ITCA Association Opiniones 215

Respuesta de ITCA Association

29 abr 2026

Hi Sir, we’re sorry to hear about your experience and understand your concerns.

We’d like to clarify a few important points. The validity of the International Driving Permit is issued in accordance with the applicable UN Convention format (1949 or 1968), which may result in different validity periods depending on the selection and documentation provided at the time of application. Since you only paid for 5 years, we processed the IDP for 5 years.

Regarding the additional shipping charge — for certain remote or non-metro locations, courier partners like DHL may apply extra surcharges. Unfortunately, these charges are not always visible at the time of initial payment and are only confirmed once the shipment is processed and reaches the courier partner’s system. We communicate this transparently when it arises and only pass on the exact amount charged to us.

We understand how this may have felt unexpected, and we’re continuously working to make this communication clearer upfront to avoid any confusion in the future. Thank you!

Respuesta de ITCA Association

29 abr 2026

Hi Sir, we are sorry to know about your experience, could you please share your GRN so we can go through the case and help you with the best possible resolution?

Respuesta de ITCA Association

29 abr 2026

Hi Sir, we understand how frustrating it must have been to not receive a response on WhatsApp over the weekend and to miss the promised 15–30 minute processing window. You’re absolutely right to expect timely communication and delivery when opting for an expedited service.

There can occasionally be delays during high-volume periods or outside standard operating hours, but that should have been clearly communicated, and we regret that it wasn’t in your case. We also acknowledge that the document was shared after you had already cancelled your order, which added to the inconvenience.

As an update, your refund has already been processed from our end.

We truly appreciate your feedback and are working on improving our response times and weekend support to ensure this doesn’t happen again.

Respuesta de ITCA Association

6 mar 2026

Hi Sir, we’re sorry to hear that you feel this way. However, we would like to clarify that our organisation provides an International Driving Permit translation booklet and digital permit based on the valid driving license submitted by the applicant. The document is issued only after verification of the applicant’s details and supporting documents.

Our service is designed to help travelers carry a multi-language translation of their domestic driving license, which can assist when driving or renting a vehicle abroad. The format and contents of the booklet follow internationally recognized conventions used for IDP translations.

We understand that there can sometimes be confusion regarding the purpose of an International Driving Permit, and we always encourage customers to review the information provided on our website before applying.

If you have any specific concerns about your order or experience, please feel free to contact our support team directly at support@e-itca.org and we will be happy to assist you.

Respuesta de ITCA Association

Actualizada el 6 mar 2026

Hi Nicole,

Thank you for acknowledging that the refund was promptly initiated. We appreciate the opportunity to address your concerns and clarify a few important points for readers.

First, we would like to clarify that our website does not claim that we are a government authority or a legally designated issuer of International Driving Permits. In multiple places across our website — including our Terms & Conditions, FAQ section, and disclaimer pages — we clearly state that our service provides a translation and travel document service based on the domestic driving license submitted by the applicant.

Our website also explains that the document we provide is a multi-language translation booklet and digital permit intended to help travelers present their driving information in different languages when traveling abroad. At no point do we represent ourselves as a government body or claim to replace permits issued by official authorities in a customer’s home country.

Regarding the points you mentioned:

• Our website states that customers should always check local regulations and requirements in their destination country before driving.
• We also explain that official government-issued permits may be required in certain jurisdictions, depending on local laws and enforcement.
• The purpose of our document is to provide a convenient translation format for travelers, which many international visitors find helpful when communicating driving credentials across language barriers.

We understand that there can sometimes be confusion globally regarding the difference between government-issued permits and translation-based travel documents, which is why we provide detailed disclaimers and informational sections on our website for transparency.

We appreciate your feedback regarding clarity and will continue working to make this information even more visible to customers so they can make fully informed decisions before applying.

Thank you again for your feedback.

Respuesta de ITCA Association

Actualizada el 27 ene 2025

Hi Rohit, thanks for sharing the GRN. India has not signed the 1968 Vienna Convention on Road Traffic, which is one of the key agreements that governs the issuance and recognition of International Driving Permits (IDPs) in many countries. However, India is a signatory to the 1949 Geneva Convention on Road Traffic, which also allows for the issuance of IDPs.

1949 IDPs: India's IDPs are issued under the provisions of the 1949 Geneva Convention. These are recognized in countries that are party to the 1949 agreement but may not be valid in countries that exclusively follow the 1968 Vienna Convention.

1968 IDPs: Many countries that adhere strictly to the 1968 Vienna Convention may not accept IDPs issued under the 1949 agreement. Travelers from India might face challenges in these countries unless they obtain a local driving license or alternative documentation.

We are sorry for the experience you had, however, please note that we want to make sure that we are issuing documents that hold validity according to UN conventions.