Edenmoor Opiniones 

1788
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... Ver más

Valorada con 3 estrellas sobre 5

I spent £159 on steaks, livers and 1 cut of cheese. I was placed at the end of the delivery run. 14 cuts of meat fully defrosted. Advise is to eat within two days. I don't care if it was hot outsi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Order received promptly. Sausages are delicious. Minimum fat and not over spiced. Smoked haddock was the best I have tasted for some time. Lamb and mint burgers were excellent.

Valorada con 5 estrellas sobre 5

Excellent company with high ethical standards for their produce. If you eat meat you owe it to the animals to ensure they have had a good life and Edenmoor do this! Yes, it is more expensive but a sm... Ver más

Información sobre la empresa

  1. Carnicería
  2. Tienda agrícola
  3. Pescadería
  4. Tienda de congelados
  5. Proveedor de productos cárnicos
  6. Mayorista de carne

Escrito por la empresa

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,5

Todas las opiniones

(1788)

327 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Truly very pleased

Truly very pleased. Never missed a delivery. Always packaged very well. Food quality is second to none. Premium price (I cant really afford it but believe in the cause and the need to exit from industrialised food production and return to natural/regenetative farming).

Would be great to see more food aimed at childrens pallets. Pies and sausage roles are legendary but flavour profiles are really aimed at adults and I need to get my children eating real natural food.

Good work Pipers/Edenmoor. And thanks for having our backs!

25 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

As a first time customer we ordered a beef joint (topside) and a leg of pork plus some beefburgers to try, and I must say we were very pleased, the beef joint was lovely and tender, the pork we have not tried yet but the burgers were really nice, we will be coming back again in the very near future

20 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

The meat is good value and cuts are…

The meat is good value and several cuts are available that are not in the supermarket.The animal welfare is important to me. delivery is on time. I will buy again ..except... the sausages were voted 0/10 by all 10 of my guests, they were different sizes, texture was dry and tasteless. They were put in the food bin. Please change the recipe.

17 de mayo de 2026
Opinión espontánea
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Respuesta de Edenmoor

Hi Hn,

Thank you for your thoughtful feedback and for highlighting the aspects of Edenmoor that matter most to you, particularly our animal welfare standards, range of cuts and reliable delivery service. We’re delighted to hear you found good value in the overall experience and that you’ll be ordering again.

That said, we are genuinely disappointed to hear about your experience with the sausages, especially when serving them to guests. Consistency and quality are standards we take very seriously, so your comments regarding size, texture and flavour are important feedback for our team.

We appreciate you taking the time to share such detailed observations and will ensure they are passed directly to our product team for review. Customer feedback plays a valuable role in helping us refine and improve our products.

Best Wishes,
James

Valorada con 5 estrellas sobre 5

Excellent Quality and Choice

I placed my order with Edenmoor with ease as the selection was excellent. Aside from DPD delivering to my neighbour and not me (nothing to do with Edenmoor of course), I can say that I am very impressed with the quality and taste of the beef & chicken and the packaging used to deliver the items. I will certainly be ordering from here again without hesitation.

29 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Customer Service very poor

My order to West Scotland was delayed in transit by 24 hours. The items, burgers and chicken thighs arrived defrosted. I sent photos showing a skewer completely piercing through both products, assuming this would be adequate to ensure that my request for a replacement order sent within the usual timeframe would be immediately approved. How wrong I was. I then engaged in a lengthy email exchange over several days with Liz of Customer Services, arguing my case that the items were not as described on the website- frozen as they usually are on arrival ready to be put straight into the freezer, to be defrosted and cooked at my leisure and inclination.

Her upbeat advice was inappropriate, somewhat patronising and fairly ridiculous. She suggested that I eat the fourteen defrosted burgers in two days. This was met with derision on my part. The chicken thighs, which both she and James persisted in describing as “thawed slightly” were to be refrozen. I was not going to risk refreezing chicken thighs which had softened in transit. They are described on their website page as arriving frozen. These are the terms of sale.

No longer wanting to risk a replacement order arriving defrosted and having to embark on another struggle with Edenmoor Customer Service, I requested a refund which has been given. Because of this I have amended my initial more vitriolic review, but I feel their recalcitrant attitude towards unhappy customers can only negatively affect sales. They have certainly lost my custom.

17 de mayo de 2026
Opinión espontánea
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Respuesta de Edenmoor

Hi Joanna,

We are sorry to hear your order was affected by a courier delay to West Scotland and appreciate how frustrating that experience can be.

Our products are dispatched frozen in insulated packaging and, while delays in transit can occasionally result in items arriving slightly thawed, this does not automatically mean the products are unsafe or unusable. Our team responded based on the condition shown in the photographs provided and the information available at the time.

We also appreciate that written communication can sometimes be interpreted differently than intended. Liz was responding with the aim of being helpful and practical throughout the exchange, and we are sorry if the tone did not come across that way to you.

We always aim to handle these situations professionally and fairly, and we will continue working with you directly to bring the matter to a resolution.

Best Wishes,
James

Valorada con 5 estrellas sobre 5

Amazing company

Amazing company! Very high quality food. Packed and delivered very well. One of the best customer services I've ever dealt with. Products are not Halal which is why I bought from them and will from now on. I'll never buy meat from supermarkets again.

16 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Have just received my first box from…

Have just received my first box from Edenmoor having been a Pipers customer for many many years. Ordering and delivery was as good as ever but oh dear, the sausages were awful. I've always considered Pipers sausages to be some of the best but I won't be buying these again (natural breakfast). They
lacked flavour, seasoning and texture. Very synthetic. I'm hoping the rest of my delivery hasn't changed in quality!

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice quality meat 🍖

Easy to use Webshop and very good quality meat. I ordered liver and bones - quick shipping.
Only I would like more ice packages in the box because one meat I had to defrost straight away because it was very defrosted.

4 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

You can taste the difference in this…

You can taste the difference in this meat. Why would anyone eat Iceland or any supermarket is beyond me. We need to directly support good farmers who produce outstanding products like these farms. Animals are suppose to eat grass and see daylight as do all living things. All super market meat, eggs and milk live in horrible ways. Free range in supermarkets mean chicken live indoors, fed crap with a living space of a sheet of paper. Cow on concrete all year. Chickens I would not even feed the dog with. Milk from cows that don't eat grass on loads of mess. I love this beautiful farm shops

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Blown away every time…

Absolutely every time I'm blown away by the quality and service at this online butcher! From the moment you log-in, to the moment the package arrives, the service is seamless. The website is easy to navigate, and the selection is impressive.

I've purchased all kinds of meats from them, and every single item has been outstanding. The packaging is perfect, with wool/ice packs ensuring everything arrives frozen and ready for freezer. Whether it's poultry, red meat, or specialty items, the quality is consistently top-tier. You can really taste the difference compared to supermarket options.

I've already recommended them to all my friends and will definitely be ordering again. If you're looking for premium meats delivered straight to your door, look no further!

11 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

We received 6 pieces of short ribs…

We received 6 pieces of short ribs delivered on time. Two of them looked like the photo, but the other four had much less meat — two pieces were only about 20–30% meat, and the rest were less than 50% meat.

The taste was delicious, but overall they were far too fatty. In the end, only 2 people were satisfied with the meal.

9 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not all tried yet

I haven't used all the meat yet, just one, which was nice. Disappointed that showing two portions on the chops, etc. but only one really was on offer. Therefore the Steak was very expensive . Hope it is as good as it looks - just wish there was two! Hoping the large joint is good - let you know.

4 de mayo de 2026
Opinión espontánea
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Respuesta de Edenmoor

Hi Thelma,

Thank you for your feedback, and we’re pleased to hear you enjoyed the product you’ve tried so far.

We’re sorry to hear some of the portions were not what you were expecting. We do clearly display both the quantity and pack weights on our website to help customers choose the right products for their needs, though we appreciate portion expectations can vary from person to person.

Our focus is always on providing high-welfare, carefully reared meat with full traceability and quality over excessive water weight or artificially enlarged portions often found elsewhere.

We very much hope you enjoy the steak and roasting joint when you try them, and we appreciate you taking the time to share your thoughts with us.

Best Wishes,
James

Valorada con 5 estrellas sobre 5

Placed my first order

Placed my first order with Edenmoor and was really pleasantly surprised. The packaging was the first surprise, comprised of biodegradable film and sealed within it, nice thick wool to act as insulation to keep the products frozen. I have to say it worked very well and the wool has now been repurposed. The chicken we ordered has been some of the nicest chicken we’ve tried. It actually tastes like chicken and the texture is not dry or rubbery like the supermarket alternatives we have been used to. We love the company message and goals, including animal welfare and supporting farmers. All in all, very happy! Will be purchasing more! Delivery was via DPD which went smoothly too. Very impressed!

1 de mayo de 2026
Opinión espontánea
Logotipo de Edenmoor

Respuesta de Edenmoor

Hi David,

Thank you so much for such a thoughtful and detailed review. We’re absolutely delighted to hear your first Edenmoor experience was such a positive one.

It’s wonderful to hear the packaging impressed you as much as the food itself. We put a great deal of care into finding sustainable solutions that genuinely work, so knowing the wool insulation kept everything perfectly frozen, and has now been repurposed, is fantastic to hear.

We’re especially pleased you enjoyed the chicken. Hearing customers say “it actually tastes like chicken” is one of the best compliments we can receive, and reflects exactly why we’re so passionate about slow-grown, high-welfare farming and supporting British farmers properly.

Thank you again for your support and kind words. We look forward to sending you many more delicious deliveries in the future.

Best Wishes,
James

Valorada con 5 estrellas sobre 5

I have been buying from Pipers for…

I have been buying from Pipers for several years as they have a good selection of venison and wild game which are products not available generally.
The quality as ever is superb and the delivery is always on time. We very much like the packaging and the wool product which is now being used by the birds in their nests. Very comfy chicks!

1 de mayo de 2026
Opinión espontánea
Logotipo de Edenmoor

Respuesta de Edenmoor

Hi Chuffed,

Thank you for your continued support over the years, it really does mean a great deal to us. We’re delighted you continue to enjoy our venison and wild game selection, as well as the quality of the produce and service.

And we especially loved hearing about the wool packaging finding a second life helping keep some very lucky chicks warm and comfortable! A perfect example of sustainability coming full circle.

Thank you again for taking the time to leave such a thoughtful review.

Best Wishes,
James

Valorada con 5 estrellas sobre 5

Just received my second delivery

Just received my second delivery. There was a delay at the couriers by a day but the products still arrived in perfect condition.
I have used the wool packaging to line my hanging baskets and as nesting material for the birds who have been seen flying off with beaks full!
The quality of the meat is excellent. Melts in the mouth and portion sizes and price reflect the quality and standards of the food which for me is extremely important for my health and wellbeing and that of my family. Thank you :)

5 de mayo de 2026
Opinión espontánea
Logotipo de Edenmoor

Respuesta de Edenmoor

Hi Julie,

Thank you for your continued support, we’re delighted to hear your second delivery arrived in perfect condition, despite the brief delay in transit!

It’s especially lovely to hear how you’ve repurposed the wool packaging. Sustainability is an important part of what we do, so knowing it’s found a second life, and is even being put to use by local wildlife, is a pleasure to hear.

We’re also very pleased that the quality of the meat continues to meet your expectations. Our focus has always been on sourcing and producing food to the highest standards, with both flavour and wellbeing in mind, so your comments truly resonate with what we aim to achieve.

Thank you again for taking the time to share your experience, we look forward to serving you again soon.

Best Wishes,
James

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