Dreams - Stoke on Trent Opiniones 

267
TrustScore: 5 sobre 5

4,9

Etruria Way, ST4 6JQ Stoke-on-Trent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... Ver más

Valorada con 5 estrellas sobre 5

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... Ver más

Valorada con 5 estrellas sobre 5

I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... Ver más

Valorada con 4 estrellas sobre 5

Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Etruria Way, ST4 6JQ, Stoke-on-Trent, Reino Unido

  • 01782459250

4,9

Excelente

TrustScore: 5 sobre 5

267 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(267)

14.895 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

When we entered the Dreams Store off…

When we entered the Dreams Store off the A500 in Stoke on Trent, we here helped to choose a mattress without any undue pressure. The mattress selector technology provided a list of mattresses that suited our personal needs. Dom was very helpful and guided us through this process. We left knowing we had chosen an excellent product.

29 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Had a great experience at Dreams today


Had a great experience at Dreams today. Andrew was fantastic – really knowledgeable and friendly. He explained all the options clearly, helped me use the Sleepmatch machine, made sure I tried mattresses with the right type of pillows, and even offered refreshments. Made the whole process simple and enjoyable.

27 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Patient and kind staff

I had the opportunity to try lots of mattresses with guidance from the bed specialist called Donald. I am 95 and he had a lot of patience with me because it took a while to find the right bed.

14 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Fantastic service, they do what they say.

Dreams is by far not the cheapest bed you will buy however, if you want the best service, a cup of tea as you walk around the store and a bed that actually measures how you lie and move, so you pick the correct mattress, then this is for you, because that’s what you get.
We love our bed, thank you to all the team, from the team in the shop and behind the scenes, to the guys that came and fitted the bed, and removed our old one, they really did deliver what they said they would, and on time too.

11 de agosto de 2025
Valorada con 5 estrellas sobre 5

The delivery guys were very efficient

The delivery guys were very efficient, polite and courteous. They wore the protective covers on their feet to ensure there was no mess which was very much appreciated. The installed the bed very efficiently and showed us how to use the ottoman lever and the safety pole. Very well mannered chaps.

21 de julio de 2025
Valorada con 5 estrellas sobre 5

We are happy with our new Sealy mattress

We are happy with our new Sealy mattress and very pleased.with the reduced price. The lady assistant was very helpful and knowledgeable about the different mattresses we tested and guided us to make the right choice.
The delivery guys, Callum and Jordan were polite and used oversocks to protect our carpet and efficiently carried the mattress up to the bedroom. They quickly took away our old mattress for disposal.

20 de julio de 2025

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