Easy Spirits Opiniones 

It seems to me that this is an impostor company because they are not serious, it is disrespectful to us customers, they announce sales at special prices, with shipping from 5 to 7 days, after receiving the payment more than 15 days pass. They don't send the orders, they use our money to later cancel and give you a refund, supposedly for not having the shoes, but another sale comes out with the same shoes at higher prices. Easy Spirit is not an independent company or store, so they made me believe they sell third-party shoes that are not original. I made several purchases from two special sales that they had, each order was for 2 pairs of shoes, more than 15 days passed and they only sent me a pair of boots that I bought from the last order and in the other orders they canceled 1 pair of each purchase, They gave me a refund but that's not the deal. When 10 days passed and my orders did not arrive and there was no tracking number because they had not even prepared the orders, I contacted them by email, customer support is not professional at all, their response was not according to my question. If I had seen these comments before buying, I would never have bought from them, but this is the first and last time I buy from this company. It is not reliable.

I am astonished at how inefficient this company is. I placed an order for some boots and shoes when they were on sale. I got a notice that two of the items would be refunded. I assumed I wasn't getting those items because they were out of stock. I went back on the website and saw that the prices were much higher than when I placed my order but one of the items was in stock. A few days later, the same boots went on sale again, for the same price I originally ordered. So that doesnt make sense. On one of the other shoes I ordered, the priced dropped to 50% off and the original order hadn't shipped. So I called to see if I could get the cheaper price. I can get the cheaper price, but I have to call once the order is in transit to get the price match. That doesn't make sense either. However, the representatives were very polite and helpful, so I have no complaints about that. I think they need to have a serious look at their processes.

I am a very satisfied customer. I read so many negative reviews after placing my order and was skeptical. But, I received exactly what I ordered. Shoes that fit perfect and are made well. My order came in exactly 7 days and I was emailed when they arrived. Ty Easy Spirit. My faith has been restored.

this is my first time ordering from this company and i have to say i'm not even slightly impressed. i ordered two pairs of shoes. the first pair came in and i was mostly happy - it was true to size, pretty comfy (needed a little bit breaking in but not too terrible). fast forward a few weeks and they are falling apart. the bottom of the shoe is falling off and then eventually the whole sole came off. keep in mind, i wear these at my desk job, so i'm sitting most of the time. even with so little use, they fell to pieces.

in that time i had received the second pair, which i had pre-ordered. i try them on - basically the same shoe, same size (at least that's how they were marked), but it was way too small. i will admit i took a little bit to contact support about returning them, but even though they had remained in the box, completely untouched, they refused to take the shoes back. 21 days is not nearly enough time. not to mention, they took forever to respond to my email, and the response i did get was a single sentence with a typo. nice to know y'all don't even care enough to spend 10 seconds proofreading your emails.

overall a poor experience. and for the price i paid, i expected a much higher quality shoe. 0/10 would not recommend.

Why didn't I research this company first? I ordered 2 pair and they ghosted me. There was no way to cancel the order or even check the status. The receipt said to wait for the email when they are shipped. I am afraid when and if I receive them they will be shoddy as others have stated. Easy Spirit is rated D- with the BBB.

Horrible product. First day wearing new shoes, fake leather started to peel off the top of shoes. Cheap. No point in getting a refund they only offer store credit and I will never purchase this brand again.

SCAM!!! Was sent damaged product. Wasted 30+ minutes on the phone with customer service rep who promised full refund to my card. Paid $36.40. Was refunded $18.55 via a gift card. NEVER DO BUSINESS WITH THIS COMPANY. THEY WILL STEAL YOUR MONEY!!!

I had previously had two pairs of Riptide mules very comfortable with soft soles. Recently purchased 2 new pairs of same shoes which have a very hard uncomfortable hard soles. Very disappointed in the comfort compared to older ones. What has happened to this company?

Bad quality! First time I wore the wedge sandal they broke! After one hour!! Didn’t even wear them outside. Called customer service & they were not helpful at all. Will not be buying from Easy Spirit again.

Disappointed in recent quality and sizing. They have become very inconsistent in the sizing and quality has gone down. Making it really hard to order online especially if you pick a pair without free returns.

I am extremely disappointed with my recent order. I am a long time customer, and Easy Spirit shoes in the past have been true to size, comfortable and great quality. This last order was not. The Gabbie flats have a hard leather upper sole, and on one shoe only a soft leather part over the toe area. The inner part of the toe area has an unforgiving, hard cardboard like leather support that painfully pinches the toes. I don't know where I'm going to get my next pair of shoes.

Bought a pair if their spa slippers at a retail store. Within a month they literally fell apart. Half of the stitching came apart. I called easy spirit for a replacement since it is their product and she said I had to take them back to where I bought them. we have moved since I bought them and that isn't possible. She said they don't deal with third party sales. Excuse me it is still your product!!! Never buying easy spirit products again.

Worst experience ever after Tracey customer service rep hunged up on me. After purchasing 2 pairs of shoes black mesh size 5 and a size 8 realized that the size 8 I have purchased for my neighbor Lily 89yoa
were a bit big and she has problems walking she needed a 7.5 and the 5 were defective. After speaking with a supervisor I said I would like the prepaid label be sent to my home because I don't have a printer. It took forever to received. Finally,Yay I received put in a box the 2 pairs of shoes size 5 (defective one) and size 8 to switch for a 7.5. I took it to the Miami Shores Postal office postman couldn't give me a receipt so I took a picture of him scanning the box.
The following day I get an email of a refund for the size8 only. What happened to the size 5 they took my money. This is shaddy and I will get in touch with customer protection. They are rude, extremely terrible customer service. I will never order from this company again. Spread the Word. They should NOT be in Business.

Ordered a pair of Easy Spirit clogs. I ordered a size 8 and needed an 8 1/2. I did not see anywhere on my email that I could return them for a different size. Finally called them today and was told that I couldn't have a refund after 21 days. I told them I didn't want a refund, that I just wanted a half-size bigger. I was told that the same applied to returns. So, I'm stuck with a pair of shoes that are too small--Easy Spirit's website said that sizes run true to size. No they don't, they run small. Anyway, I will NEVER buy another pair of shoes from Easy Spirit. It's my own fault that I didn't follow up sooner than I did, but I still would never buy another pair of Easy Spirit shoes.

Only one CSR and not a good one. Can't understand customer's perspective and uses policies to exert power.

I was cheated!!! I ordered six pairs of shoes and they only sent five. After multiple phone calls texts letters and emails they still refuse to refund me for the pair shoes they did not send. Their paperwork shows they sent six even though the box only contained five. In addition the shoe sizes are not consistent like they were in the store. NEVER again will I buy from them. Too bad they used to have good shoes.

worst customer service ever for online shoe order trying to return shoes that did not fit. will not buy again online, buyer be ware!

I ordered two pairs of shoes and after putting one on, I realized that the quality was not what I expected. I didn't even put on the 2nd shoe or the other pair. I returned the shoes per instructions. Three weeks later I have not received a refund. When I contacted customer service, they told me that the tracking information showed the shipment in transit. However, the tracking information indicated that a USPS agent handed the package to the merchant more than a week earlier. I still do not have a refund. Beware--do not order online. In fact, don't order Easy Spirit shoes.

I have been a customer of ES for many years. I purchase 2 Pair of sneaker type shoes. One I wore during the winter and one in the box. In the warm weather The shoes turned my socks and feet black!!! Incredibly bad customer service! The worst never came back to the phone

I tried to purchase a pair of shoes from this company recently, my first experience with the online company. I did not realize that I couldn't use the initial discount coupon (worth $3.71 or something) because the shoes were already half-off. Although this would eventually cancel my order, the website allowed me to use the discount and the 50% off together, and accepted my payment. I happily waited for my shoes, and waited, and waited. I found the amount of the shoe purchase refunded to my bank account a few days later. I called the company and talked to a very nice lady who determined what had happened, and I asked to buy the shoes anyway, and she gave me the 50% off even though the sale had ended the day before. It seems that the company could have easily sent me an email informing me of the order status, but they did not. Again, I happily waited, and waited. This morning I decided to log into Easy Spirit and see when the shoes would be delivered, and again I see, order canceled! Once again, no informative email, although they have managed to send me a lot of ad spam. I called the company and asked what happened this time, and the guy said quickly that the shoes were out of stock (They had been in stock when I placed the order with the nice lady). I think what actually happened is, the company would not honor the purchase because it was past the sale date but the customer service guy did not want to tell me that. I am glad I read the other 1-star reviews to learn that the shoes are actually shoddy now, and I think these mix-ups saved me from a bigger PITA experience. I have seen enough and I will not do business with this questionable company.