Dreams - Plymouth Coypool Opiniones 

365
TrustScore: 5 sobre 5

4,9

Unit 2 Coypool Retail Park, PL7 4FB Plymouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... Ver más

Valorada con 4 estrellas sobre 5

Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Ver más

Valorada con 5 estrellas sobre 5

Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Ver más

Valorada con 5 estrellas sobre 5

Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Reino Unido

  • 01752874174

4,9

Excelente

TrustScore: 5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(365)

15.221 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

We feel badly let down

The bed we got turned out to be just as hard as the orthopaedic bed we ditched for it.
Went back today to find that to change it would cost almost as much as we paid for your bed in the first place - £ 590 v £370 + £ 90 switching cost!
Not mentioned at purchase when we were told we had 100 nights to decide about keeping it at.

24 de enero de 2025
Logotipo de Dreams - Plymouth Coypool

Respuesta de Dreams - Plymouth Coypool

Good afternoon Mike,

Thank you for taking the time to leave us your feedback and for speaking with me today.

I am glad we could discuss this matter in more detail and I look forward to hearing from you soon with the aim of helping you finalise the exchange of your mattress.

Many thanks,

Kishan

Valorada con 2 estrellas sobre 5

I visited Dreams at Coypol Plympton

I visited Dreams at Coypol Plympton, on Saturday 18 th January. I had the diagnostic test… & also told him I suffer with chronic back pain, & have already had 3 bad experiences with other retailers. But unfortunately the young male assistant didn’t stick to the recommendations on the list. I felt like he was more interested in selling the most expensive mattress RATHER than the one that would have suited me most ! !

18 de enero de 2025
Opinión espontánea
Logotipo de Dreams - Plymouth Coypool

Respuesta de Dreams - Plymouth Coypool

Good morning Rebecca,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you are not happy with the service you received in store.

In order to gather some additional information about your experience, I have requested your contact and order details via Trustpilot and I do hope to hear from you soon.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, patient and helpful and made sure to get us the best deal.
Efficient delivery too!

17 de noviembre de 2024
Valorada con 5 estrellas sobre 5

My new bed is superb the delivery team…

My new bed is superb the delivery team were great, thanks to Jack and his young assistant (name not known) The store is a beautiful place and Paul was perfect , excellent in every way. People, you do not need to go anywhere else for a new bed. GO TO DREAMS.

23 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Paula who dealt with me was excellent…

Paula who dealt with me was excellent throughout, the putting together with my sons help was ok apart from draw fronts the red line marker could have done with pilot holes as you have to consider carpet for the wheels and can be tight if you don’t move them slightly off the red marker that’s all great bed strong and a really good price in the Black Friday deal ,, I’ve already got a tempur mattress and even going for the spring slats at extra cost was ok but I’ll be tempted to get a softer mattress with yous at a later date much apppreciated and well done to Paula many thanks

15 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Lovely bed.. zzźzzzzz

We needed a new bed and as our previous one was from Dreams they were our first choice again. We were not disappointed. We used the bed machine to determine what our sleep positions meant. We now have a fab 2.5 drawer divan bed with a natural topped mattress. It is bliss... can't praise the staff enough. Well done Dreams at Plympton...

30 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Paul was extremely helpful

Paul was extremely helpful, me and my partner went to dreams and had a look around two weeks ago, we tried several mattress and thought we’d have a think about it, we walked away and discovered we were going to go back, so today we went back in to purchase, Paul got us to use the sleep machine prior to today, he offered us a drink also showed us pillows and mattress protectors which we also purchased 5* customer service

16 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely horrible

Absolutely horrible! Definitely sold me a dream…. Horrible customer service. They had no idea what they was talking about! Also pretending to be a manager was laughable. The bed was made by dreams which I spent money on and they didn’t make it correctly causing it to break within a week of buying it. Bad quality. The after care from dreams was very poor and I’m very disappointed.

9 de octubre de 2024
Opinión espontánea
Logotipo de Dreams - Plymouth Coypool

Respuesta de Dreams - Plymouth Coypool

Good afternoon Lucy,

Thank you for taking the time to leave us your review.

I am sorry to hear that you bed is faulty and I apologise for any service issues you encountered.

I certainly want to look into your order in more detail so I have requested your order details via Trustpilot and I hope to receive this soon.

Many thanks,

Kishan

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