DirectDoors.com Opiniones 

1271
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My partner and I bought a bespoke top mounted glazed sliding door in February for an April delivery. The door arrived well packaged and well finished with everything needed for the carpenter to fit. T... Ver más

Valorada con 5 estrellas sobre 5

Ordered a Belize Oak internal door from Direct Doors. Really happy with it. The door looks better in person than I expected and feels solid once fitted. The website was easy enough to use and the... Ver más

Valorada con 1 estrellas sobre 5

Admittedly, the doors themselves are quite nice. They are solid wood. However, attempting to install them has been a complete nightmare. Nothing comes prepared, they sent all the wrong fixings, and... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Door was delivered damaged. The top left hand corner was completely blown, but arrived covered with a cardboard corner protector so we didn't see it until it was unwrapped by our fitter one week late... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de puertas

Escrito por la empresa

Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order online


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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3,3

Todas las opiniones

(1271)

45 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Product, Excellent Service

Ordered a barn style door in white from Direct Doors. Great choice, good quality, efficient service and speedy delivery. Only been up for two days, but it looks great. Would definitely purchase from Direct Doors again. Thank you.

22 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

very good service from Direct Doors

very good service from Direct Doors - they picked up an error I had made in ordering enough handles and sorted it with me very quickly. Our property is hard to find and not very accessible and they liaised with the courier who were fantastic - we often have problems with supplier and courier not communicating but this was faultless. We like the doors as well ! And very good delivery lead time. All accurate. Would highly recommend

1 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy ordering process

Easy ordering process. Delivery arranged to our convenience. On the day of arrival the driver called prior to delivery giving us a estimated time of arrival which was really helpful

21 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent, really fast delivery I would highly recommend. Friendly staff and really helpful.

19 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worth the Wait

My size of pocket door was out of stock but well worth the wait. I thought the unit was expensive until I saw the finished article. Claira was super helpful when I asked about a part. Delighted.

25 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not fit for purpose and appalling customer service

We have recently converted a garage into a home office and ordered what we thought were solid oak external doors from this company. They were fitted and stained following the instructions. It turns out they were veneer and the Ronseal product used made the veneer split and warp. They leak around the glass pains. There was nothing in the instructions to warn against this product and DirectDoors have denied all liability referring to small print saying that all customers should ring the manufacturer of the treatment before applying! Indeed it wasn't even clear they were veneer. These Cottage oak doors were clearly not fit for external use and the instructions were poor. The company's customer service was appalling and they have attempted to blame us for their poor quality product and refused to give a refund or replacement. It took weeks to get a response and they kept asking for more information to try to find an excuse to avoid liability. The doors were £1700. We will be reporting them to trading standards. Do NOT buys doors from here.

3 de enero de 2023
Opinión espontánea
Logotipo de DirectDoors.com

Respuesta de DirectDoors.com

Hi Katherine,

Firstly, thank you for taking the time to leave your review.

Please let me summarize your review in bullet points.

• It is clearly stated on our website that the doors you have purchased are engineered with a real oak veneer.
• We do advise to check with the manufacturer for the chosen finish to ensure it is compatible with the door itself but this information is available prior to purchasing the goods.
• The doors are suitable for external use however, as with any engineered timber door, they must be treated correctly to ensure adequate protection from the elements.
• As the doors were out of care, treated and hung, then it can take a bit of back and forth to investigate fully. I understand this is frustrating but for us to have the full picture of the concerns raised, then this can take some time.
• Our Customer Service Team contacted Ronseal directly who informed them that the product used was not suitable for engineered timber as it did not offer adequate protection and causing the product to soak into the wood and effect the glue which holds it together.

Should there be anything further you wish to discuss, please do not hesitate to contact me.

Emma
Assistant Manager
DirectDoors.com
Info@directdoors.com | 01968 671681

Valorada con 1 estrellas sobre 5

Ordered a door in October, still not received.

Ordered and paid for a door in October and we still haven’t received. We were originally told November, then December and now after I had to call to chase that it won’t be delivered now until January. We were also told we couldn’t get money back as it’s a bespoke door so now just have to wait. Such poor customer service from managing expectations to lack of communication to getting the impression they just don’t care now they have our money.

7 de diciembre de 2022
Opinión espontánea
Logotipo de DirectDoors.com

Respuesta de DirectDoors.com

Hello,

Firstly, I would like to thank you for taking the time to leave your review.

Unfortunately, we had to get the pocket cassette in from the factory based in Italy as the stock was not available in our warehouse therefore, I can only apologise for the delay this caused to the order.

This order cannot be cancelled or returned after the order is placed. The door is manufactured to suit the sizes you have chosen making it a bespoke item as you have been advised.

It is not the case that we do not care. Unfortunately, these delays is something completely out with our control and we are doing everything we can to chase deliveries and follow up. I will ensure that you are kept up to date with any new information as and when we have it.

Should there be anything further you wish to discuss, please do not hesitate to contact me.

Emma
Assistant Manager
DirectDoors.com
Info@directdoors.com | 01968 671681

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