Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver más
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Consulta las opiniones de los clientes
Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver más
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver más
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver más
Información sobre la empresa
- Servicio técnico de calefacción y calderas
- también en la categoría
- Fontanero
- Tienda de baterías
- Tienda de iluminación
- Tienda de suministros de cocina
Información proporcionada por diversas fuentes externas
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Información de contacto
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service
Very happy with service and items arrived the next day
Never known such disinterested and "couldn't care less" attitude when trying to place an order
Having ordered the goods on the telephone and not only paying for them but also paying just under £10 to get 1 to 2 days delivery, we again telephoned after 2 days only to be informed that e-trade counter could not actually get our goods for us and they could not promise "to get the goods in the foreseeable future".
To date I am still trying to get our payment back.
I have never known such unprofessional, rude attitudes from a trading company.
Never again and I will be at every opportunity be telling friends and colleagues of my dreadful treatment by e-trade counter.
Light bulb in link light did not work
I ordered a link light which already had a light bulb fitted. It did not work when I plugged it in. I tested it against my existing link light, and realised the bulb did not work and I had to purchase a replacement bulb.

Respuesta de e-tradecounter
Goods delivered on time and well packed (and good price too!)
Many thanks for the service - I'd definitely use you again.
very good product
Arrived on time ,and I am very pleased with the product.
A little disappointing
I ordered some Immersion Tank elements on Sunday, and expected them to arrive Wednesday, Thursday at the latest as we needed them to be fitted for the weekend. They arrived late on Friday afternoon, leaving us not enough time to drain the tanks and fit the elements. Luckily our customers were very understanding - having limited hot water. Also, the elements were just in a box, rattling around, and appear undamaged, but a bit of packing would help to protect them in transit. I would definitely use e-tradecounter again, but allow a bit more time for delivery.
Expensive Delivery, poor packaging
The goods arrived next day & the product functioned as expected.
But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arrived damaged.
Delivery cost is also high (£12.50 for one small item) compared to other online retailers, so I would probably not use your store again, unless I couldn't find the product elsewhere.
Amazing
Easily found what u was looking for ordered and was recieved in perfect condition before eastimated time, a pleasure to do businesses with and will be looking to order from them again when I require more stock.
Great but delivery only kerbside
Wasn't made clear that goods would only be delivered to kerbside which caused me some problems.
excellent customer service
really helpful in helping us find a solution to a problem, Thanks to Adam for going the extra mile !!
Correct Product but High Carriage Charge
I was pleased to find the item I needed but somewhat horrified by the high packing and delivery charge. The item was £15.26 but delivery was £10.42, both plus VAT.
These were plastic mounting brackets, not the heaviest items in the world !
It's not that I wanted next day or anything special, this was a 2 -3 day service.
This supplier needs to negotiate better rates with their carriers or switch carriers altogether.
Good website and efficient service
Found the items i wanted quickly and they arrived when promised
good service and good prices with an ok delivery time
my only slight gripe would be the delivery could be quicker as 3 days is pretty slow
NOBO PANEL HEATER DELIVERY
E tradecounter service was Good. Quality of Heater was not as good. A plastic trap missing from back of Heater.
poor cooperation by staff
VERY POOR SERVICE OVERALL.
PAID FOR NEXT DAY DELIVERY NEVER RECIVED ITEMS TILOL 6 DAYS LATER AND ONLY UNTIL I CALLED THEM TO CHASE UP.
NEVER CALLED OR E-MAILED,WHEN ONE PART NOT IN STOCK,NEVER EMAIL OR UPDATE ON TRACKING NUMBER..
REFUSE TO REFUND POSTAGE AS ITEM WAS POSTED LATE...
VERY POOR CUSTOMER SERVICE...

Respuesta de e-tradecounter
Quick service
V pleased with the speed at which my order was processed. Website v helpful as product was clearly described.
Goods Received
Items arrived in a timely fashion, was notified by the courier.
Quick delivery, items as described, easy to communicate with.
Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of queries and was able to get through straight away to someone who was courteous and knowledgeable. Would use again.
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