Dreams - Isle of Wight Opiniones 

253
TrustScore: 5 sobre 5

4,9

Gunville Trading Estate, PO30 5LG Isle of Wight, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... Ver más

Valorada con 5 estrellas sobre 5

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... Ver más

Valorada con 3 estrellas sobre 5

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, Reino Unido

  • 01983654323

4,9

Excelente

TrustScore: 5 sobre 5

253 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(253)

15.035 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service but room for product improvement

The service and help choosing a bed was second to none. And regarding the comfort of the mattress we were advised to buy after laying on their test mattress, we couldn’t be happier. My only comment would be on the bed frame itself. The 5ft wooden frame houses two separate single beds as the bed is electric. The bedside tables that are attached to the frame, are rendered useless once you have used the electric buttons to raise the headend of your mattress. Once you’ve done this the bedside table is behind you (to the side but behind you) and it is impossible to reach anything off of it. It could be improved by incorporating a slide out shelf/tray to accommodate this need. Also the drawers are extremely difficult to pull in or out whilst in the bed. It is a shame because it is an expensive product, that looks beautiful but is let down by this one thing.

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service in store and at the door!

Great service in store and at the door!

Was welcomed in store and my enquiry was dealt with quickly. Ony waited a few days for delivery and despite not paying for delivery to the room the guys were happy to do it anyway. An excellent experieince from start to finish

14 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Love my new bed

Love my new bed! The service was great from the start inc the technology to find my perfect mattress! Thank you so much! Would always recommend!

14 de diciembre de 2024
Valorada con 2 estrellas sobre 5

Not the same as display model

The mattress received was a lot firmer than the display model and has not broken in, causing us back pain.

15 de noviembre de 2024
Logotipo de Dreams - Isle of Wight

Respuesta de Dreams - Isle of Wight

Good afternoon Peter,

Thank you for taking the time to leave us your review and for speaking with me today.

I am sorry that I caught you at time that was inconvenient for you.

I have sent you an email as agreed with some information, and I do hope to hear from you soon.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

From stepping through the door right…

From stepping through the door right through to the completion of delivery, we received nothing but friendly efficient and helpful service.

Nothing was any was any trouble including changing the delivery date.

Well done Dreams Isle of Wight

1 de diciembre de 2024
Valorada con 5 estrellas sobre 5

New mattress

Mattress choice in the shop made easy by helpful and friendly assistant and all our queries resolved. Mattress arrived on time by cheerful delivery guys. Mattress isperfect

19 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Fantastic...

I walked into Dreams not knowing how to find what I had in mind and was advised and helped every step of the way by Jade. Thank you so much the bed is better than
PERFECT

17 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Plenty of choice and a wide range of…

Plenty of choice and a wide range of prices. The staff were extremely helpful and it didn’t take long to arrive after we ordered it.
The delivery guys were also very friendly and helpful.
Most importantly my wife is very happy with it.

1 de noviembre de 2024

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