I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... Ver más
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Consulta las opiniones de los clientes
We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... Ver más
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... Ver más
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Lady Bay Retail Park, NG2 3GZ, Nottingham, Reino Unido
- 01156540001
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
James was absolutely excellent
James was absolutely excellent in terms of his demeanour, effective communication, explanations and not too intrusive in terms of 'selling a sale'. When we further clarified our requirements, James' took these on-board and came up with a solution that met all requirements. Nothing was too much and his product knowledge was effective and informative. Thank you
The bed is very comfortable and…
The bed is very comfortable and supports my bad back very well
Great welcome from our arrival to our…
Great welcome from our arrival to our departure. Excellent proffessional service and advice given which resulted in our purchase of a new mattress.
Good service
Our experience of buying a mattress was…
Our experience of buying a mattress was a pleasant one. After wandering around the shop we were approached by a member of staff who showed us a few to give us an idea of what we were looking for. She was very polite and helpful.
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Avoid, save your money
Bought a King size Therapur ActiGel Glacier 3600 mattress just over 2 years ago. Over this time period, the mattress has sagged on one side which causes me lower back and hip pain. The other side is raised due to the sagging and presses into my shoulders and ribs. Also, the bed springs protrude out on the sagging side, the opposite side you cannot feel any springs.
Last week they sent a guy out to assess the bed.
He first suggested it wasn't a king size frame for the mattress? How would the mattress fit exactly in the frame if it was not a King Size frame? He used tools to measure the sagging which was 'normal,' apparently it's normal for so much sagging that causes pain.
A very expensive mattress that lasted just two years and a inspection process that is laughable had it not been so expensive.
Avoid Dreams at all costs, find a professional company that will not treat you like a fool.

Respuesta de Dreams - Nottingham Lady Bay
Very good purchase I have no problems…
Very good purchase I have no problems at all
Great customer service and…
Great customer service and knowledgeable staff
Very helpful and friendly assistant
Very helpful and friendly assistant. Not rushed, plenty of time to try out mattresses. Very pleased with base and headboard. Mattress very comfortable and importantly doesn't need turning. Was a little more expensive than expected but worth it for a comfortable nights sleep.
Excellent Service
I thought that the service from start to finish was excellent,as the staff Simon and Luke were friendly polite and very professional and very efficient.
Nothing was to much trouble for them and I would certainly recommend them.
Thank you
Thank you! Much appreciated, time and patience from the institute staff to the care and attention from the delivery guys!
Friendly honest help in store
Friendly honest help in store, no pressure , lots of time to choose the right combination. Delivery was on time. The otter an bed went together well. Cant judge my sleep quality yet due to the extreme heatwave we are experiencing at the moment
Altogether I think Dreams store at Lady Bay was a good decision for us
Great experience
Delivery was perfect, came on time and all arrived safely. In store service was brilliant and the bed is absolutely amazing!
Dreams came true
Every detail of our experience was good. We were given excellent advice and support in the shop. Every detail of the purchase and delivery were explained and any questions answered. Delivery was punctual and without any hitches. We were kept informed of date and time slot
Excellent service from start to finish
Excellent sales person who was wellinformed about their stock and gave us plenty of time to make our decision. She guided us through details of delivery etc.
The beds were delivered ( and old beds taken. away) by two polite and helpful delivery drivers who did the job efficiently and with a minimum of disruption.
Great experience from start to finish
Great experience from start to finish. 🛌 Sleeping well ❤️
very helpful putting customers needs…
very helpful putting customers needs frist.
Great service and great products
Friendly and professional installation
Friendly and professional installation. Comfy sleep 😴
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