I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... Ver más
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Consulta las opiniones de los clientes
We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... Ver más
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... Ver más
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Lady Bay Retail Park, NG2 3GZ, Nottingham, Reino Unido
- 01156540001
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
buying a bed frame.
it was great to be served by John, and his glamorous assistant Beth. every thing explained clearly and simply. best bit, there had been a campaign th get a lift installed. brilliant. without that lift to upstairs you would have lost a sale. think about beds for the disabled? at a better price than the ripoff merchants in the care supply world. thanks
King size divan base
Very satisfied with purchase. Great value for money and service in store was was superb from the staff
Staff very helpful and gave good Dvice
Highly recommend their stores
Highly recommend their stores. We were served by a lovely lady and even tho we already thought about that mattress to choose before she definitely helped us to confirm that it will be the right choice for us!
As soon as i walk into the store at…
As soon as i walk into the store at ladybay retail park nottingham i was greeted with a warm welcome and i told the helper what i was looking for he pointed some mattresses out includeing the team gb matress i tried and it felt right so ordered it same with the bed took 2wks to deliver and when it was delivered the two lads was amazing they was quick and tidy when they finished they explained everything what to do with mattress and the bed so from top to bottom brilliant
Dreams, Nottingham - Great store/team
I had a great experience at Dreams, Nottingham. The range of beds and mattresses available to try/view was impressive and the team members are friendly and helpful. John assisted me; he is an asset to the store - he’s extremely helpful and informative, and ensured that I had got the best deal possible. Thank you John!
New bed and mattress
Delivery was on time. The guys wore covers over their shoes. They were quick and efficient and did an excellent job. They removed all packaging too.
Goods as agreed!
They delivered the beds I wanted as agreed. All items correct and delivered on time.
The staff at Dreams Lady Bay were very…
The staff at Dreams Lady Bay were very helpful. We bought a new mattress which was sold at a great price. Delivery was as described and we are very pleased with our purchase and sleeping comfortably since the arrival of our new mattress.
Good advise from a very good lady who knew her job …
The lady was very helpful explain about different types of mattresses Put me on little bed to check the best mattresses because of my back problems Showed me one I tested it agreed was what I wanted We sorted out all deals of delivery She was more than helpful 10 out of 10
Good guidance provided by the sales…
Good guidance provided by the sales representative, used the firmness selection aid, found a really comfortable mattress. Delivery was prompt and problem free. Good service, thank you.
Very happy with it
Very happy with it , great help by the delivery drivers they need a big pat on the back . Couldn’t do enough.
Excellent customer service very comfy…
Excellent customer service very comfy bed and mattress they got a sleep test bed machine which scans our body and our postures and gives a report which matress suits us..I highly recommend dreams
Lady bay Nottingham branch staff and manager are amazing.already I recommended to my friends and family 🫶🫶😊
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You won't sell beds if you don't talk to customers
I visited your Nottingham store yesterday. The three sales persons continued sitting at their computers the entire time and made no effort to engage me in conversation or to show me the bed I had asked about, simply stating "oh yes it's upstairs". Not very impressive sales technique tbh. I left

Respuesta de Dreams - Nottingham Lady Bay
Very pleased with our mattress James…
Very pleased with our mattress James who assisted us in the store was brilliant and help make it an enjoyable experience to pick our mattress.
Delivery was on time and Samuel was very helpful making sure everything was ok
David was brilliant
David was brilliant, he was not pushy. He explained all the pros and cons. He was very knowledgeable and made us feel comfortable in our decision.
Delivery was straightforward and quick
Delivery was straightforward and quick. The 2 lads picked up the old mattress and delivered the new mattress to the designated room in no time.
Amazing staff who know how to look…
Amazing staff who know how to look after their customers , from walking into the store to leaving with a bed and mattress ordered, they kept me up to date from start to finish. Well done the dreams team
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