Easipay Carpets Ltd Opiniones 

3910
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don't like leaving bad reviews, but this was a poor experience. The first person who came out for a quote was very nice, and it seemed an easy process. Unfortunately there was misinformation about t... Ver más

Valorada con 5 estrellas sobre 5

Love the grey laminate flooring we had put down by you in lounge hall and bedroom . Excellent healthier and faster to clean than the carpet that was down when we moved in .especially with having two... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Ver más

Valorada con 5 estrellas sobre 5

Had laminate and vinyl fitted today by 3 lads from Leeds. Did an amazing job, very professional, quick and tidy. Very impressed, will be returning. Thankyou

Información sobre la empresa

  1. Tienda de pisos
  2. también en la categoría
  3. Proveedor de suelos de madera y laminados
  4. Tienda de alfombras

Escrito por la empresa

We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(3910)

589 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Vinyl flooring

Love my vinyl flooring in the kitchen and downstairs toilet. You made it affordable for me to have new flooring. Thanks to Easipay Carpets. I.ll definitely be back for more flooring when I need it. Thank you.

28 de agosto de 2026
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Respuesta de Easipay Carpets Ltd

Thank you, Suzanne. We’re so pleased you love your new vinyl flooring in the kitchen and downstairs toilet, and that the payment options helped make it affordable for you. It’s wonderful to hear you’d come back to us again, and we’d be very happy to help with your next room.

Valorada con 5 estrellas sobre 5

The company has great selection of…

The company has great selection of flooring at a great price option to pay monthly or fortnightly is a massive help too! Fitters are respectful and professional I would definitely recommend

27 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you, Caitlin. We’re so pleased you enjoyed the flooring choice and found the flexible payment options helpful. It’s wonderful to hear the fitters were respectful and professional too. Thank you for recommending us!

Valorada con 5 estrellas sobre 5

I was very reluctant at first

I was very reluctant at first, but made the phone call. I didnt need to be. From the first meeting to the final product, which are super quality, was an absolute joy. So easy and super friendly staff. Definitely recommend.

27 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you so much for giving us a chance! We’re delighted that any initial worries disappeared once you met the team and saw the finished flooring. It’s lovely to hear the whole experience felt easy, friendly and enjoyable.

Valorada con 5 estrellas sobre 5

Wow what is their to say exceptional…

Wow what is their to say exceptional customer service Can’t do enough for u from First contact too fitters Don’t walk Run too your phone Will be recommending to family and friends

26 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you so much, Samantha. What a fantastic review! We’re thrilled the customer service stood out from the very first contact right through to fitting. Thank you for recommending us so enthusiastically to your family and friends.

Valorada con 5 estrellas sobre 5

Excellent work

Excellent work

25 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you, Georgia. We’re really pleased you were happy with the work completed. We appreciate your lovely five-star review.

Valorada con 5 estrellas sobre 5

Easy peasy ..

Easy peasy ... no hassle ..easily applied ... fitters where great guys as well 👏

18 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you, Rachel. “Easy peasy” is exactly how we want the process to feel! We’re delighted everything was hassle-free and that the fitting team were great too. 👏

Valorada con 5 estrellas sobre 5

Really friendly

Really friendly, no pressure to buy, great price and fitted perfect

24 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Thank you so much, Sophie. We’re really pleased you felt comfortable and under no pressure during the process. It’s lovely to hear you were happy with the price and that your flooring was fitted perfectly.

Valorada con 1 estrellas sobre 5

I was not happy with the fitters they…

I was not happy with the fitters they took the piss scratched all my living room door and also took the paint of my walls ..... I think that was piss take so really I ain't happy I will not have those again.. I am very sorry for what they have done to me .....

24 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Hi Wendy,

We’re sorry to hear that you were unhappy with your fitting experience and that you feel damage was caused to your door and walls.

We take reports of damage very seriously and would like the opportunity to look into this for you. We have been unable to identify any details regarding the reported damage from the information available to us, so please contact our Customer Services team with your order details and any photographs you may have, so we can investigate this further.

We’re keen to understand what happened and see if we can help resolve your concerns.

Kind regards,
Customer Services

Valorada con 1 estrellas sobre 5

Their reply to my review is also a joke no with the £155 fitting fee and £80 deposit it’s borderline £800 don’t try to make me look stupid when it you and your staff who quiet clearly are

We’ve had floors about 2 years ago and had no problems but this time has been an actual nightmare we had to wait 2 weeks for initial appointment even though being returning customers we was told we just have to pay the deposit then we can book an appointment but when we rang they told us something else! Then we got booked in the guy ignored us all day didn’t let us know a rough time so my partner had to rush home from work as I was recovering from a surgery at my grans house, the guy came hungover after the World Cup which is fine aslong as you do your best and my floor looks good which was not the case the floor was the worst I’ve ever seen done professionally bumps everywhere missing gaps where the stairs are visible not all the way to the edges so there’s gaps at the side of all the stairs on both sides, white glue all over my black carpet so we rang up to get it amended was told we had to wait 2 weeks for someone else to come out bare in mind we thought it was to be sorted and refitted it was just an inspector who didn’t even need us to tell him what was wrong it was quiet obvious and said it was a mess and they’re going to have to speak to the fitting company as it’s unacceptable to then be told they’re sending the the same guy out who clearly can’t do his job and has already messed my floor up once and we will have to wait another 2 weeks until he’s in the area for the pleasure: so we did that informed them we can’t take anymore time off work and because it’s done wrong can they work with us and give us a rough time or a morning or afternoon appointment so we can work around work which they agreed and then let us down when it came to the day and be told they don’t do that even though it was a good will gesture for everything we’ve had to deal with when this process is meant to be a simple easy process! The floor was that bad they even offered it us at a hugely discounted price which is ridiculous because I’d still have to pay for the floor to be redone so in that case it should be free because I wouldn’t be keeping it! so anyway we waited for that day the office never contacted us with a time like we asked so the guy messaged saying he will be here the time I had to set off for work so we told him this and his reply was that’s the only time we can do so we said ok I then waited until half 2 making me an hour late for work in the for the guy to never show up now 2 weeks after that our other new appointment was set up and now the guys apparently had a car crash on the motorway and it won’t be until bank holidays Monday so in total we’ve paid a quarter of the floor off before it’s even been laid on the floor would’ve been easier and cheaper at this point to just pay it out right honestly don’t waste your money the flooring is ok but the fitter is not gaurenteed and the floor is double the price it would be to just pay out right save yourself the money and the stress of having not floor for months on end I have pictures and proof of the flooring from the day it was fitted but for some reason Trustpilot won’t let me post a picture I think everyone would be shocked if they seen what they expect us to pay £800 for

They came to rectify it again yesterday the 2nd of September and didn’t send the guy with enough materials so we’ve requested a full refund as I’ve taken some legal advice and now know what they’re doing is illegal as a month after isn’t in a timely manor and is a inconvenience I will be requesting a full refund and if my payment is only £580 when we’ve already paid just under £400 upto now you can confirm we only have £180 left to pay? Or are you sure your staff aren’t stupid and aren’t taking the deposit and £155 fitting fee into consideration?

25 de agosto de 2026
Opinión espontánea
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Respuesta de Easipay Carpets Ltd

Hi Deana,

We’re sorry to hear how disappointed you have been with your experience, and we appreciate that the issues you have raised have caused frustration.

We are aware of the remedial issues with the flooring and, importantly, we are booked in to attend tomorrow to address these concerns. We hope this visit will allow us to put the issues right and get the flooring to the standard you expected.

We would also like to clarify that the reason the same fitter has been arranged to return is because the fitting was originally paid for and signed off at the time of installation. As part of our normal process, customers are asked to check the completed work and confirm they are happy with it before the fitter leaves. However, having subsequently been made aware of the concerns, we are arranging for the fitter to return and rectify the remedial issues.

We also want to clarify that the total order value was £580, rather than the £800 stated in the review.

We understand that there have been delays and frustration throughout this process, and we are sorry that your experience has not matched the service you received from us previously.

We hope that tomorrow's visit will resolve the outstanding issues and leave you happy with the finished flooring.

Kind regards,
Customer Services

Valorada con 2 estrellas sobre 5

I’m abit confused as it being from £10 weekly

I’m abit confused as it was only from £10 a week when I looked into having Lino so I booked a appointment a man come to my home I ended up paying £70 up front which does not come off your first bill at all like it says that it does, then 3 days later I paid another £70 as it landed on my payment date so that’s £140 before we’ve even started then I had to pay £100 to the fitters so that’s £240 I’ve paid not like £40 up front and it comes out off your first months bill. really I could have used that £240 and just paid for one out right as my living room and all way is tiny so wouldn’t have cost be much. I thought the whole point off paying £10 weekly is for those who can’t afford to buy carpets but it turns out to be a lot dearer then that and no monies come off your first bill. I didn’t get no choice at all to just pay £10 a week. I just think it’s false advertising the “salesman” gets into your home turn on the gift off the gab and talk you into believing you’ve got a great deal but when you think about it afterwards you realise it would have been cheaper to by my own. The Lino should really have cost £250 I’ve paid over the odds at £700 plus £100 to the fitter this needs to be advertised properly too as its hidden I had to dig deep into stuff to see the fitters had to be paid. I just thought it’s a rip off. And off course the sales person is going to pressure us into buying and paying out more money as it’s a good sale for them. I definitely wouldn’t use again

24 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Both sets of people that came to do my…

Both sets of people that came to do my vinyl and my laminate was polite and friendly & very quick at doing them, would definitely recommend, company was patient with me since I had to cancel a few times due to circumstances out of my control. Big thank you to those four people that came out!

24 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Thank you so much, Soph. We’re delighted both fitting teams were polite, friendly and quick, and especially pleased we could work around the changes you needed to make along the way. Thank you for your patience and your lovely recommendation.

Valorada con 5 estrellas sobre 5

I am very happy to have come across…

I am very happy to have come across easipay carpets. I moved properties due to my flatmate/Brother committing suicide and they have been a big help due to struggling times with myself starting fresh. The staff are very polite over the phone and in person and i would highly recommend easipay carpets the good services do not stop there, the people they use for fitting flooring are proffesional, polite and helpful. Would i go any where else No ive just ordered new flooring for hallway and really looking forqard to having it fitted. Overall if i had not come across easipay carpets when i did i would not have been able to get flooring at the time i did and i can not thank all the staff enough as i go through difficult times on grieving and sorting a new home out. Quality of flooring is excellent and payment method is so simple to set up i screen zhot payments and mark them off every month.

24 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Thank you so much for another incredibly kind review, Adrian. We’re really glad we’ve been able to make things a little easier during such a difficult chapter and help you settle into your new home. Your words about our staff and fitting teams mean a great deal to us, and we hope you love your new hallway flooring just as much.

Valorada con 1 estrellas sobre 5

Told me they was coming between 10-11am…

Told me they was coming between 10-11am messaged me at 10:17 and cancelled due to van breaking last night after all furniture moved and carpet ripped up now can’t give me an exact date for it to be done could be tomorrow could be end of the week so currently can’t move in 1 bed flat no flooring and I am on my own due to give birth in 2 weeks I have also been told I can’t get a refund for the money I have paid on time every week for the last 6-7 weeks so my only option is to wait with no bed no sofa and barely any access to my kitchen. Honestly shocked the way they are able to do this to people

24 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

We’re very sorry to read about the experience described in this review and appreciate how frustrating it must have been to have your installation cancelled after the room had been prepared.

Unfortunately, we have been unable to identify the customer or the order from the information provided in this review. We have therefore requested further details so that we can locate the account and properly investigate what happened, including the circumstances surrounding the cancelled fitting and the options that were discussed regarding the payments made.

We understand that having furniture moved and existing flooring removed in preparation for an installation can cause significant inconvenience when an appointment is subsequently unable to go ahead. We take this type of feedback seriously and would like the opportunity to establish exactly what happened and see what can be done to assist.

In relation to refunds, these are considered based on the individual agreement, the stage of the order and the circumstances of the installation, so we would need to identify the account before commenting on this particular case.

We would encourage the reviewer to respond to our request for information through Trustpilot with their order details. Once we are able to identify the account, we will be happy to investigate this fully and work towards an appropriate resolution.

Valorada con 5 estrellas sobre 5

Quick no mistakes

19 de agosto de 2026
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Respuesta de Easipay Carpets Ltd

Thank you, Joanne. Quick and right first time — we’re very happy to hear it! Thank you for your five-star review.

Valorada con 5 estrellas sobre 5

Very friendly and polite

Very friendly and polite. Once my first payment went through my fit was arranged 💯 recommend the fitter's were very polite and helpful

11 de agosto de 2026
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Thank you so much, Debbi. We’re really pleased everything moved quickly once your first payment was made and that the fitters were polite and helpful. Your 100% recommendation means a lot to us.

Valorada con 5 estrellas sobre 5

Lovely carpet..carpet fitter done…

Lovely carpet..carpet fitter done brilliant job

19 de agosto de 2026
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Thank you, Karen. We’re delighted you love your new carpet and that the fitter did such a brilliant job. We really appreciate your kind feedback.

Valorada con 1 estrellas sobre 5

Utterly abysmal

Utterly abysmal. I didn't have fitting straight away, due to health issues within the home. My account was paid in full before I booked fitting. First their fitter arrived with carpet spray adhesive for fitting a lino floor onto concrete. They rushed the job were completed in 40 minutes, & managed to completely massacre the job. I could of trimmed it & done it better myself. Horrendous job many areas of damage hidden by them. He did not get paid & easipay admitted fault & promised to replace the whole lot. Having lost all faith in their 'qualified' fitters, I asked for delivery so I can get a fitter myself that will do it properly. 1st delivery, cancelled by easipay the day of. 2nd time emptying the room & had to cancel my fitter. 2nd delivery fitter tried charging for delivery even though that wasn't the case. Now have to await manager call as no one sees willing to refund my money.
Update 'goodwill' payment eventually accepted as I had truly had enough & no longer wanted anything other than my money back

21 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

We’re very sorry to read that you feel this way about your experience.

We have attempted to obtain further details from you so that we can properly investigate the concerns raised in your review, however, unfortunately, we have not received the information requested. Without the relevant booking or order details, we are unable to identify the specific circumstances described or review what happened in full.

We take feedback of this nature extremely seriously, particularly where concerns have been raised regarding fitting and delivery. We would very much like the opportunity to investigate the matter thoroughly and ensure that any appropriate action is taken.

If you could please provide your order details via Trustpilot’s information request, or contact our customer service team directly with your details, we will be happy to look into this further.

We’re pleased that a goodwill payment was ultimately accepted, but we are disappointed that your overall experience did not meet the standards we aim to provide.

Valorada con 5 estrellas sobre 5

Done nearly all of my house now high…

Done nearly all of my house now high quality carpets polite and friendly service and convenient monthly payment! Wouldn’t go with anyone else now!

11 de agosto de 2026
Opinión espontánea
Logotipo de Easipay Carpets Ltd

Respuesta de Easipay Carpets Ltd

Thank you so much, Sophia. It means the world to hear we’ve now helped with nearly your whole house! We’re delighted you continue to love the quality, friendly service and convenient monthly payments. Thank you for sticking with us.

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