Dynamite Clothing Opiniones 

I hate leaving reviews like this because I know they can impact a company, but my experience with Dynamite’s customer service was extremely disappointing.

I recently placed a $500+ apparel order from Dynamite and was genuinely excited to receive the items because I had purchased them specifically for an upcoming business event I was speaking at. Unfortunately, two days after receiving the tracking information, I noticed the package was no longer moving within the FedEx system.

To be clear, I understand that a package getting lost in transit is not necessarily Dynamite’s fault. What was incredibly frustrating, however, was how the situation was handled once I reached out for help.

In past situations like this with other companies, the retailer has contacted FedEx directly, opened a claim, and worked with the carrier to locate the package. With Dynamite, the support team essentially put all of that responsibility on me as the customer. I was told I needed to contact FedEx myself, figure out what was happening with the package, and then provide Dynamite with documentation confirming that FedEx considered the package lost before they would even file a claim.

I understand that a package may need to officially be deemed lost before a claim can be filed. What I don't understand is why the customer is expected to do all of the legwork between the retailer and the shipping company. Dynamite chose FedEx as its carrier, and I would expect the company to work directly with its shipping partner to resolve an issue like this.

What was even more disappointing was the lack of any effort to provide a solution while this was being sorted out. There was no offer to send replacement items, provide a promotion code so I could reorder, or even proactively discuss a refund. Instead, I was essentially left to figure it out myself while more than $500 of my money was tied up in an order I never received.

And now, FedEx has officially deemed the package lost, yet I have still not received a claim notification, an update, or any communication from Dynamite regarding next steps. So even after the package has been confirmed as lost, I am still left waiting and having to follow up myself.

I was especially disappointed because I had been looking forward to trying these pieces on and potentially becoming a repeat customer. After this experience, though, I don't even want to go through the process of trying to replace the order.

The lost package itself was unfortunate. The customer service experience afterward is what ultimately left me feeling that Dynamite simply wasn't willing to take ownership of helping resolve the situation.

It’s as if there were no employees!

Super accueil et service

Love the clothes! Easy to track the shipment. Great experience

The person who helped me

The service was very helpful. The store associates went out of their way to look for denim shorts that had already been put away for the season. They were also great in giving honest feedback as how clothes looked.

J'ai trouvé un super beau chandail. On m'a aidé en magasin quand je ne le trouvais pas. J'ai adoré la nouvelle collection. Je vais y retourner assurément.

Wasn't a lot of variety. Hated that there were no mirrors in the store besides the ones in the dressing rooms.

Amazing skirt! Love the look

I am not happy with my purchase as the price online is $28 but i bought at store for $40, I even told the cashier but no action.
Hopefully you can address this for me.
Thanks

Customer service was excellent. Store was well laid out and organised.

I ordered 4 items but I only received 1 piece!!!

Service à la clientèle laisse à désirer. Toujours la même situation, les employées sont plus préoccupées à échanger entres elles que d’offrir du service à la clientèle. Je me suis promenée dans le magasin au moins 20 mins avant d’avoir un bonjour de la part d’une des employées.

Dynamite never disappoints, love the whole experience from start to finish and the quality of the products is next to none.

The staff in your store in Barrie store are lovely and very helpful. I am just struggling to work out my sizes in your store there is a cardigan online I would like to purchase but it is a final sale so I need to be sure of the size I need. I am just sad that you won’t exchange if it is a final sale because it makes me hesitant to order.

The leather jacket has deteriorated significantly over time. The outer surface is showing extensive peeling, cracking, and discoloration, particularly around the seams and other areas of the jacket. The material appears to have lost its original finish and overall appearance, making the jacket look worn and of poor quality. Given the extent of the deterioration, the jacket does not appear to have maintained an acceptable level of durability or quality. Even though I never wears it on regular basis.
Very disappointing with dynamite.and i buys from dynamite like regularly.

The customer service associates were so friendly and helpful! They helped me find alternate options when my size wasn’t available in something I picked out. 10/10!

Magasin très invitant, employées très polies et professionnelles .