Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver más

Valorada con 5 estrellas sobre 5

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver más

Valorada con 5 estrellas sobre 5

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver más

Valorada con 3 estrellas sobre 5

The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. también en la categoría
  3. Fontanero
  4. Tienda de baterías
  5. Tienda de iluminación
  6. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(668)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Good service

I ordered replacement tubes for my under cupboard lights. They arrived within a couple of days which was excellent service. My only criticism was the amount of postage I had to pay. It was greater than the cost of the tubes.

10 de marzo de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Don't order Fridays

I placed order on Friday afternoon and paid extra for next working day should have been Monday delivery. I received order 3.30pm Wednesday when I phoned on Monday to inquire about time of delivery i was told because I ordered on Friday afternoon was the reason it arrived late still took the money through

7 de marzo de 2016
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Mr Bernard

I can see from our system that you placed you order on Friday 26th February @ 16:06 after our office closed. I can then see that your order was shipped on Monday 29th and according to our tracking system signed for by yourself on Tuesday 01 Mar 2016 @ 15:59.
Are you sure you aren't getting us confused with someone else?

Kind Regards
e-tradecounter

Valorada con 5 estrellas sobre 5

Panel heater

I ordered a panel heater, it was delivered within a couple of days. Really happy with the service.

25 de febrero de 2016
Opinión espontánea
Valorada con 1 estrellas sobre 5

E TRADE POOR

Have used e trade counter many times before and on the hole was ok. But this time paid extra for next day delivery and they lost my items that would have not been so bad if the could tell me what was going on. Said they would ring us back and never did we end up ring them back to chase them.we where told if we had ordered more it wouldn't have been a problem.this time i find there service less then poor.I hope this does get back to the people that do care because the person that dealt with us didn't care.

22 de febrero de 2016
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

James
We are obviously disappointed that you felt you needed to leave us a negative review and we are sorry that on this occasion we didn't perform up to our normal high standards that you have become used to when ordering from us.
I have looked into the Customer Service log in relation to the order you placed with us and I can see that it was a courier issue that caused your order to become delayed, which I believe you were aware of.
We always aim to provide a first class service and thank you for your future custom.
Kind Regards
Customer Service.

Valorada con 5 estrellas sobre 5

Great service, enough said.

Ordering was easy and delivery was well within estimated time. Text received day before planned delivery offering" not at home options. Can't fault the service.

17 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

I was desperately requiring a part so called them up and they had the part with me the very next day. Cannot fault the service.

15 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Delivery

Products were received as arranged. Flexibility to alter delivery date was very helpful. Text updates on delivery schedule also helpful. Good all-round communication.

7 de febrero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good

Item arrived in the stated delivery time frame

28 de enero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Review

Fantastic service - will definitely recommend

25 de enero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

My order was delivered the day after my internet order. I don't think that a better service would be available.

22 de enero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer

Excellent prompt service. Parcel arrived well before due date.
Rapid response, very well packaged.
We would definitely trade with this company again in the future.

31 de diciembre de 2015
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más