ITCA Association Opiniones 

215
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have just received my 10 years driving license . I have wished that there are more than 5 stars to evaluate your services . Mr. Steve amazing corrected my application in almost no time , very pleasa... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

i have applied an urgent IDP during the working hours around 3pm but till now i did not receive IDP .i must travel today so i applied in urgent basis though i paid 20 EURO more .still not received... Ver más

Valorada con 1 estrellas sobre 5

The feedback provided by other 1 star raters has been my experience as well. The company will send several emails when you are contemplating going with them offering discounts. Once you sign up, there... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A friend had used this service during our last trip to Spain and I was pleasantly surprised how effortless the process was for him. Hence, I decided to give this a shot for our upcoming US trip and... Ver más

Información sobre la empresa

  1. Departamento de licencias

Información proporcionada por diversas fuentes externas

ITCA is authorized to issue the International Driver's License, also called International Driving Permit (IDP),. All nationals can apply now for the International Driver's License using any laptop or smartphone. Official price 26.99$, free & expres...


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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3,4

Todas las opiniones

(215)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Scam Alert

It is not valid, nor acceptable anywhere. Your IDP needs to be from the same country where the original license is issued.
I ordered my booklet, and the transport office informed me it was not valid at all.

21 de junio de 2023
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

We are always answering our contacts, we re ready to assist you to find out why, Please send us here your GRN reference number to find out your file and call you, we are not a scam, if a case happens will be for a reason, waiting for your reply

Valorada con 4 estrellas sobre 5

My experience

I made 2 applications 12 days ago and have recieved jumbled emails that make no sense to my requests or applications. I have since applied to another non governmental company and got my booklet and card back within 3 days. I also applied to get governmental one and it should arrive this week.
Don't waste your money or time on ITCA.

GRN200-5699-6475
GRN200-5699-6473

Edit: Today (with no notice from ITCA) I received both booklets from a UK address. I checked with my car rental provider and it is not valid nor acceptable.

Edit:
After a couple of coherent email exchanges today on 23 March I received in my bank account full refunds for both applications.

5 de marzo de 2024
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

So sorry for the inconvenience, we have read your review and we will work on the new update of the design of the IDP from the traffic department.
We are always refunding if the client claims a request based on the terms and conditions. we are working on it in a serious manner.
Our refund will be as a regular procedure based on our return policy for both applications
We are not a scam otherwise we don't respond or refund or even have a return policy

Valorada con 1 estrellas sobre 5

39 Euros for an IDP

39 Euros for an IDP? Just go to any UK Post office with your driving license and a photograph - it will be done right away and cost just £5.00. This is a rip off.

4 de marzo de 2024
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

Please allow us to contact you, we wish to make it up to you, appreciate if you put your contact here to rich you.

Valorada con 5 estrellas sobre 5

ID card…

I had a little issue on my ID card and try contact them the next day ( Sunday ) to see if they can help me with that. I talked to Steve about it and he got it taken care of real quick even they are closed on Sunday. Thank you very much Steve for your fast and reliable services.

28 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Website needs work. Support inconsistent

Application adds various add-on's by default. I was applying for 5 year permit. Attempted to deselect urgent service and other unnecessary services. While doing so the permit validity had changed to 1 year. Now trying to resolve it via Whatapp and telephone. Whatapp messages are answered sporadically. Unable to contact via the UK phone number and Turkish phone number. I was offered a 20% off discount code at the beginning. As the 1 year permit was somehow selected the full 20% discount wasn't applied on checkout. I've offered to pay the difference for 5 year permit if the calculation is done properly. No response from WhatsApp Support to this suggestion.

Had an email saying that soft copy option for the card has been selected when a card hasn't been ordered, so I need to remove the soft copy option or add the card option. I do not need the card (only need the permit). There is no suggestion on the email as to how to go about adding/removing services now. i.e. amending the order.

Update (18.01.2024)-John reverted to me via WhatApp yesterday (I did email Catrina/ICTA team to explain when I received their email saying permit and card will be shipped) to inform that the one-year IDP will be shipped (also to ask if I wanted the Card - I said no to this). I then asked about the 5 year. He contacted finance team and they worked out the additional payment. Once the paypal link was sent, I made the additional payment immediately. Now waiting for permit to arrive in post in 3-5 days. Will update this review once it's received. I'm increasing rating from 2 to 3 stars due to amicable resolution (with potential 4 stars once permit is received and everything is in order)

Update (02.02.2024) - Everything worked out fine. IDP received via special delivery with correct valid to date (5 year validity). Increasing rating to 4 stars as promised in my previous update.

15 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No customer service, demands for more money

Sign up with them, hand over your money and then they come back demanding more. Day after day no response until i lodge a complaint with paypal and still they refuse to cooperate.

7 de enero de 2024
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

This is Steve, I am the new operation manager and trying to clear the floor and serve you in a proper way better than before, so, could kindly let me know how could kindly assist you and make it up to you in order to change it to a happy client, with all my respect. I have seen the review which you complaint and you are 100% right, so appreciate if you let us know how to help you here
You have received your shipment as clear in the DHL tracking so, could you kindly remove the review which you have added it on the trustpilot website and again, we are ready to provide a perfect assistance to make you a happy client.

Valorada con 4 estrellas sobre 5

Not Good Support ..but ..waiting

The company not answer any comunication, my purchase code was GRN200-569-4016

After 3 days and claim in Payment gateway ..the company sent me the tracking code ...so I change the initial review ... hope that can i put the last star !

7 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply an amazing service

Simply an amazing service. After 2 hours I submitted my application I received an email with the soft copy of my drive license.

Thank you so much for the efficiency and professional assistance!

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick Processing & Issuance.

Quick Processing & Issuance.
Been a Travel Agent from Qatar recently issued 2 IDP from ITCA for my clients all received within the time frame.
The staff is very helpful.

26 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Truly Amazing

I got my Uncle's ITCA license approval in just an hour even on Sunday and confidently recommended, having such a great team. Thank you so much, Ms. Catrina and the rest of the team.

3 de diciembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Une solution de dépannage perfectible

Bonjour,
Suite à deux graves erreurs de la part d'ITCA sur le document IDP ( Validité erreur & Nationalité erreur ! )
Aprés beaucoup de temps de perdu et de nombreux échanges par mail, puis sur What's app pendant presque 1 mois, Mr John à enfin réglé le problème avec gentillesse et efficacité et je le remercie.
Néanmoins j'avais payé à ITCA
pour 5 années de validité , mais cette erreur n'a pas été résolue ( probablement du à un problème informatique d'ITCA en interne ? ou avec leur code promo non pris en compte par leur système lors de ma demande ? je ne comprends pas ? )
Donc à titre commercial Mr John m'a aimablement accordé 2 ans de validité pour compenser tous ces inconvénients.
Une amie ayant effectuée la même demande en même temps (car nous effectuerons le même voyage ) a reçu par mail le document IDP parfaitement rédigé, mais elle n'a jamais reçu son document Livret ni sa carte IDP par DHL comme prévu ...
Sa réclamation est toujours en cours de traitement ...
ITCA doit s'améliorer ! C'est surtout une solution payante de "dépannage" , car malheureusement actuellement en France il faut patienter pendant sept mois pour obtenir de l'administration française un permis international. Encore merci à Mr John pour son aide efficace.

8 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rapide et efficace

Alors qu'il faut 8 mois pour obtenir un permis sur ANTS, ITCA nous l'envoie en quelques jours !!

25 de septiembre de 2023
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

Mam please call us, there is miss understanding here, we have shipped it on the same day you have requested and done the extra payment of shipping the softcopy IDP. you have been received it by now.

Valorada con 3 estrellas sobre 5

After some discussion I got the corrected licence

The first attempt of getting the licence didn't work. There was a small mistake in the documents. After correcting it, I got the licence eventually.

1 de septiembre de 2023
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

Something wrong here, Please contact us to solve this issue, we keep sending you and contacting you to see where is the error but you don't respond to emails, please contact Mr Steve on operation WhatsApp in order to help you out,

Valorada con 5 estrellas sobre 5

I have just received my 10 years…

I have just received my 10 years driving license . I have wished that there are more than 5 stars to evaluate your services . Mr. Steve amazing corrected my application in almost no time , very pleasantly and very patiently . I am recommending ITCA for all my friends , and whoever reads my review confidently recommend ITCA , having such great team , with Mr. Steve as a wonderful example

3 de septiembre de 2023
Opinión espontánea
Logotipo de ITCA Association

Respuesta de ITCA Association

Sure Sir
This is our duty to do it professionally and have you happy.

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