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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver más

Valorada con 5 estrellas sobre 5

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver más

Valorada con 5 estrellas sobre 5

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver más

Valorada con 3 estrellas sobre 5

The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. también en la categoría
  3. Fontanero
  4. Tienda de baterías
  5. Tienda de iluminación
  6. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,3

Todas las opiniones

(668)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great Service

Very flexible regarding collection when ordering on the phone. More importantly when I had arranged to collect from the Harlow depot, they very kindly accommodated me arriving after 5.30pm due to an M25 closure making me late - thank you very much. Well recommended!

12 de marzo de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Excellent Service

Good price and delivered on time. Did come in 2 different deliveries, which I wasn't prepared for and meant more time staying in. UPS are not as good as Interlink in letting you know when in the day the delivery will be made.

2 de marzo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

Fast and efficient. Customer service person very knowledgeable and helpful on the phone.

27 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

The item we ordered arrived quickly and we were happy with the sale. We received regular updates to what was happening with our order and the courier gave us texts to tell us between which hours the product would be delivered on what day and by whom. Overall, we have had a good experience in dealing with this company and would not hesitate in using them again.

15 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Panel heaters

I ordered the heaters on a Wednesday and they were delivered on the Friday. I had to ask some technical advice about the heaters and the member of staff I talked too was helpful and friendly. I haven't had the heaters installed yet but they look spot on and were cheaper than most places I looked at. Can't fault E-trader for the service, I will use them again.

12 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and swift service

Really couldn't ask for more. The item is exactly as described and the delivery was very quick. Very useful guidance on the website to assist with the selection of the right product.

9 de febrero de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

never again!

Terrible service and delivery!

2 de febrero de 2015
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Mr Bartos

Thank you for your review regarding your order placed on 5th December... I can see that we shipped the order within the agreed time-scales but I can only apologise that UPS decided to destroy your parcel whilst in transit to yourself. Unfortunately whilst we make every effort to ensure that your order arrives to you in perfect condition we can not always account for the problems that can arise whilst in transit.

Kind Regards
Adam Simmons

Valorada con 5 estrellas sobre 5

Excellent service

I ordered a Nobo radiator on Monday it arrived Tuesday by midday.
The price was competitive and it was in stock.
I needed it in a hurry as I was taking it to my Son's house. So the fast delivery was very welcome.

2 de febrero de 2015
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Mr Stone

Thank you for the review, we're so pleased that we were able to help.

Kind Regards
Sara

Valorada con 2 estrellas sobre 5

Not impressed

I did not get an acknowledgement of my order or any advice that it was out for delivery. Subsequently I was out the next day when they tried to deliver and I therefore wasted my money paying extra for next day delivery. When I phoned to complain I was told that tis otfen happened with the computer system.
Despite this experianced I placed another order last Thursday afternoon and paid extra for next day delivery. Today Monday 10am I am still waiting for delivery.

2 de febrero de 2015
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Mr Curson

Thank you for your review.

I have looked into the issue with your order and the email appears to be correct as you have received the TrustPilot notifications, may I ask that you check your SPAM folder and add our domain 'e-tradecounter.co.uk' to your safe senders list.

With regards to your past orders I can see that you placed the first at 14:11 on 23/01/15 and the second at 16:22 on 29/01/15 both on a 'Next Working Day' service. As per our websites T&C's the cut-off for next working day is 12 o'clock as our couriers arrive between 3:30 and 4:00pm so your orders will have been sent the next working day.

With regards to your most recent delivery I have re-sent the tracking details to the registered email address. I also note from the courier system that the package was signed for by a J Curson at 10:36 today. If this isn't the case then please do let us know so that we can progress this for you.

Kind Regards
Adam Simmons

Valorada con 5 estrellas sobre 5

Nobo Wall Mounted Heaters

Excellent customer service, I was informed that my original order for 1000watt model was not currently in stock, I was offered an alternative 750watt model, which was despatched that day and delivered the next day. Very pleased with the unit, so easy to install.

29 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast Turnaround of Order

Called to confirm a water heater was in stock during the afternoon. Very helpful call handler who knew exactly what the product was and after checking it was in stock took my order.

Delivery was made as agreed and all very easy. As a rural, trade buyer I would def use them again. Much easier than driving 60 miles there and back to local electrical factors...........

29 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

trustworthy company

The bulbs were well packaged and reached me in one piece - unlike others I had ordered from other firms. Definitely 5 stars.

23 de septiembre de 2014
Opinión espontánea
Valorada con 2 estrellas sobre 5

very poor

Ordered a ceiling light fitting, chased order after a month only to be sent email stating the order had been voided, received another email stating goods are no longer avaliable.... Very poor service

17 de septiembre de 2014
Opinión espontánea

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