Faz in the showroom was excellent, knowledgeable and helpful, and I was happy to proceed with purchasing a fireplace and electric fire based on his advice and rough estimate for installation. The... Ver más
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Consulta las opiniones de los clientes
I looked online and then visited the Bromsgrove showroom for wood/multi stoves, I was intially disapointed by the numbers of stoves in the showroom to look at but they did have one that i wanted to lo... Ver más
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Stove inadequately packaged and arrived with shattered glass door and broken fire brick. They indicated this wasn’t unusual! No notification of delivery on day and only full day timing provided for d... Ver más
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All you could ask for, pricing good, everything in stock leading to next day delivery and all arrived without fault.
La empresa ha respondido
Información sobre la empresa
- Tienda de estufas a leña
- también en la categoría
- Proveedor de equipos de calefacción
- Proveedor de leña
- Tienda de hogar a leños
- Tienda de muebles
- Tienda de parrillas
Sobre Direct Stoves
Escrito por la empresa
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Información de contacto
Wellington Road South 137, SK2, Stockport, Reino Unido
- www.directstoves.com
Over 20 Years Trading
4,3
Excelente
391 opiniones
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Great communication from start to…
Great communication from start to finish.
Had a couple of issues which have been dealt with both very quickly and more than satisfactorily.
Customer service at it's best.
Highly recommend
28 de abril de 2026
Respuesta de Direct Stoves
Hi Darryn,
Thanks for your positive review,
We're sorry for any inconvenience but we're glad that our customer service was responsive and able to find a resolution ASAP,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi,
Thanks for your review. We're glad to hear that the service received from Direct Stoves was very efficient,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
A good company to deal with
A good company to deal with, delivery to Scottish Islands could be more straightforward
24 de abril de 2026
Respuesta de Direct Stoves
Hi Alasdair,
Thanks for your review.
It's good to hear that your experience with us was positive overall, though we are sorry for any confusion regarding our delivery service.
As per the delivery information on our website, "for deliveries to the Channel Islands, the Isle of Man, and all other Offshore Islands, a delivery charge may apply. We will contact you to confirm the delivery charge for these locations". This does include Scottish islands and we can only apologise if you feel that this was not clear prior to purchase.
https://www.directstoves.com/delivery-information
If there is anything else that we can do to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Respuesta de Direct Stoves
Hi Julia,
Thanks again for your order and for your positive feedback!
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Delivered promptly securely and was…
Delivered promptly securely and was well packed cannot comment on fire as still awaiting installation but cannot fault ease of ordering and the efficient prompt secure delivery. Thank you.
12 de mayo de 2026
Respuesta de Direct Stoves
Hi,
Thanks for your review,
We're glad that your experience in ordering with Direct Stoves has been so positive. It's also fantastic to hear that the delivery was prompt and the items securely packaged,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Top class product
Excellent service & fast delivery..very helpful staff.. no hesitation in recommending this company.
11 de mayo de 2026
Respuesta de Direct Stoves
Hi Chris,
Thanks for your review.
We're glad to hear that our customer service was excellent and we'd really appreciate your recommendation,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Great products at good prices
Great products at good prices. Items were missing from my order when it arrived but they sorted this out swiftly.
22 de abril de 2026
Respuesta de Direct Stoves
Hi Sally,
Thanks for your order and for your review,
We are sorry for any inconvenience regarding the missing items, but we're glad that our customer service team was able to resolve the problem as quickly as they could.
It's also great to hear that you were impressed with our products and pricing,
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Advertised something in stock they didn't have in stock!
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delivery. That is unforgiveable.
The only reason why they DON'T have 1 star rating is twofold - a) they replied to my questions in a timely manner and b) the refund was quick.
13 de abril de 2026
Respuesta de Direct Stoves
Hi Phil,
Thanks for your feedback.
We are very sorry for any inconvenience. At this time of year (and especially in terms of demand for outdoor stoves, BBQs, pizza ovens, etc.) stock levels can sometimes fluctuate erratically.
We have asked the web team to double check whether the pizza oven in question has now come back into stock and if not then this will be urgently reflected on our website with a new expected lead time.
It's good to hear that our team was responsive and that they were able to process your refund ASAP, and can only apologise that this was necessary.
If you need to check stock and availability for any potential alternatives then please don't hesitate to give us a call on 0161 376 4181 and we'll be happy to advise,
Kind regards,
Direct Stoves & Fireplaces
Great product when I phoned about a…
Great product when I phoned about a missing part they sent it out immediately great customer service
20 de abril de 2026
Respuesta de Direct Stoves
Hi Paul,
Thanks for your review.
We were sorry to hear about the part missing from the original delivery but glad that the customer service team could resolve this for you ASAP,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Great until things go wrong !
Ordered 13/3/26 with requested installation 10 April which seemed fine when ordering but few days later told they needed few more days but as I was going on holiday we agreed 20 April. Installers all confirmed.
On 20 April installers arrived at your warehouse to find on,y half of the order there - just the fire and flue but no slips or hearth, Surely you have someone who checks and expedites orders in advance of collection.
Missing parts delivered few days later and given an installation date …ten days later ! I spoke to the installer direct (who was lovely and agreed to ‘fit me in’). However he had other issues and we eventually agreed an installation date of one week later.
And so it continues, installer arrived only to find the legs of the fireplace did not match the dimensions for the ‘slips’ and once again could not be installed…..the legs were taken away and had to wait a further 12 days.
Today…2 months later …..hallelujah….its installed. Thank goodness for the installation Team.
With regard to Direct Stoves, I had to pay every penny upfront …. Verbal apology from the showroom but nothing more…. no refund discount, no offer of free extras as way of apology …. not even an email apology so clearly once they have your money the rest is just a shoulder shrug and hey ho !
I ran a large business and it is what you do to fix things and appease customer is how you are measured.
Customers who have had a bad experience will tell, on average 18 people whereas people with a positive experience may tell 4/5 people.
FURTHER INCORRECT INFO BELOW:
I was away from 12-18 April hence installation date 20/21 April. I was NOT away until 10th May. When the slips were incorrect size, the warehouse obviously would not know and I did not suggest this but clearly another ‘human error’ in ordering from your mfg.
we were told this would take a further week making it the 8th May and I was away Friday 8th with work hence the final installation date being the 11th.
8 de mayo de 2026
Respuesta de Direct Stoves
Hi Diane,
Thank you for your feedback,
We are very sorry for any inconvenience relating to this order. It is always our intention to offer the best customer service that we can, and we do understand and appreciate your disappointment in this instance.
To offer some context, this particular order as confirmed with our showroom team includes goods from four different manufacturers. The bespoke tiled slips and hearth from one of these appear to have been delayed without the supplier notifying our warehouse team.
While goods are checked into the warehouse and outstanding items chased as a matter of course, because we had already received a fireplace chamber as a stock (non-bespoke) item from the same manufacturer, the warehouse team appear to have marked this order down as fully received. This will have been down to human error and we can see that our team apologised at the time for the honest mistake.
The issue reported with the surround legs and slips was not something that will have been evident to the warehouse team upon receipt. Your surround was driven directly to the manufacturer on the same day that this was reported and at our cost, to ensure that we could get it altered as a matter of urgency. We can only apologise for the further delay to fitting.
It is also worth our mentioning that you informed the sales team that you were going away until the 10th, and a member of the team rearranged other jobs to ensure that the 11th was free as the earliest possible installation date. We do feel that this illustrates the effort made by our team to expedite a satisfactory resolution.
In light of your experience, if there is anything that we can do to assist in future then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent customer service
Excellent customer service, great value, prompt resolution of replacing an item the wrong style door
14 de abril de 2026
Opinión espontánea
Respuesta de Direct Stoves
Hi Martin,
Thanks for your review,
We're sorry for any inconvenience but it's good to hear that the customer service team was so helpful and were able to resolve the issue promptly.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Great customer service
They were very quick to answer any questions we had. And our fire arrived safely. We have not fitted it yet as lounge is bring redecorated. So far very pleased. With the service we have had .
20 de abril de 2026
Respuesta de Direct Stoves
Hi Gill,
Thanks for your review,
We're glad to have been able to answer your questions and happy that the fire has arrived safely.
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Great company to deal with thank you.
6 de mayo de 2026
Respuesta de Direct Stoves
Hi Adrian,
Thanks for your kind review. We're glad that your experience in ordering with us has been so positive,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
The cube fire pit
Thanks Carl for setting up the brilliant looking cube, explained how to use it and what not to do which helps
5 de mayo de 2026
Respuesta de Direct Stoves
Hi Stacey,
Thanks again for your order and for your review.
The Legend Garden Cube is a really stunning outdoor stove and it comes highly recommended. We're glad that you received such good advice as well,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Ordering new fire
Good service easy to find and order really helpful when I queried order delivery time Good all round
7 de mayo de 2026
Respuesta de Direct Stoves
Hi,
Thanks for your kind review.
It's fantastic to hear that our team was helpful and that you were impressed with the service received,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves % Fireplaces
The materials haven't arrived
The materials haven't arrived, causing delays and inconvenience for my customer.
30 de abril de 2026
Respuesta de Direct Stoves
Hi Reg,
Thanks for your review,
We are very sorry for any inconvenience to yourself and your customer.
We can see that the goods on your order were arranged for dispatch and due for delivery on 1/5/26, as you requested at the point of ordering. Based upon all available information, we can only suggest that the delay was on the part of the courier, possibly due to the number of consignments in their system over the bank holiday weekend.
Our dispatch team was contacted you to advise that delivery is now due today with a time slot having been provided. Please let us know if we can offer any other assistance.
Kind regards,
Direct Stoves & Fireplaces
Definitely a five star rating
Definitely a five star rating. Purchased on the Wednesday and delivered up in Scotland in the Friday. Quick and reliable service.
30 de abril de 2026
Respuesta de Direct Stoves
Hi Claire,
Thanks again for your order. We're glad to hear that delivery was quick and we really appreciate your five-star review!
If we can offer further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Product sold as in stock after purchase…
Product sold as in stock after purchase changed to awaiting stock on the order
Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arrive.
Had a call to say sorry it didn’t leave our hub in time we can get it to you the following day which much was to late for my needs
Rachael in customer service was polite friendly and tried to exhaust all options she had but non could get the product to me in the time frame promised
Refund was quick
Purchased from another company and collected same day
30 de abril de 2026
Respuesta de Direct Stoves
Hi Simon,
Thanks for your review.
We are very sorry for the inconvenience.
As you will be aware, our Sales team did speak to the Dispatch team ahead of the order swap to ensure that an expedited delivery would be possible, ahead of your payment upgrade.
We can only apologise for the delay in this instance, as we understand that the depot in question did not dispatch in time to arrange next-day delivery, which will have meant a 24-hour delay. While we make every attempt to fulfill any requested delivery dates, there can be extenuating circumstances relating to dispatch and delivery which are sometimes beyond Direct Stoves' control.
If there is anything else that we can do to assist at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great speed of delivery and help on the…
Great speed of delivery and help on the phone when I needed it
29 de abril de 2026
Respuesta de Direct Stoves
Hi,
Thanks for your review.
We're glad to have been of assistance. It's also great to hear that delivery was as quick and as we've come to expect,
If we can advise further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent service can choose your…
Excellent service can choose your delivery day , would use again
28 de abril de 2026
Respuesta de Direct Stoves
Hi Michael,
Thanks again for your order.
We're glad to hear that the service received was excellent,
If we can assist with any future orders then please don't hesitate to give us a call,
Kind regards,
Direct Stoves & Fireplaces
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