DORSYA Opiniones 

456
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Would love to give more stars but unfortunately cant. I brought 2 necklaces last year, loads of compliments on them and would recommend. After just over a year my necklace has snapped. Don't... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service! Would 100% recommend After I had a slight issue with my order, I got in touch and received an email extremely quickly, lovely personal touch from this small business owner.... Ver más

Valorada con 5 estrellas sobre 5

I love ordering from this business SO much! I emailed Orsi before placing my order and asked that my free mystery gift please be something in Sterling Silver. Well, she surprised me with the most GORG... Ver más

Valorada con 5 estrellas sobre 5

Great product and very understanding owner. Royal mail lost our package and said it had been delivered even though it hadn't and we were in. Could have fit through the letterbox easily. My wife ordere... Ver más

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Relojería

Escrito por la empresa

Empowering demi-fine jewellery and gemstones. Celestial and coastal inspired. Limited edition drops.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

456 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(456)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Gorgeous jewellery

So so happy with the ring I bought. It’s beautiful and arrived promptly and the customer service was excellent.
Highly recommend if you want jewellery that’s a little different 💕

23 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service! After not receiving my first order due to the post office loosing it. I messaged straight away and they soon sent me out a replacement that came 2 days later! Love the necklace it’s beautiful. But so pleased how they handled the situation 😊 will be back to buy in the future.

21 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought the The Magic of the Moon and…

Bought the The Magic of the Moon and the Stars Silver Cuff Bangle with Moonstone Gemstone for my daughters 30th birthday which is in December. I ordered the bracelet in October as the item had been previously out of stock. The bracelet was beautiful and my daughter loved it. Unfortunately 4 months later the stone fell out and was lost, I contacted customer service to be told it was out of warranty and there was nothing they could do, I was told that the stone probably fell out due to wear and tear??? Obviously the bracelet was not made to an acceptable quality. as I would have expected it to last longer than 4 months. I am Very disappointed with the after care service, will not be buying from this company again.

24 de abril de 2023
Opinión espontánea
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Respuesta de DORSYA

Hi Catherine,

I apologise for not being able to help further in this matter and I appreciate your frustration regards this.

However as explained in the emails exchanged you have bought this bangle in October 2022. We are in April 2023. Up until this time your bangle was in perfect condition, intact and with the stone in its place.

I do know my items and they are tested before launching therefore I can assure you a stone won't fall out just like this without some damage being done prior to this. Even though is unintentionally. This is called tear and wear and against tear and wear unfortunately I can't give a warranty.

If the product would have been a faulty one as you suggested the stone would have fallen out in the first instance and not after 6 months. In this case I would been more then happy to exchange the item for you.

Apologies again for the inconvenience.

Best,
Orsi

Valorada con 5 estrellas sobre 5

Dorsya's pretty alright!

I'm a sucker for sponsored ads on Instagram and that's how I found Dorsya. I'm usually not one for starsign jewellery but honestly, the Virgo chain was the one to wear. I didn't expect the package to be quite so full of love, but that's what arrived. Also, my free 'hope' bracelet gift made my heart lift. Thanks Dorsya!

18 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and owner

Great product and very understanding owner. Royal mail lost our package and said it had been delivered even though it hadn't and we were in. Could have fit through the letterbox easily. My wife ordered another and the necklace is great. Lovely detail and quality. Thanks for the refund on my order Will definitely use again.

17 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab jewellery and great service!

Absolutely love the jewellery from Dorsya, I have two pieces now - both great quality and very different! I’ve dealt with customer service over changing an order and the team were super helpful and attentive! Will definitely buy again!

9 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zodiac necklaces

Ordered 3 necklaces . They arrived super quick and in nice little bags + a free gift (bead bracelet with the beads spelling ‘Magic’). The necklaces were zodiac ones, with a pattern on the front and one on the back. Really lovely.

1 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful!

Stunning jewellery - not often that you order something and it arrives more beautiful than photographed on the website.

Absolutely love my starsign necklace - thank you!

Packaging is also lovely!

23 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, the watches and necklaces are really nice, excatly like the photos and great quality.
I will definetly recommend and buy again soon from Dorsya.

23 de marzo de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor quality and customer relations

I have purchased several pieces from Dorsya and have always been happy. I recently brought a £65 silver ring which is adjustable and after a week and a half it snapped. I emailed the company with photos who accused me of manipulating and bending the ring out of shape, so therefore would not replace or refund me. Considering I have spent quite a lot of money with them I was quite upset to be accused of this just from a photo.. This should not happen after a week and a half so i can only assume from this the quality is not as good as they say. Reading other reviews elsewhere this is not the first occasion the owners have tried to wrangle out of refunds or exchanges when items have broken. I have given two stars as I have liked all my other pieces but be warned if your item breaks it is unlikely they will refund or exchange. What upset me the most was being accused of over handling the ring and basically blaming me for it snapping in a week, all assumptions made from my photo. I will not be ordering again which is a shame as I was a good customer.

1 de marzo de 2023
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Respuesta de DORSYA

Dear Emma,

I appreciate your frustration however you have received a perfectly stunning ring what got damaged due to inappropriate handling. This can be clearly seen from the pictures what you have sent me over, because the ring was all bended over, meaning that it was adjusted several times. Yes, the ring is adjustable but is made of a soft metal, such silver and needs gentle care and handling! It is not recommended to keep re adjusting her size once is fitted on your finger. I would have gladly exchanged your ring if the damage happens on the first attempt of adjusting the ring as this would have meant that the ring was faulty but this was not the case. I'm really sorry about the unfortunate situation! Best, Orsi

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