, great price, excellent delivery instructions and service. Faultless from start to finish.
Thank you so much - cannot recommend you highly enough!
14 de julio de 2026
Respuesta de Direct Fireplaces
Hi Eileen,
We're so pleased to have your recommendation. It's gratifying to receive such positive feedback regarding our pricing, products and delivery service.
If we can offer any other assistance, then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Fireplaces
Hi Jan,
Thanks for your order and for your review,
It's our aim to offer value for money on our products as well as speedy delivery, particularly via our free 48-hour delivery option. We're glad that this was your experience in ordering with us.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Very efficient service
Very efficient service, polite staff.
Extremely happy with the gas fire appliance.
Thank you for your assistance.
3 de agosto de 2026
Respuesta de Direct Fireplaces
Hi Kevin,
Thanks again for your order with us,
It's fantastic to hear that your experience with our team was so positive, and that you've been impressed with your new gas fire.
Please let us know if there's anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
Great service
Great service, Faz at Cheadle was excellent explain everything well and made our purchase so easy 👍🏾
1 de agosto de 2026
Respuesta de Direct Fireplaces
Hi Simon,
Thanks for your review.
It's great to hear that Faz was so helpful and that you were impressed by the customer service received from Direct Fireplaces,
If we can offer any other advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
extremely helpful and very friendly…
extremely helpful and very friendly the staff, nothing seemed to much trouble and when they said they would call back they did in a short time so no long waiting.
20 de julio de 2026
Respuesta de Direct Fireplaces
Hi John,
Thanks for your review,
We're glad to have been of assistance and trust that you're enjoying your new fireplace,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Atmos Fire
Quick delivery & arrived safely.
We just had our Atmos fire fitted & love the interchangeable light effect. Really pleased with the fire.
3 de agosto de 2026
Respuesta de Direct Fireplaces
Hi,
Thanks for your review,
It's good to hear that you're pleased with the Atmos electric fire and that this arrived quickly and securely.
If there is anything else that we can do to assist then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Good explanations re product chosen and…
Good explanations re product chosen and the process of fitting and payment. Very helpful staff member.
27 de julio de 2026
Respuesta de Direct Fireplaces
Hi Adrienne,
Thanks again for your order,
We're glad to have been of assistance in helping you choose a fire and in explaining the installation process,
Please don't hesitate to get back in touch if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Greeted by Mike who was very helpful in…
Greeted by Mike who was very helpful in showing us which fires would be suitable for our house.
Placed an order for the fire & Mike contacted us a few days later to inform us the fire was ready to collect
Great service
27 de julio de 2026
Respuesta de Direct Fireplaces
Hi Lorraine,
Thanks for your order and for such a positive review,
We're really glad that Mike and the showroom team were so helpful,
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Service and.described as it says
Service and.described as it says. On tinvery happy with product and delivery thank you
25 de julio de 2026
Respuesta de Direct Fireplaces
Hi James,
Thanks for your review,
It's good to hear that you were pleased with your new fire and our delivery service,
Please let us know if there is anything else that we can do to assist,
Kind regards.
Direct Stoves & Fireplaces
First class service and products on…
First class service and products on offer. Annette was very helpful, professional and a lovely lady.
25 de julio de 2026
Respuesta de Direct Fireplaces
Hi Jeff,
Thanks for your kind review,
It's great to hear that Annette was so helpful and we'll be sure to pass on your compliments.
We take pride in offering the best customer service that we can as well as a large and high quality range of products, so we're glad that this was your experience in ordering with us.
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Salesman was very helpful listening to…
Salesman was very helpful listening to what we wanted and advising on the right fire for our needs
25 de julio de 2026
Respuesta de Direct Fireplaces
Hi Brenda,
Thanks for your order and for your review,
We're very pleased to hear that our sales team was so helpful and that we could assist in finding a suitable fire,
If we can offer any further advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
I have had a very positive experience…
I have had a very positive experience with direct fireplaces. There is a huge variety of fireplaces in the showroom to chose from more than most showrooms I have visited.
25 de julio de 2026
Respuesta de Direct Fireplaces
Hi Kim,
Thanks for your visit to our showroom and for your positive feedback,
It's great to hear that you were so impressed by our range of display items,
Please don't hesitate to let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
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