We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... Ver más
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Consulta las opiniones de los clientes
Iljit she has been so helpful I will definitely come back here she made me comfortable.
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... Ver más
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
8 Western Avenue, W3 7UD, Acton, Reino Unido
- 02038904092
4,8
Excelente
131 opiniones
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Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
It’s the worst shop
It’s the worst shop, wouldn’t recommend anyone. They provide free parking but at the end sent me a few to pay £200 for them even I purchase the mattress from them. Honestly don’t bother looking at them, stay away!
3 de junio de 2024
Opinión espontánea
Respuesta de Dreams - Acton
Good morning,
Thank you for leaving us your feedback.
Following the request we submitted to Trustpilot, I can confirm that we have received your order details.
I did try to call you this morning but was unable to reach you. As such, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
I bought base and mattress from dreams…
I bought base and mattress from dreams the service on the shop was great, the employee was so helpful.
The delivery came on time and they were very professional.
26 de mayo de 2024
Awesome customer service in store and…
Awesome customer service in store and the delivery guys were cheerful, efficient and extremely professional!
26 de mayo de 2024
Quick and Polite
Quick, speedy delivery. Delivery men were polite and gave me all the information I needed. Great service.
Service in shop was great, again polite and very helpful reps.
Great over all experience.
25 de mayo de 2024
Good sales staff.
Good sales staff.
Helpful and informative delivery drivers, who keep you updated about when they will arrive.
Good service, good products.
25 de mayo de 2024
Really nice and fast process,
Really nice and fast process, delivery within short time after purchase
19 de mayo de 2024
Bed came on time
Bed came on time . Was easy to assemble . Instructions were clear and easy to follow. Sales rep was also friendly and helpful .
11 de mayo de 2024
Excellent delivery service
Excellent delivery service. The delivery men set up the bed. Explained how long I had air my new bed. The delivery men were friendly and polite. They took all the packaging with them.
24 de febrero de 2024
I really like the bed and it is beautiful and sleeps well
I really liked his welcome and friendly , its very nice man his name is martin and also the company its good and quality
24 de febrero de 2024
Hassle free purchase
Hassle free purchase, from the sales person to the delivery.
Professional service.
Would highly recommend.
5 de febrero de 2024
Fantastic item
Fantastic item, very reasonable price, punctual in delivery, very helpful staff who went the extra mile to accommodate my needs.
4 de febrero de 2024
New single divan
The single divan bed l purchased for myself was because l suffer with arthritis and l find it very comfortable and able to get a good night's sleep.
28 de enero de 2024
Very knowledgeable staff and a great…
Very knowledgeable staff and a great selection of product.
Value for money
9 de enero de 2024
Opinión espontánea
Product was managed exactly as stated
Product was managed exactly as stated - very happy with service provided.
1 de enero de 2024
Arrived when said
Arrived when said. Good value for money. Great customer service
17 de noviembre de 2023
Firstly the communication was poor and…
Firstly the communication was poor and we got in to a heated argument about we are being rude. However the bed was very good
5 de noviembre de 2023
Respuesta de Dreams - Acton
Good morning Denzel,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issue you encountered.
I did try to call you to gather some additional information as I want to ensure this matter is investigated.
As I was unable to reach you on the phone, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
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