We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Worse customer service I have ever received in my life. Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on... Ver más
La empresa ha respondido
Amazing quick delivery, ordered in the morning and it was at my house by next morning. Very professional in all aspects.
La empresa ha respondido
Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de puertas
- también en la categoría
- Almacén de puertas
- Proveedor de puertas
- Proveedor de puertas de garaje
- Puertas de interior
Sobre DOOR SUPERSTORE
Escrito por la empresa
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Información de contacto
Burrington Way, PL5 3LX, Plymouth, Reino Unido
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Muy bueno
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very speedy delivery and a quality…
Very speedy delivery and a quality product.
27 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Hi Mel,
We're pleased to see that this reached you quickly, without having to compromise on quality.
Thank you for taking the time to review us.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi HKE,
It's great to see that you found the website easy to use, and that our prices were competitive. We hope the speedy delivery helped you to complete the work on time.
Thank you for leaving us 5*'s!
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi George,
Thank you so much for taking the time to review us. We are glad everything went well, and if we can help with anything else in the future please let us know.
Kind regards,
Phil.
Very bad customer service
Very bad customer service. From door superstore and from the supplier Deanta. Would not use again, and definitely would not recommend.
24 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry about the service you have received from us. I can see this order was cancelled and you placed a new order, I hope everything went ok with this new one.
Kind Regards
Samantha
Unfortunately is the second time that…
Unfortunately is the second time that an order doors from this company and end up to cancel the order. First time because they sold me something they didn’t had in stock and the second because they said 5 to 7 days delivery and then I been messed around with the delivery company , overall very bad experience, I’m a loft conversion company that uses 100s of doors a year and trying to find a reliable supplier but unfortunately not this one.
16 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry about the issues you have had with your orders. I can see your recent order seemed to be a lot of issues with the delivering courier and for that I do apologise.
I can see your order has now been cancelled and refunded back to you.
Kind Regards
Samantha
misleading delivery estimates
Ordered 8 doors for a job for one of my customers, product page says 3-5 working days delivery which was the main reason I ordered as it saved me picking the doors up from a local supplier. Ordered on the 4th and they arrived on the 14th. After the initial estimate was missed I rang the supplier that's fulfilling the order and they told me they never received my order until the 7th which was a Friday.
I'm extremely busy with work and have had to push work back and even lost customers because of the misleading information they provided. If you have a timeframe you need the doors by don't bother ordering from these
Edit: the supplier hadn't even attempted to contact me when I called to chase it up as I had asked them if they had when I called. In addition you never even provided the supplier with the correct phone number, as they still had the mistyped one on file the day before delivery, it was only after calling them on the day they had told me it would be delivered did it get changed on their file.
21 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
I do apologise about the delay with your order.
I can see on the order notes that you had called in to chase your order with us and it was found out that the telephone number provided at the time of ordering was incorrect. Most of our door suppliers will not deliver without confirming delivery directly with the customer prior. Once the correct phone number was sent to the supplier your order was delivered 4 days after this.
I do apologise that this was not communicated to us sooner by the supplier as we could have rectified this issue and got your delivery to you sooner than this.
I hope you are able to get the work finished that you had booked in with your customer.
Kind Regards
Samantha
Respuesta de DOOR SUPERSTORE
Hi Gordon,
I'm glad this reached you quickly, and that you're happy with the product. Thank you for leaving us 5*'s.
Kind regards,
Phil.
Great service from the purchase to…
Great service from the purchase to delivery , will use in the future
10 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Hi Tomasz,
We look forward to seeing you again soon! Thank you for the 5* review.
Kind regards,
Phil.
Can dented
Arrived on time. Having unpacking the two tins noticed both were dented.
9 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Hi Christine,
Sorry to hear that the tins were dented upon delivery. We're glad this reached you quickly though, and if you need any further assistance please let us know.
Kind regards,
Phil.
Poor Experience
Order for doors placed on 17/10/25 with doors advertised with estimated delivery of 2-3days. Doors finally arrived on 6/11/25 (almost 3weeks later) despite being advised they had been fully dispatched on 23/10/25. Overall very disappointed with service and lack of communication from Door Superstore on this one.
17 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry for the length of time your order took to get to you.
I can see we were not made aware of any delays at all until we chased your order and I do apologise for the lack of communication regarding this.
Kind Regards
Samantha
The price is right and the service is…
The price is right and the service is spot on
6 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Hi David,
Thank you for leaving us 5*'s. I'm glad this reached you at the right price, without compromising on service. We hope to see you again.
Kind regards,
Phil.
Length of wait for a refund…..
Before ordering the doors in august the website said I could expect delivery with 2-3 days, I then received an E-mail telling me that they were not expecting delivery into them until November and they made their apologies.
I waited until the end of October and had still not received a delivery date so I e-mailed them and asked for a refund. They responded immediately and said once the accounts department had organised it I would receive a confirmation e-mail and I could expect the refund in 3-5 business days.
After 10 days I still had not heard anything from them.
I sent another e-mail and again they replied promptly apologising that I had not received my refund.
They again stated exactly the same information they had given me in the first place.
I responded that I felt it was unacceptable to have to wait another length of time and asked them to get in touch with their accounts department to expedite my refund.
I have heard nothing from them in the last 24 hours so I still have no idea when I will receive my refund.
I find this totally unacceptable as they have now had my money in their bank account for over 2 months.
24 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry for the issues with your order with regards to lead times and receiving the refund. I can see your refund is on our system and is being processed back to you today via your original payment method. I do apologise this appears to have taken a lot longer than usual and we will work to review our processes to ensure this doesn't occur again.
Kind Regards
Samantha
Very nice door delivered on time and…
Very nice door delivered on time and carried by the courier, who was charming and helpful, into the garage for painting. Good communication from vendor
5 de noviembre de 2025
Respuesta de DOOR SUPERSTORE
Hi Anne,
Excellent news - I am glad to see that everything went well and that the courier was also helpful.
Thank you for your 5* review, and we hope your door adds a nice finishing touch to your home.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Hi Norman,
I'm glad to see that you are happy with the price paid for the doors.
We hope to see you again in the future.
Kind regards,
Phil.
Good quality product.
Good quality 1930’s style style fire door, my carpenter was impressed.
22 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Hi Allan,
We are very happy to hear that you're happy with your door. These doors are very striking, and we hope that it adds a nice finishing touch to your home.
Thank for the 5* review!
kind regards,
Phil.
The door superstore provided me with an…
The door superstore provided me with an excellent door at the fraction of the price of commissioning a local joiner. The door is of good quality and is very attractive. I am having it fitted by a local carpenter, who also likes the door.
28 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Hi Michael,
Fantastic - we believe in offering quality products at a fair price, and it is brilliant that you got to experience this first hand.
Thank you for the 5* review.
Kind regards,
Phil.
Respuesta de DOOR SUPERSTORE
Good morning,
Good to hear, thank you for the 5* review!
Kind regards,
Phil.
Professional service
Fast and proffesional service, when door arrived with a water stain, it was quickly replaced with no fuss. Definitely recommend.
28 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Hi James,
We apologise for the initial issue, and are glad we were able to help in rectifying it. Thank you for your patience whilst we did so.
Kind regards,
Phil.
Product arrived quickly and did the job…
Product arrived quickly and did the job very well.
20 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Hi Steph,
Thank you for the 5* review! it's always good to get such positive comments, and we appreciate you taking time out of your day to do so.
Kind regards,
Phil.
Very happy
The price was good although I felt the delivery charge was a little high. However, delivery was very quick and managed well. The delivered doors were undamaged and good quality.
25 de octubre de 2025
Respuesta de DOOR SUPERSTORE
Hi Andy,
Great to hear that you're happy with the doors and the quick delivery. We appreciate you taking the time to review us, and thank you for your valued custom.
Kind regards,
Phil.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.