Dreams - Gravesend Opiniones 

213
TrustScore: 4.5 sobre 5

4,7

Imperial Retail Park, DA11 0DQ Gravesend, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came to the gravesend branch. All the staff were lovely and very helpful. Approached multiple times to check if any help needed. Drinks offered and then helped to completion when eventually decided wh... Ver más

Valorada con 5 estrellas sobre 5

Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Ver más

Valorada con 4 estrellas sobre 5

Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Ver más

Valorada con 4 estrellas sobre 5

We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Imperial Retail Park, DA11 0DQ, Gravesend, Reino Unido

  • 01474 327451

4,7

Excelente

TrustScore: 4.5 sobre 5

213 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(213)

13.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Second time.

It’s the second time that I’ve purchased a bed from Dreams and was so pleased with the whole experience and the quality of the bed, helpfulness of staff, and delivery service.
I would recommend them to anyone wanting to buy a bed. Excellent service at the Gravesend branch.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dreams can come true,

Dreams can come true,
Look at my new bed,
I really love you!
Don’t give up till you have one!
Don’t give up till your old one’s gone!
Dreams can come true!

Love it

27 de abril de 2025
Valorada con 5 estrellas sobre 5

Great job

Very helpful staff , loved the special bed that works out what sort of mattress you require , and trying out the mattresses that are in store that it picks .

25 de abril de 2025
Valorada con 4 estrellas sobre 5

In store the staff were helpful

In store the staff were helpful, always ready to answer questions.
The delivery was on time, and quick in removing the old bed and frame for disposal, and replacing with the new bed and mattress.
Bed is comfortable, and was a good purchase.

29 de marzo de 2025
Valorada con 5 estrellas sobre 5

Lovely clean shop.very polite and

Lovely clean shop.very polite and
helpful staff.knowledgeable. Good old fashioned customer service. Well done.
Did everything I asked for.
Thank you Gravesend store

21 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great beds, great service

The staff at our store were very helpful and knowledgeable about their products. We bought from Dreams before and have no hesitation in recommending them.
The delivery guys were very careful when moving the new beds in, and removing our existing ones. They phoned to give me an arrival time.
Great service all round.

14 de marzo de 2025
Valorada con 5 estrellas sobre 5

My Dreams new bed experience…

Reece was very professional and knowledgeable about the beds. He was very patient and helpful. I purchased the bed on his recommendation. The installation team were also very professional and friendly. Great work all round. Highly recommend Dreams Gravesend. Well done everybody

27 de febrero de 2025
Valorada con 1 estrellas sobre 5

Not happy with the bed too high in…

Not happy with the bed too high in height Dreams told me it's a £90.00 charge to change it my sister bought a bed from different company 3 times they changed her bed at no cost now that's what I call a service..poor service from Dreams go somewhere else to buy a bed.

29 de enero de 2025
Logotipo de Dreams - Gravesend

Respuesta de Dreams - Gravesend

Good afternoon Devinder,

Thank you for taking the time to leave us your feedback.

Following our conversation today, I have sent you an email and do look forward to hearing from you after your visit to your local store.

Many thanks,

Kishan

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