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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Attended at Tile Warehouse today . Spoke to Steve who was so welcoming at the desk. Very friendly , helpful And great customer service . I will be re-attending the store again and highly recommend... Ver más

Valorada con 5 estrellas sobre 5

We got tiles for our new kitchen floor from the Swansea store and are absolutely delighted with them. The staff were really helpful in assisting with our choice and gave us samples to take home, befor... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The tiles they sent me were terrible quality, and I raised a complaint straight away. But this time, there’s been absolutely no customer service – no reply, no call back, nothing. I’ve been left deali... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed approx100sqm of 1200x600 porcelain floor tiles. Limited photo examples on the website for my chosen tile. So I called up the warehouse and asked for some photos to be taken. The Supplier was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de azulejos y baldosas
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Contratista de materiales para suelos
  5. Tienda de pisos

Escrito por la empresa

At Direct Tile Warehouse, we have been supplying high-quality wall and floor tiles for over 46 years. Our friendly team is here to help you find your perfect tiles. We offer free samples, competitive prices and most tiles are available from stock. Browse our website or call in to our Swansea and Cardiff showrooms if you're local to South Wales. Happy tiling!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good company

Very easy to order
Everything was delivered on time and quality was excellent

10 de febrero de 2022
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thanks so much Colin! We really appreciate you taking the time to leave such a lovely review.

Valorada con 5 estrellas sobre 5

Good tiles

I bought some tiles from Direct Tile Warehouse and was really pleased with the price. Communication was good. I'd but from them again.

24 de enero de 2022
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for taking the time to leave a review. We're really pleased you were happy with your tiles and the service, and look forward to helping you with your next tiling project.

Valorada con 5 estrellas sobre 5

Excellent friendly customer service

Excellent friendly customer service. Super quick delivery and great quality product I’ll be shopping here again 10/10

19 de enero de 2022
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much, Nichola! We're so pleased you were happy with the service and we look forward to helping with your next project.

Valorada con 5 estrellas sobre 5

Really impressed with the quality of…

Really impressed with the quality of the tiles and good price too. Direct tiles customer service called me to tell me when the tiles would arrive and they arrived on time with no breakages.
Would highly recommend!

6 de enero de 2022
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for taking the time to write such a lovely review, Liesa! We really appreciate the feedback and hope we can help with tiles for your next project. Have a lovely weekend!

Valorada con 5 estrellas sobre 5

Saved the day

Very pleased with the service provided.
I needed to replace some broken tiles on a shop entrance.
I only needed to replace 20 out of the hundreds that made up the floor.
Everywhere I tried said the tiles I wanted were discontinued until I found these guys.
They had the tiles I needed in stock and were delivered within a few days.
I had to pay the delivery charge as it was only a small order but they have saved me thousands by not having to replace the whole entrance floor.
Thanks guys.

23 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi Steve, thank you so much for the review! We are so pleased we could help you out and save you lots of time and money. Hope we can help with tiles in the future!

Valorada con 5 estrellas sobre 5

One happy customer 😊

The service I received was excellent.
A big thank you to Tina, from placing the order to adding extra to the order to arranging delivery, nothing was too much trouble.
To everyone at Direct Tile Warehouse have a Merry Christmas.

22 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you for such a lovely review! Happy New Year to you and hope you had a lovely Christmas. Hope we can help you with tiles for your next project.

Valorada con 5 estrellas sobre 5

The random mix of tiles was not as…

The random mix of tiles was not as expected, but Roxanne went the extra mile to sort it out for us, and we are delighted with the final result. Thank you!

21 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

We're so pleased that we were able to sort this out for you. Roxanne is fabulous, we will pass on your lovely feedback to her. Hope your project went well!

Valorada con 5 estrellas sobre 5

Ordered 10 large tiles for my outside…

Ordered 10 large tiles for my outside step/veranda and only eight were delivered but never noticed till I started tiling couple of months later, phoned up to let them know, and they would have been quite within their rights to dismiss my claim, but nothing was too much bother for these lads and two duly arrived safely packaged on a pallet! What can I say, fantastic service and you can buy with confidence from them. I certainly will again, thanks again guys for going above and beyond.👍👏👏👏

20 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi Charlie! Thanks so much for the lovely review - apologies that you didn't get the full amount straight away but glad we were able to deliver the missing two so promptly. Hope we can help with tiles for your next project!

Valorada con 5 estrellas sobre 5

Love my beautiful Nikea tiles

Really pleased with my Nikea patchwork tiles. They were sent fast, with no breakages, and have given our new kitchen a really distinctive stylish yet traditional look. I highly recommend Direct Tile Warehouse and would certainly use them again.

11 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi Alison! Thanks so much for taking the time to leave such a lovely review, we're so pleased you're happy with the tiles and service. Have a great Christmas and hope we can help with tiles for your next project.

Valorada con 5 estrellas sobre 5

Five stars

The tiles had been discontinued at my local shop and I’d ran out. Over the moon to find these available with Direct Tile Warehouse. Delivered all the way to Durham without a problem.

10 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi Georgina. We're so pleased we were able to help you out with this project. Thanks so much for taking the time to leave a review and hope you'll come back to us for tiles next time you need them. Have a lovely Christmas!

Valorada con 5 estrellas sobre 5

Great customer service, price and delivery.

The advisors were very patient and helpful in answering my queries before I purchased. I bought the aspen split face beige tiles for my living room wall and was very happy with the finished result. The tiles were reasonably priced and delivered on the promised date. Excellent experience start to finish.

8 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for taking the time to leave such a lovely review, Mr Howarth, it is very much appreciated! We're so pleased that you were happy with the service and the tiles. The Aspen range is a wonderful choice, please feel free to email us any photos of your wall, we'd love to see them. Hope we can help with tiles for your next project.

Valorada con 3 estrellas sobre 5

Stocked tiles not in stock

Ordered tiles on line as advertised on web site that they were a stock item. Purchased on line. Couple of days later advised that had to be bought in with 6 week lead time throwing my project timeline. Team kept me informed and goods finally arrived on final promise date, well packaged. Probably wouldn't buy on line without first checking accuracy of web info..

1 de diciembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi John, all we can do is apologise. We are usually so careful in adding this important information to the website, but it seems there was an error in this instance. We have updated the page now and are in the process of reviewing all our stock information online. We're sorry you had to wait so long for your tiles, but glad we kept you informed and they arrived safely.

Valorada con 5 estrellas sobre 5

Excellent Service and really pleased…

Excellent Service and really pleased with the tiles. Great communication too!

12 de noviembre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for the review, Lynda, we're so pleased you were happy with the tiles and service. Hope we can help with tiles for your next project!

Valorada con 5 estrellas sobre 5

Fabulous service

Fabulous service, Ordered tiles and they were delivered within 5 days.

29 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for the great review Stephen! Hope we can help with a future project.

Valorada con 5 estrellas sobre 5

Quality marble effect tiles

We looked everywhere for a really good quality porcelain marble effect time for our bathroom renovation and Direct Tiles had the perfect tile. Their customer service was excellent and we are so pleased with the finish of our bathroom. Definitely recommend.

18 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for your lovely review, Jamie! Glad you found your perfect tiles. Hope we can help with your next project!

Valorada con 5 estrellas sobre 5

Fabulous company

Fabulous company. Firstly I love the ARCHITONIC TAUPE tiles I bought for my kitchen floor, very well priced. When one box arrived broken ( probably the courier) they promptly replaced that box. When I realised I was a couple of boxes short they managed to arrange an express, next day delivery, despite the current driver problems ( Brexit, again !).....very personal and swift service. Thanks especially to Steve. Excellent company to to do business with.

17 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Hi Maria! Thank you so much for the great review, and glad we could get your tiles to you so quickly. Hope we can help you with your next project!

Valorada con 5 estrellas sobre 5

I ordered a Oikos blue sample tile last…

I ordered a Oikos blue sample tile last month and it arrived very quickly. It was perfect for our new bathroom plans and so I ordered wall and floor tiles ( to match ) over the phone. Customer service was excellent. Delivery was prompt and we are delighted with the results. Our fitter had no problem with cutting or fitting them. They have made our new bathroom look fantastic.

15 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for the lovely review! Really pleased you were happy with the service and the tiles. If you fancy sharing any photos of the new bathroom, please get in touch!

Valorada con 5 estrellas sobre 5

Outstanding Service

Ordering was very simple on line and the sample arrived the next day. The tiles were very good quality. Excellent communication from the young lady who telephoned when there was a slight delay. The customer service was beyond expectation and very refreshing, given the decline in recent customer service I have received in shops. I would recommend this company without reservation.

8 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for the lovely review, Jo! Very glad to hear you were pleased with the customer service, that's something we are always trying to do our best at. Hope we can help you with tiles in the future.

Valorada con 5 estrellas sobre 5

High quality porcelain tiles at a good price

Very high quality porcelain tiles at a very reasonable price. Delivered promptly, well secured on a palette. I would have no hesitation in using this company again, in fact they would be my first choice.

7 de octubre de 2021
Opinión espontánea
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Respuesta de Direct Tile Warehouse

Thank you so much for taking the time to leave such a lovely review, Rob! We look forward to helping with tiles for your next project.

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