We are absolutely delighted with our new bed and new mattress and enjoying comfortable nights sleep. We cannot recommend Dreams enough for the service we were given.
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Consulta las opiniones de los clientes
The delivery arrived within the designated time slot. Both dreams staff were polite and helpful. My bed frame was assembled and all the packaging was discarded afterwards. The team explained how eve... Ver más
I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... Ver más
Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, Reino Unido
- 01924964344
4,9
Excelente
230 opiniones
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Very good product
25 de julio de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Deliveries
Had a small problem with delivery time . But customer care afterwards were excellent with smoothing this over
25 de julio de 2025
Respuesta de Dreams - Wakefield
Good afternoon Keith,
Thank you for taking the time to leave us your review.
I am sorry to hear that the delivery crew did not arrive within the 2-hour window.
Having had the opportunity to review this for you, I did try to call you but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
When we entered the store we were given…
When we entered the store we were given every help we couid have ased for, the assistant asked what we were looking for and showed us the range of mattresses to suit our request, she didn`t take us straight to the expensive range we started at the economy range and continued untill we found what we were looking for.
20 de julio de 2025
A great experience from sales to…
A great experience from sales to installation. Omar was very informative and very friendly. The delivery guys were very efficient and helpful.
Our new mattress is very comfortable and provided us with wonderful sleep
5 de julio de 2025
Friendly competent staff who were very…
Friendly competent staff who were very knowledgeable and helpful
22 de junio de 2025
Thank you
Having the best sleep in a longtime felt awesome…It was indeed a very pleasant experience. Swift delivery aswell #kudos
13 de junio de 2025
Mattress purchase from Dreams, Wakefield
We visited the Dreams, Wakefield store with the purpose of purchasing a new mattress. From the store we entered the store until the point in time when finalised the purchase we felt we were treated to first class customer service. We would have no hesitation in purchasing from this store again and feel the staff should be congratulated on excellent service
10 de mayo de 2025
Many thanks to Melvin at Wakefield for…
Many thanks to Melvin at Wakefield for all his knowledge on otterman base and mattress he was most helpfull ,everything went so smooth ,also a big thank you to delivery team for keeping us informed, and being very helpfull on delivery ,many thanks dreams
1 de junio de 2025
Omar/Wakefield
Omar in Wakefield store was very helpfu and courteousl and explained everything very well enabling us to choose a mattress. He is a real asset to Dreams
2 de mayo de 2025
Great service in store
Great service in store. Was listened to and understood exactly what I wanted and now I have the bed of my dreams 😴
26 de abril de 2025
Simply The Best
Jason at your Wakefield branch was very helpful nothing was too much trouble for him we only had a few days to wait for delivery and lt took no time at all for them to bring in the new mattress and take away the old, delivery was given with a 2hour slot and came on time. HIGHLEY DELIGHTED
12 de abril de 2025
Excellent advice from the store at Wakefield
Excellent advice from the store at Wakefield. Bed delivered when stated with good communications regarding expected delivery time on the day. We paid for the bed to be assembled and this was done very quickly and efficiently and a demo given on how the bed works (as it was adjustable). Very pleased with the bed and mattress.
13 de abril de 2025
Smooth and efficient service.
Everything from purchasing my new mattress in store to it actually being delivered was very smooth and efficient. Special thanks to Dale & Lewis who delivered the mattress into my home and took away my old mattress. They were very courteous and helpful. 10 out of 10 for my new mattress it’s really comfortable.
5 de abril de 2025
Great customer service from Omar!
Came in today after a few unsuccessful tries of online mattress brands, Omar greeted us straight away and was straight on showing us the best mattress for us, and providing us with all the information to leave buying a new mattress at a such a bargain. Thank you so much Omar, top sales guy 👍🏻 wish we came to dreams in the first place!
14 de abril de 2025
Opinión espontánea
We went to dreams in wakefield to look…
We went to dreams in wakefield to look for a new mattress ,the lady who helped us was extremely knowledgeable, not pushy and encouraged us to try different mattresses. I would give them 5stars for her help.
12 de abril de 2025
Opinión espontánea
Helpful, knowledgeable staff
The sales representative was helpful, knowledgeable, offered great support and advice. Created a great rapport and suggested items within in budget.
4 de abril de 2025
The staff was brilliant very friendly…
The staff was brilliant very friendly no pressure just got on with the job
4 de abril de 2025
Melvin could not have been more…
Melvin could not have been more helpful. Made sure I got the right beds and mattresses for my needs and budget.
He was knowledgeable, and spent time showing me the products on offer.
Would highly recommend for anyone who is looking to purchase a new bed!
15 de febrero de 2025
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