Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... Ver más
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Consulta las opiniones de los clientes
Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... Ver más
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... Ver más
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
1 Upper High Street, KT17 4QY, Epsom, Reino Unido
- 01372 724924
4,9
Excelente
94 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Service and comfort of our choice
26 de julio de 2023
Excellent customer service
Excellent customer service from beginning to end..delivery guys were amazing too. Fabulous company to do business with and highly recommended by us
8 de julio de 2023
Very helpful member of staff
Very helpful member of staff, explained everything to us about the different types of mattresses and talk us through how the scanner worked making my son more relaxed about what was going to happen. Shown different mattresses to try out before final purchase.
1 de julio de 2023
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Dreams - Epsom
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear of the service issues you have experienced.
I did call to speak with you today but note that you were unable to speak.
I shall contact you again soon, so we can review any issues you have experienced.
Many thanks,
Kishan
Easy to use website
Easy to use website. Ordering simple. Information on delivery time we’ll informed. Lovely, helpful guys that did my delivery
17 de junio de 2023
Easy choosing and ordering
Easy choosing and ordering. Delivery excellent and tidy.
7 de junio de 2023
Excellent service and knowledgeable…
Excellent service and knowledgeable salesmen.
30 de abril de 2023
New mattress
The assistant was very polite and helpful. On entering the store she offered me a drink. Then listened to my requirements. I found her to be very knowledgeable and knew exactly which mattress to show me.
I would definitely recommend this store.
10 de abril de 2023
Knowledgeable
Josh Extremely knowledgeable and gave us different options on what we were looking for.
14 de marzo de 2023
Opinión espontánea
Experience was fine, enjoying my new bed
Experience was fine. Although had to keep reminding sales assistant about my budget. She kept showing me items outside my budget
19 de febrero de 2023
The sales staff in the EPSOM shop in…
The sales staff in the EPSOM shop in FEBRUARY 2023 were very attentive, polite and well dressed.
The store was clean & tidy.
I will certainly use the store again
4 de marzo de 2023
Service at dreams
Advice about products.Able to try mattresses.Delivery men wore shoe coverings.Old mattresses taken away for a price. Overall good products.
23 de febrero de 2023
Highly Recommended the Epsom Store
The staff was very friendly, knowledgeable and given perfect customer service.
22 de enero de 2023
Fab customer service…
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was also going away, so also discussed delivery dates that would suit as well explaining the guarantee. I have been to 3-4 other bed shops and didn't experience this level of excellent customer service.
4 de enero de 2023
A great service in the store with a…
A great service in the store with a very knowledgeable chap.
On delivery, the 2 guys worked fast and with care to the property too.
Great service.
8 de octubre de 2022
Opinión espontánea
Received exceptionally good customer…
Received exceptionally good customer service at Dreams in Epsom. The store assistant John was most helpful. Made our purchase effortless.
17 de septiembre de 2022
Opinión espontánea
All very good
10 de agosto de 2022
Opinión espontánea
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