DirectNine United Kingdom Opiniones 

679
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The product arrived exactly as described. The mail trail from the USA to the UK was excellent (Can you please explain it to the UK Post Office, and show how it should be done?). Great service.

Valorada con 5 estrellas sobre 5

Great experience knowing anything went well, specially came from USA It could been in bigger box well wrapped, padded, specially in transit But very pleased no damage, maybe Start to sell them... Ver más

Valorada con 4 estrellas sobre 5

The time between ordering, paying for, and receiving the AV157 was rather longer than I expected ( almost 1 month). Despite ordering on UK website item had to come from the USA. Arrived with wrong... Ver más

Valorada con 5 estrellas sobre 5

Price was reasonable, communication was great and delivery was good too (took a week to come but l was prepared and ok with that, as coming from USA most likely). All good, would definitely use again... Ver más

Información sobre la empresa

  1. Empresa de electrónica

Escrito por la empresa

Online superstore for electronics


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

679 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 mes

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4,0

Todas las opiniones

(679)

85 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good customer service

I recently purchase a portable stereo system but it was faulty. Customer service were excellent in understanding the issue, and refunding my money. I would buy from this company again without any hesitation. Mr Webb

28 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Well I bought radio cassette from…

Well I bought radio cassette from direct nine 119 pounds they conned me it weren't worth 10 pounds and it don't work how can you let firms like this on line I think half the comments are lies just for you to buy so they should shut you down as well shocking next time I buy on line won't be looking at your lies

5 de marzo de 2025
Opinión espontánea
Logotipo de DirectNine United Kingdom

Respuesta de DirectNine United Kingdom

Hi Andrew,

We're truly sorry to hear you're unhappy with your radio cassette purchase. We understand your disappointment with the product's quality and functionality, and we want to help resolve this.

We regret that you feel the pricing didn’t reflect the value you expected.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine


Valorada con 4 estrellas sobre 5

Issue resolved.

My goods arrived on time and in good working order, however they were shipped from USA so just be aware that the company do not have a UK office and source there items from the closest place to you, so depending on what you ordered it might well be from within the UK.
However my issue came when I wanted to return the item for a refund, I needed to return it to the US but had to pay for postage which was going to cost me almost as much as the item cost, but I am pleased to say after a bit of going back and forth with the company they have agreed to refund me. So if you do your research and ask the company where your item will be coming from and your happy with that then there is no reason not to use Direct9UK their shipping cost are reasonable and the item arrived when they said it would and also they did respond to all my emails and resolved my issue in the end.

19 de febrero de 2025
Opinión espontánea
Logotipo de DirectNine United Kingdom

Respuesta de DirectNine United Kingdom

Hi Christopher,

We apologize for the inconvenience you've experienced with your order.

Our aim is to provide a smooth shopping experience, and I'm sorry to hear that we fell short of this in your case. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine

Valorada con 4 estrellas sobre 5

Don’t rule them out!

I ordered a shake light flashlight for my son at an expensive £147 with shipping.
After purchasing I read the reviews and was worried the product would never appear.
However, in time I received a tracking link to DHL and I could follow the progress of my order which arrived just 2 days later than the delivery date.
Only 4/5 starts as I also received a scam DHL email asking for tax customs money which I did not respond to.
Don’t rule this company out, my product arrived in good faith.

13 de enero de 2025
Opinión espontánea

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