Dobbies Garden Centres - Hare Hatch Opiniones 193

TrustScore: 4 sobre 5

4,0

Floral Mile, Hare Hatch, RG10 9SW Twyford, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My wife and I went to Dobbies in White Waltham for breakfast and were disappointed to find that there was no pedestrian access to the shop, only for cars. Since we travel to the store by bus, this i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service we received after a online error meant we weren’t booked for our afternoon tea, but the staff and the manager apologised for the issues and gave us lunch and coffee as a goodwill ge... Ver más

Valorada con 1 estrellas sobre 5

Long queues in the cafe & very slow service. Would not bother to come here again. Nothing in the garden centre of any interest. Apart from Cotton Traders it needs more concessions to make it more inte... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Walking in to the garden centre the entrance was clean and tidy, got greeted by a team member when I went in ,a lovely selection of house plants to choose from which was great, went to restaurant f... Ver más


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Floral Mile, Hare Hatch, RG10 9SW, Twyford, Berkshire, Reino Unido

4,0

Muy bueno

TrustScore: 4 sobre 5

193 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service we received after a online error meant we weren’t booked for our afternoon tea, but the staff and the manager apologised for the issues and gave us lunch and coffee as a goodwill gesture and really made us feel appreciated, also we were still able to have our afternoon tea the next day.
We would like to pass on our thanks to the manager and his staff.

21 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Pedestrian Access at Hare Hatch Store

My wife and I went to Dobbies in White Waltham for breakfast and were disappointed to find that there was no pedestrian access to the shop, only for cars. Since we travel to the store by bus, this is very inconvenient. When I asked store managers why there was no pedestrian access at the Hare Hatch end of the store, I was given short shrift. The experience made me feel very unwelcome. A very poor customer experience.

Thank you for your response, I hope to see some tangible outcome very soon.

14 de octubre de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Hare Hatch

Respuesta de Dobbies Garden Centres - Hare Hatch

We appreciate you taking the time to share your experience. It's disappointing to hear that your visit was not as enjoyable as we strive for. We understand the inconvenience of not having pedestrian access, especially when traveling by bus. We value your feedback and will certainly share it with the relevant teams.

Valorada con 1 estrellas sobre 5

No scanable voucher attached.

No scanable voucher attached with email. Made to look silly at checkout.

17 de septiembre de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Hare Hatch

Respuesta de Dobbies Garden Centres - Hare Hatch

HI Penny

Please can you send a picture of the voucher along with your dobbies card number to customer.service@dobbies.com so we can look into this query.

Dobbies Team

Valorada con 1 estrellas sobre 5

Long queues in the cafe & very slow…

Long queues in the cafe & very slow service. Would not bother to come here again. Nothing in the garden centre of any interest. Apart from Cotton Traders it needs more concessions to make it more interesting & a proper shopping experience.

28 de abril de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Hare Hatch

Respuesta de Dobbies Garden Centres - Hare Hatch

Hi Emma

We sincerely apologize for the long queues and slow service you experienced at our cafe. We understand how frustrating this can be and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.

Thanks

Dobbies Team

Valorada con 3 estrellas sobre 5

Yet again NO MARSHMALLOWS for Hot…

Yet again NO MARSHMALLOWS for Hot chocolate.

As usual numerous buckets throughout garden centre doe to leaking roof…….a problem for many years!!!

28 de marzo de 2024
Logotipo de Dobbies Garden Centres - Hare Hatch

Respuesta de Dobbies Garden Centres - Hare Hatch

Hi Valerie,

Thanks for your review.

I'm sorry that you couldn't enjoy marshmallows with your hot chocolate and that the leaking roof spoilt your visit.

Your feedback is very important to us and will be shared with the team to address.

Team Dobbies

Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful staff. The garden centre is well stocked with lovely selection of plants and accessories.

12 de marzo de 2024
Valorada con 3 estrellas sobre 5

Always a good experience

Always a good experience, however we find the Cirencester and Ashchurch garden centres are “The Best”

5 de diciembre de 2023
Logotipo de Dobbies Garden Centres - Hare Hatch

Respuesta de Dobbies Garden Centres - Hare Hatch

Hi Jane,

Thanks for your comments which we will share with all stores.

I hope you visit again soon.

Team Dobbies

Valorada con 5 estrellas sobre 5

A visit to dobbies hare hatch

Walking in to the garden centre the entrance was clean and tidy, got greeted by a team member when I went in ,a lovely selection of house plants to choose from which was great,
went to restaurant for 1 if my free drinks ,didn't wait long got served by a very friendly member of staff, think her name was caroline ,plenty of cake to choose from to go with my coffee ,great service with a smile.
After coffee had a look round the centre,loads of lovely things to pick from.went to pay a small queue but cashier called for someone to open another straight away, excellent service, a young girl served me ,was friendly and helpful. Made my visit a very enjoyable one ,definitely one of my favourite centres, one happy customer

16 de septiembre de 2023
Valorada con 3 estrellas sobre 5

Cafe experience was again not great

Cafe experience was again not great. Staff are lovely but maybe need more people on as it is very slow- in fact I walked away from a queue and then decided to give it another go as I had time to wait. This is not a one off unfortunately. The coffee was lovely when I got it but it puts me off going due to how slow it all is.

3 de septiembre de 2023

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