Faz in the showroom was excellent, knowledgeable and helpful, and I was happy to proceed with purchasing a fireplace and electric fire based on his advice and rough estimate for installation. The... Ver más
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Consulta las opiniones de los clientes
I looked online and then visited the Bromsgrove showroom for wood/multi stoves, I was intially disapointed by the numbers of stoves in the showroom to look at but they did have one that i wanted to lo... Ver más
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Stove inadequately packaged and arrived with shattered glass door and broken fire brick. They indicated this wasn’t unusual! No notification of delivery on day and only full day timing provided for d... Ver más
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All you could ask for, pricing good, everything in stock leading to next day delivery and all arrived without fault.
La empresa ha respondido
Información sobre la empresa
- Tienda de estufas a leña
- también en la categoría
- Proveedor de equipos de calefacción
- Proveedor de leña
- Tienda de hogar a leños
- Tienda de muebles
- Tienda de parrillas
Sobre Direct Stoves
Escrito por la empresa
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Información de contacto
Wellington Road South 137, SK2, Stockport, Reino Unido
- www.directstoves.com
Over 20 Years Trading
4,3
Excelente
391 opiniones
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Delivery
Arranged a delivery date when I ordered and took the day off. Needless to say the item didn’t arrive. I even had confirmation of that date selected on the order. This company will no doubt say I was sent an email informing me delivery would be 7-10 days. What I will say to that is it is reasonable to think that is a generic email sent out and not specific when a delivery date was previously confirmed during the order.
28 de abril de 2026
Respuesta de Direct Stoves
Hi Phil,
Thanks for your feedback,
We are sorry for any confusion regarding this order. We can only suggest that there was a glitch or error when you ordered via the website which allowed you to select a delivery date. This is not something which we usually offer on goods dispatched direct to the customer from the supplier, as the supplier may have their own lead times and book-in procedures.
We completely appreciate why this may have caused confusion, but we would still stress that the email which you received from our Dispatch team did indeed specify that this would be a 7-10 working day lead time, which will have superseded any prior lead times.
If there is anything else that we can do to assist at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
One of the worst experience we have…
One of the worst experience we have ever had!
Sadly I didn’t read the reviews on this company before choosing them.
I emailed with a full description I what we wanted, and followed up with a call.
When I had emailed my requirements I was asked to do it via their website.
When I went to order the solid oak beam I had asked for the option said solid light oak beam (geocast), I called to make sure that was what I was looking for and I was assured it was.
When it arrived with the stove it was a concrete moulded beam, nothing like we had requested.
When I asked to swap it for what I had asked for I was told it was £140 to return that item as I had picked it from their website.
I explained I had had asked via email and phone for a “solid oak beam” and had no idea what a “geocast” was not being in the industry.
I looked at the standard courier cost to return and it was £70, eventually they offered it at that price but said it wasn’t insured and if there was any damage when it arrived but we would loose our £300 for the refund of the item.
6 months on, the stove is installed and the geocast still sits here in its original wrapping.
The returns guy has no interest in admitting liability or helping, our last email he advised the owner had said they wouldn’t help resolve.
The 1 star in for the installers as they did a great job, it’s just the rest of the business I would avoid!
After the well rehearsed lie below there is no surprise mine 1 star review is one of many.
As the title says , AVOID!
28 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Stoves
Hi Simon,
Thank you for your feedback. We are sorry for any inconvenience regarding this order.
We can see that you submitted a contact request through our website (as is normal procedure) to receive a fitting quotation from our installations team. As part of this, you will have been asked to "Please Select a beam (geocast)" and you appear to have requested the Light Oak option.
Our website does clearly state that the selected beam is "made from natural inorganic minerals for a non-toxic and unburnable alternative to wooden beams". The reason that you would have been asked to select a non-combustible beam is that the clearances required between a wood burning/multifuel stove and a wooden beam or mantle are often quite large. For this reason, mineral or concrete beams are vastly preferable not only to installers but often to customers, who might not otherwise be able to have the effect of a beam directly above the stove chamber.
With the understanding that you were not happy with the beam upon receipt, our returns team agreed to arrange a return at a subsidised returns cost. This will have been as per our usual terms and conditions, stating that "the goods must be suitably packaged to ensure that they would not be damaged in transit and that we would receive them in a re-saleable condition" in order for this to be accepted back. This was also as a gesture of goodwill as the beam was outside of our returns period.
Given your dissatisfaction with this option, and again considering that the geocast beam was as described on our website and as ordered, the only other recourse upon escalation to a managing director was for you to arrange your own return courier.
We are sorry to not have been of more assistance on this occasion,
Kind regards,
Direct Stoves & Fireplaces
Good choice of wood burning stoves
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent .
Straightforward website and good price too.
24 de abril de 2026
Respuesta de Direct Stoves
Hi Lynne,
Thanks for your review,
It's great to receive such positive feedback regarding our stove selection and pricing. The Esse range is very popular and for good reason.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivery was expedited quickly
Delivery was expedited quickly, it was 5 days, 7 to 10 days were quoted. Damien was great to deal with and very knowledgeable. Excellent service.
24 de abril de 2026
Respuesta de Direct Stoves
Hi Reginald,
Thanks for your order and for your review.
We're glad to hear that the delivery arrived ahead of schedule and that you were impressed with the service received from Damien and the rest of the team,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Looked online
Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very rare these days.arrived quicker than expected. Would use again.
23 de abril de 2026
Respuesta de Direct Stoves
Hi Susan,
Thanks for your review.
It's great to hear that you found our showroom team helpful. We're sorry for any inconvenience regarding the delivery but we're glad that our customer service team were able to assist.
If we can offer any further advice then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
First class service ,recomend
23 de abril de 2026
Respuesta de Direct Stoves
Hi Douglas,
Thanks for your review,
It's great to hear that you'd recommend us based upon your ordering experience!
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
5 Star company
Great easy process from order to delivery. Excellent customer service and great product.
Would happly recommend this company 5 stars☆☆☆☆☆
.
21 de abril de 2026
Respuesta de Direct Stoves
Hi Jackie,
Thanks for your review,
We're pleased to hear that ordering was easy and that you were impressed with our customer service and with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
I highly rate this company
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt they went above and beyond to ensure a good service. The delivery was on time and friendly and everything has been better than I hoped. Will definitely use this company again for future purchases.
14 de abril de 2026
Respuesta de Direct Stoves
Hi Emma,
Thanks for your very kind review.
We're thrilled to hear that your experience with Adam, Claire and the rest of the team was so positive. It is always our aim to offer the friendliest and most efficient service that we can.
If we can assist with any future purchases then please don't hesitate to give us another call,
Kind regards,
Direct Stoves & Fireplaces
Great service 👏
Been a great experience. Professional and kind staff members. Ordered the Kamando Joe BBQ online and had it delivered the next day as promised by the customer sales rep. Highly recommended 👌
23 de abril de 2026
Respuesta de Direct Stoves
Hi Isa,
Thanks for your kind review,
Your recommendation is hugely appreciated. We're pleased to be able to offer free one-man 48-hour delivery for many of our products, including models in the popular Kamado Joe range. We trust that you've been getting plenty of use out of your new BBQ with the recent good weather!
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Sales and customer service faultless
Sales and customer service interactions were good and easy. The wood burner isn't being installed for six weeks so I can't comment on that yet but the purchase and delivery process was faultless
8 de abril de 2026
Respuesta de Direct Stoves
Hi Neil,
Thanks for your review,
It's good to hear that it was so easy to receive quality sales advice from our team. We always aim to provide the best customer service that we can.
If we can offer any further assistance after the stove has been fitted then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great product with quality built in.
Great product
Amazing service
Delivery driver was immense.
You feel the quality of this product as you put it together. Which, was very easy as it is mostly built, when you get it.
20 de abril de 2026
Respuesta de Direct Stoves
Hi,
Thanks again for your order and for your review,
We aim to offer high quality products with straightforward assembly, and we're glad that this has been your experience,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good choice of gas bbqs
Good choice of gas bbqs, at a reasonable price. Delivered quickly.
20 de abril de 2026
Respuesta de Direct Stoves
Hi Steve,
Thanks for your review,
We're glad to be able to offer a large range of outdoor gas appliances at competitive prices and with speedy delivery,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi,
Thank you for your positive feedback,
It's good to hear that you received the delivery on a quick and efficient service, as we've come to expect from our delivery partners,
Feel free to give us a call if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Very impressive
Really good service. Had an issue with an accessory and they replaced immediately. No problems and super helpful
9 de abril de 2026
Respuesta de Direct Stoves
Hi James,
Thanks for your review,
We're sorry for any initial inconvenience but it's good to hear that our team resolved this ASAP,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great service all round from placing…
Great service all round from placing the order to delivery.
14 de abril de 2026
Respuesta de Direct Stoves
Hi,
Thanks for your kind review. We're very pleased to hear that your experience in ordering with us was so positive,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Mr Chaplin,
Thanks for your review. It's good to hear that the delivery was prompt,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Very fast delivery and great comms
12 de abril de 2026
Respuesta de Direct Stoves
Hi Jo,
Thanks for your kind review,
It's great to hear that the delivery was quick and well-communicated,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Brilliant company
Made my order today over the phone as there was a fault online.
Great service from start to finish.
They ran out of a rub I ordered as well so phoned and offered other options.
Really polite.
Great group to work with
10 de abril de 2026
Opinión espontánea
Respuesta de Direct Stoves
Hi,
Thanks for your kind review. We're glad to hear that our team was able to assist,
Please let us know if we can offer any other advice,
Kind regards,
Direct Stoves & Fireplaces
Not very helpful
Not very helpful, I ordered wrong item, my fault. It arrived 2 days early so they ignored the "delivery on day of your choice".
When attempting to return wrong items, response was slow and quite obvious that if I did sent back brand new unused items I'd get the " we can't resell these due to a small pencil mark on the box"
I'll not be using them again.
1 de marzo de 2026
Opinión espontánea
Respuesta de Direct Stoves
Hi Pete,
Thanks for your review.
We are sorry for any confusion regarding the delivery process. We do offer nominated day delivery options through the website but as many goods are ultimately sent via a courier, we do have to stress that all dates are estimates and not 100% guaranteed.
Regarding the returns process, it is not standard practice that a return and refund would be refused purely due to a small pencil mark on the box and I can't see anything to suggest that we've informed you of as much to date.
What the returns team had requested as part of the returns procedure was: "please do not write on the original packaging. If necessary, use a postal bag or a removable label, and include your name, address and order number to ensure we can identify the returns for refund". As we're sure you can appreciate, this is requested so that goods come back to us in a resalable condition including the original packaging.
I hope that this information helps. We can see that the returns team tried calling you on the 8/4 to discuss your order. Please let them know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Great product
Great product, exactly what it claims to be. Great after sales service.
14 de marzo de 2026
Opinión espontánea
Respuesta de Direct Stoves
Hi,
Thanks very much for your review. It's great to hear that you've been impressed with our products and after-sales service.
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
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