DirectNine Australia Opiniones 

194
•
TrustScore: 4 sobre 5

3,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Goods arrived, upon opening the plug is a US adapter. For a web-shop claiming to be in Australia, this is frankly disappointing. Especially since it isn't in the product description. Tried to call... Ver más

Valorada con 3 estrellas sobre 5

I purchased a digital radio which works as expected but came with the wrong plug (US, not Australian). I had to go out and buy a local step-down adapter plug to make it work but I was compensated by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Ver más

Valorada con 5 estrellas sobre 5

Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(194)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

US Adapter

Goods arrived, upon opening the plug is a US adapter. For a web-shop claiming to be in Australia, this is frankly disappointing. Especially since it isn't in the product description.

Tried to call around 11am and it stated no one is available.

3 de septiembre de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Product provided with US plug, not Australian

I purchased a digital radio which works as expected but came with the wrong plug (US, not Australian). I had to go out and buy a local step-down adapter plug to make it work but I was compensated by DirectNine for the extra cost (and inconvenience). In the end it worked out well and I am happy with the product.

15 de julio de 2026
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Karin,

We apologize for the inconvenience regarding your product. We’re reviewing the situation and appreciate your understanding.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
DirectNine

Valorada con 2 estrellas sobre 5

Don’t use them

I purchased a portable projector with the quality of a toy. I ask for return details and I had to justify and provide photo evidence of my purchase. Product sent back from Australia to the US at my own expense-no return label provided. Finally got a refund 3 months after order placed.

17 de julio de 2026
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Wendy,

We regret that the product didn’t meet your expectations. Thank you for bringing this to our attention, and we’ll investigate further.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
DirectNine

Valorada con 3 estrellas sobre 5

The product was good, customer service was bad

The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more than a week just to do that, I mean yeah it was over the holiday. But it doesn't take that much of effort to do just a simple packaging and shipping for a pair of sunglasses.

27 de diciembre de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Nayen,

We regret the inconvenience caused.

However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
DirectNine

Valorada con 5 estrellas sobre 5

My order arrived quickly

My order arrived quickly and items were as I expected. I was surprised to learn it came from overseas though. I thought the store was in Australia.

8 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered some ram for pc only to be cancelled

Order some ram for pc. Tried chat to contact them the following Tuesday but had to email only to be told there was no stock and I will be getting a refund. I looked on the website and the product is still there able to be added to cart.

Poorly run site and not worth your time

2 de diciembre de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Dear Customer,

We apologise for the inconvenience. It has caused this, and we appreciate your understanding.

Regards,
DirectNine

Valorada con 1 estrellas sobre 5

Wrong product shipped, paid to return item, no refund provided. Stole my money.

DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, received return instructions, paid to have item delivered and returned. Still no refund after 10 weeks. They have stolen my money. Contacted Kholer Australia in Melbourne, they advised many customers have received the wrong items, lost there money. Order reference Order AU-DN#P847792400.

30 de agosto de 2025
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Cameron,

We apologise for the delay in your refund. We understand that you are unhappy with the services provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más