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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered a personalised banner on 22nd April and paid extra for Royal Mail 24, expecting a prompt turnaround. It’s now 27/04 and there have been no updates at all and no delivery. The party has alr... Ver más

Valorada con 5 estrellas sobre 5

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought a suitcase which took ages for them to send , had to contact them twice . On the very first use the case cracked and we cannot use it again lost £150 . We contacted them and were basically told... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Sony Xperia case, which arrived speedily. Unfortunately my phone didn’t fit the case. I’d ordered an X1 instead of X1A. Henry at Dyfor kindly talked ( email) me through finding my phone mo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 91% de las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

What’s the point in having an email…

What’s the point in having an email address advertised when you get an automated response to say it’s not monitored, there online chat with a ‘24 hour’ response is just as helpful….. 2 weeks later and still nothing.
Ordered my baby personalised wrapping paper for his first birthday with a picture of him on, I received wrapping paper for a child called Mason with dinosaurs on. A little concerning that someone else has received the wrapping paper with my baby on. As it was my partner & babies birthday on the same day I had ordered the matching wrapping paper but birthdays have passed and I only ever received my husbands which was pointless without my babies. Would never buy from this company again.

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No wrapping paper

No wrapping paper, no response to any emails. Totally poor service. Ordered personalised wrapping paper for daughters 21st and didn’t come on time so waste of money

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased

Ordered two personalised sheets of wrapping paper late on 28th Nov arrived 7th Dec. Dyefor emailed when they dispatched
Excellent quality, very pleased, no problems, would use again

7 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I still haven’t received any updates…

I still haven’t received any updates about this order and I’ve contacted customer service more than several times.

I bought this item 29th November and there has been no updated since then I need it but Saturday 14th

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

PERFECT PERFECT PERFECT!!!!!!

Absolutely inlove with the phone case I bought! After problems with Royal Mail they offered to send a new one straight away however it ended up coming and I am absolutely over the moon, if I could give more than 5 starts I would! Highly highly recommend!!

3 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute rubbish

Absolute rubbish
I bought a iphone 16pro case and ipod case. Both of them don’t fit!! The iphone case is customised with a name on it, so it’s non refundable.
The ipod case kept falling off and the iphone case keeps pressing the side buttons, so i can’t use the side buttons at all. Also i can’t switch off the screen because one of the buttons is pressed 24/7.
It costs £19.99 +£9.99 respectively.
I bought a random iphone case for £8 on Amazon with way better quality, at least it fits my phone !!

2 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Ordered 9 days ago and contacted to find out where order was. Was told it would be delivered by Friday and it’s Saturday and still nothing. “Henry” hasn’t responded to my last message. Complete waste of time and money.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous paper perfect for that extra…

Fabulous paper perfect for that extra bit of specialness. The range of paper to personalise is fantastic. After a first hiccup on order, Henry stepped in to ensure all my order was present and correct and reached me within 2 days.
The personalisation touch and product range is great. Recommend.

15 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non existent of 'actual' customer support.

Ordered a suitcase for daughter's birthday, £130. Site implied 2 day delivery - 2 weeks and still nothing. Website, email, livechat, and links give you the runaround. Avoid this site like the plague!

25 de noviembre de 2024
Opinión espontánea
Logotipo de Dyefor

Respuesta de Dyefor

Hi Iain, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Valorada con 4 estrellas sobre 5

Loved the personalised phone case we…

Loved the personalised phone case we received, and it is great quality. It hadn't arrived on the date we expected so contacted Dyefor and got reassurances that it would he dispatched in the next 24hours, which it was. Was sceptical after reading some reviews but I have to say all ended well and I would order again.

21 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous service!

Fabulous service- I needed the banner quite urgently and Henry kindly obliged by ensuring it was posted out swiftly! Excellent packaging. The quality of the banner paper was excellent and the images I uploaded looked so good! Would definitely recommend! 😊

14 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER shocking company no…

DO NOT ORDER shocking company no contact whatsoever ever 10 days of waiting for daughters wrapping paper spent over £30 to personalise it all for her and nothing her birthday tomorrow and no paper or dispatch!! Other reviews are total lies and made up! AVOID

12 de noviembre de 2024
Opinión espontánea
Logotipo de Dyefor

Respuesta de Dyefor

Hi Ellesse, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Valorada con 5 estrellas sobre 5

Excellent customer service and beautiful paper

Excellent customer service! I ordered personalised wrapping paper and estimated a few days for production and then 2-3 days with Royal Mail. I got a bit worried when I'd not had a dispatch email and contacted them offering to pay extra for next day by 1pm delivery. They apologised for the delay with dispatch, orders had been high and they were a bit behind. They offered to dispatch that day with next day delivery at no extra charge. The paper was beautiful, very good quality, the recipient was thrilled and I've never had so many nice comments from everyone.

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just amazing

Just amazing! Will most definitely be a returning customer! After reading the information incorrectly in the website after placing an order, I thought I was going to have to cancel but after getting in contact with customer support, a very friendly gentleman (Henry) was able to rectify the issue for me going above and beyond with no hesitations and was able to process my order, making sure I would receive it on time! Customer service that goes above and beyond! Will most definitely be purchasing from here in the future! Thanks again Henry :)

6 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service Brillaint!

Henry has made my sale fantastic! He answered all my questions before purchase, which was a difficult question but with the answer he provided, made me purchase, I then couldn't remeber if my order was correct which he then kindly checked and it was just providing my order number! Very happy and fantastic customer support, also told me roughly when I should receive my product!

4 de noviembre de 2024
Opinión espontánea

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