We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... Ver más
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Consulta las opiniones de los clientes
Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Ver más
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Ver más
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Reino Unido
- 01752874174
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Good no fuss experience
Great service in the store and delivery.
The sales lady was excellent
The sales lady was excellent. Friendly, knowledgeable and helpful.the delivery was on time and bed base brought right to my door. Value for money and great service
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We feel badly let down
The bed we got turned out to be just as hard as the orthopaedic bed we ditched for it.
Went back today to find that to change it would cost almost as much as we paid for your bed in the first place - £ 590 v £370 + £ 90 switching cost!
Not mentioned at purchase when we were told we had 100 nights to decide about keeping it at.

Respuesta de Dreams - Plymouth Coypool
I visited Dreams at Coypol Plympton
I visited Dreams at Coypol Plympton, on Saturday 18 th January. I had the diagnostic test… & also told him I suffer with chronic back pain, & have already had 3 bad experiences with other retailers. But unfortunately the young male assistant didn’t stick to the recommendations on the list. I felt like he was more interested in selling the most expensive mattress RATHER than the one that would have suited me most ! !

Respuesta de Dreams - Plymouth Coypool
Friendly staff
Friendly staff, patient and helpful and made sure to get us the best deal.
Efficient delivery too!
My new bed is superb the delivery team…
My new bed is superb the delivery team were great, thanks to Jack and his young assistant (name not known) The store is a beautiful place and Paul was perfect , excellent in every way. People, you do not need to go anywhere else for a new bed. GO TO DREAMS.
Paula who dealt with me was excellent…
Paula who dealt with me was excellent throughout, the putting together with my sons help was ok apart from draw fronts the red line marker could have done with pilot holes as you have to consider carpet for the wheels and can be tight if you don’t move them slightly off the red marker that’s all great bed strong and a really good price in the Black Friday deal ,, I’ve already got a tempur mattress and even going for the spring slats at extra cost was ok but I’ll be tempted to get a softer mattress with yous at a later date much apppreciated and well done to Paula many thanks
Great shop staff
Great product, flexible on the delivery and really helpful staff in store, Paula was extremely helpful
Excellent service
Excellent service, very friendly and supportive. Made our experience pleasurable.
Lovely bed.. zzźzzzzz
We needed a new bed and as our previous one was from Dreams they were our first choice again. We were not disappointed. We used the bed machine to determine what our sleep positions meant. We now have a fab 2.5 drawer divan bed with a natural topped mattress. It is bliss... can't praise the staff enough. Well done Dreams at Plympton...
The whole sale and delivery was perfect
The whole sale and delivery was perfect
Good service
Good service from purchase, to delivery and build. The bed is great!
Very good experience
Had a really good salesman who took time to explain different types of beds.
Placed an order and delivered in the timescale given.
Professional service
Professional service, knowledgeable staff (Paul), great communication and a mattress that's sorted by back out. Full marks all round.
Very happy with purchase and it lives…
Very happy with purchase and it lives up to the product
Paul was extremely helpful
Paul was extremely helpful, me and my partner went to dreams and had a look around two weeks ago, we tried several mattress and thought we’d have a think about it, we walked away and discovered we were going to go back, so today we went back in to purchase, Paul got us to use the sleep machine prior to today, he offered us a drink also showed us pillows and mattress protectors which we also purchased 5* customer service
Absolutely horrible
Absolutely horrible! Definitely sold me a dream…. Horrible customer service. They had no idea what they was talking about! Also pretending to be a manager was laughable. The bed was made by dreams which I spent money on and they didn’t make it correctly causing it to break within a week of buying it. Bad quality. The after care from dreams was very poor and I’m very disappointed.

Respuesta de Dreams - Plymouth Coypool
Dreams mattress
Mattress really comfortable, very reasonable price, helpful friendly staff
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