Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver más

Valorada con 5 estrellas sobre 5

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver más

Valorada con 5 estrellas sobre 5

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver más

Valorada con 3 estrellas sobre 5

The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. también en la categoría
  3. Fontanero
  4. Tienda de baterías
  5. Tienda de iluminación
  6. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(668)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Never known such disinterested and "couldn't care less" attitude when trying to place an order

Having ordered the goods on the telephone and not only paying for them but also paying just under £10 to get 1 to 2 days delivery, we again telephoned after 2 days only to be informed that e-trade counter could not actually get our goods for us and they could not promise "to get the goods in the foreseeable future".
To date I am still trying to get our payment back.
I have never known such unprofessional, rude attitudes from a trading company.
Never again and I will be at every opportunity be telling friends and colleagues of my dreadful treatment by e-trade counter.

1 de junio de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Light bulb in link light did not work

I ordered a link light which already had a light bulb fitted. It did not work when I plugged it in. I tested it against my existing link light, and realised the bulb did not work and I had to purchase a replacement bulb.

16 de mayo de 2016
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Anya

We have no record of you contacting us regarding this fault with the product, did you not consider giving us a call so that we may send you out a replacement?

Regards
e-tradecounter

Valorada con 3 estrellas sobre 5

A little disappointing

I ordered some Immersion Tank elements on Sunday, and expected them to arrive Wednesday, Thursday at the latest as we needed them to be fitted for the weekend. They arrived late on Friday afternoon, leaving us not enough time to drain the tanks and fit the elements. Luckily our customers were very understanding - having limited hot water. Also, the elements were just in a box, rattling around, and appear undamaged, but a bit of packing would help to protect them in transit. I would definitely use e-tradecounter again, but allow a bit more time for delivery.

20 de abril de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

Expensive Delivery, poor packaging

The goods arrived next day & the product functioned as expected.

But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arrived damaged.

Delivery cost is also high (£12.50 for one small item) compared to other online retailers, so I would probably not use your store again, unless I couldn't find the product elsewhere.

19 de abril de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Easily found what u was looking for ordered and was recieved in perfect condition before eastimated time, a pleasure to do businesses with and will be looking to order from them again when I require more stock.

17 de abril de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

Correct Product but High Carriage Charge

I was pleased to find the item I needed but somewhat horrified by the high packing and delivery charge. The item was £15.26 but delivery was £10.42, both plus VAT.
These were plastic mounting brackets, not the heaviest items in the world !
It's not that I wanted next day or anything special, this was a 2 -3 day service.
This supplier needs to negotiate better rates with their carriers or switch carriers altogether.

3 de abril de 2016
Opinión espontánea
Valorada con 1 estrellas sobre 5

poor cooperation by staff

VERY POOR SERVICE OVERALL.
PAID FOR NEXT DAY DELIVERY NEVER RECIVED ITEMS TILOL 6 DAYS LATER AND ONLY UNTIL I CALLED THEM TO CHASE UP.
NEVER CALLED OR E-MAILED,WHEN ONE PART NOT IN STOCK,NEVER EMAIL OR UPDATE ON TRACKING NUMBER..
REFUSE TO REFUND POSTAGE AS ITEM WAS POSTED LATE...
VERY POOR CUSTOMER SERVICE...

20 de marzo de 2016
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Mr Leung

This is not the case. Our records state that you were telephoned and communicated with via email to explain the situation and that we agreed to refund the premium for next working day delivery. I can also see that from the system that you were emailed the tracking details.

Regards
e-tradecounter.

Valorada con 5 estrellas sobre 5

Quick service

V pleased with the speed at which my order was processed. Website v helpful as product was clearly described.

14 de marzo de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick delivery, items as described, easy to communicate with.

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of queries and was able to get through straight away to someone who was courteous and knowledgeable. Would use again.

11 de marzo de 2016
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más