Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy. We’re sleeping well!
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Consulta las opiniones de los clientes
Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her adv... Ver más
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the d... Ver más
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
6 & 7 North Street, GU1 4AA, Guildford, Reino Unido
- 01483 562933
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Very smooth process
Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy.
We’re sleeping well!
Allof the service was a1 in all thay…
Allof the service was a1 in all thay said thay were doin thank you
The service was impeccable
The service was impeccable. I am delighted with my new mattress and have slept so well since I have received it in the past week. Thank you Dreams I shall be a returning customer and shall definitely recommend to both family and friends.
Delivery went smoothly
Delivery went smoothly
Drivers were great
Put the old mattress in the bag and removed it before bringing in the new mattress, very helpful.
Excellent service
Excellent service, delivered on time and erected without any fuss and quickly.
Shopping experience
We were made to feel welcome, staff very helpful, answering our questions, told us alot of information on each mattress, so we could make a good choice, very pleased with item we chose ,very comfortable matress,great night sleep, so pleased we chose dreams
From picking our bed to it being…
From picking our bed to it being delivered very good
Great experience, great purchase
From being assessed to recommend the correct mattress for me, testing and choosing one from a range of mattresses shown then buying it to having it delivered and since then sleeping most comfortably, the whole experience was smooth, pleasant and everyone I dealt with professional, knowledgeable, competent and friendly.
Great service!
The salesman (i can’t remember his…
The salesman (i can’t remember his name) was very very good actually gave me a better option to what i was going to choose so he in my eyes is a valuable employee of yourselves
I am extremely happy with my new bed.
I am extremely happy with my new bed purchase.
Both sales and delivery teams were excellent.
Would recommend dreams beds to anybody.
New bed is literally a DREAM to sleep on.
Thank you for everything - it was a wonderful experience!
We were welcomed and assisted by Inam, who was an exceptionally professional and knowledgeable sales representative. She took the time to listen to our needs and quickly identified the right solution for us. We were looking for a new bed with storage, as well as a firmer mattress, and she expertly guided us through the options.
What stood out most was her thoroughness - even though her recommendation was spot-on, she still checked with a more experienced colleague to ensure there wasn’t an even better alternative for us. While we were selecting the mattress, she was also incredibly kind in helping to keep our little girl entertained.
The entire team was warm and welcoming, making the experience easy and enjoyable for a family with a toddler. They even gifted her a balloon, which kept her happily occupied.
Thank you for everything - it was a wonderful experience!
A comfortable new mattress…
New mattress is very comfortable and meets our requirements fully. It was delivered exactly on time and as it was heavy carried upstairs and placed on our bed. The old mattress was taken away without fuss.
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Don't find my mattress very comfortable,
Don't find my mattress very comfortable, although it is a recent development. I have been offered a replacement even though I have had the mattress for longer than the 90 day guarantee so I am happy with the customer service,

Respuesta de Dreams - Guildford
Great customer service snd excellent …
Great customer service snd excellent contact and delivery
King size mattress
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online with ease and really happy with the delivery and mattress. Delivery lads did call on the day to make sure it was ok to deliver and a time slot. Really helpful and took upstairs. Would recommend.
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