Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... Ver más
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Consulta las opiniones de los clientes
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Ver más
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Ver más
Nadia was really helpful. For some reason even though I put my step daughter's name on the order, it still showed as mine on the confirmation... Nadia showed me what was needed, and hopefully my ste... Ver más
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Información sobre la empresa
Escrito por la empresa
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Información de contacto
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Reino Unido
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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Excellent customer service.
Had an issue with a missing item from an online order. Contacted ELC on Tuesday afternoon via their online 'Contact Us Form'. Got a response in under 10 mins. After submitting the requested photos they issued a replacement, which I received the following afternoon.
I was pleasantly surprised with the speed of the response and resolution. Special mention to Eleanor and Vince, the customer service advisors who dealt with my issue promptly and professionally.
Excellent customer service!

Respuesta de Early Learning Centre
Good customer service …
I contacted customer services via WhatsApp and I must say the service, I have just received was 1st class. I had a issue with the courier company and the customers services were brilliant. They put a stop on the original items and re ordered on a next day delivery. Thank-you guys

Respuesta de Early Learning Centre
Great customer service
Great customer service, which in my opinion is lacking from so many online companies of late. I would highly recommend them. In addition, the item I purchased is great quality and will give my toddler hours of imaginative play.

Respuesta de Early Learning Centre
Really satisfied with the way they deal…
Really satisfied with the way they deal with everything. Glad I used them. Brilliant

Respuesta de Early Learning Centre
Recieved a faulty item which happens…
Recieved a faulty item which happens sometimes and messaged using the chat on the website which usually takes ages to get through to someone but got through straight away and spoke with a Leuan who resolved this for me in a matter of seconds also extremely polite and professional. Amazing customer service and really impressed with their customer service chat option.

Respuesta de Early Learning Centre
Great shopping experience
I have given the company 5 stars because they have great products, keep their customers informed, deliver very quickly and provide excellent customer service.
However, I buy toys on behalf of my playgroup and need an invoice. There is no quick way to do this at the moment as the link does not work,

Respuesta de Early Learning Centre
My delivery had been damaged beyond…
My delivery had been damaged beyond repair by the courier and ELC arranged an immediate replacement delivery which was much appreciated.

Respuesta de Early Learning Centre
GREAT customer service following awful delivery
Following a horrible delivery experience the customer service team was quick to respond and resolve the issue, I am so greatful for their responses and help in the matter.

Respuesta de Early Learning Centre
Broken but easily fixed!
Bought a broken toy for my daughter, not their fault of course as they don’t make the toys. Issued a refund very quickly, customer service were very helpful.

Respuesta de Early Learning Centre
I lost the assembly instructions for an…
I lost the assembly instructions for an older Fort and Vince sorted new ones within a day. Excellent customer service.

Respuesta de Early Learning Centre
22 months year old grandson happy
22 months year old grandson lost the blue pilot from his ELC aircraft toy - this company replaced it free of charge making my grandson very happy. He says though he still misses the old pilot 😂

Respuesta de Early Learning Centre
Really helpful member of the team…
Really helpful member of the team helped me out today with an order and sorted it for me so it arrives in time for my child’s birthday very pleased with the help!

Respuesta de Early Learning Centre

Respuesta de Early Learning Centre
Great customer service from Vince
Great customer service from
Vince very
Quick response and very helpful

Respuesta de Early Learning Centre
Great service
Friendly, helpful service
Good products at competitive prices
Fast delivery

Respuesta de Early Learning Centre
Great customer service
Great customer service receive on the phone today from Nadia ! I ordered two toys not long ago and one of them stopped working , Nadia was able to resolve this issue quickly and has ordered me a replacement straight away . Thank you

Respuesta de Early Learning Centre
Order arrived damaged from the courier
Order arrived damaged from the courier. Contacted ELC. Excellent customer service! All issues sorted.

Respuesta de Early Learning Centre
Brilliant fast customer service, excellent!!
Very quick response to my query and extremely pleased with the outcome. Item replaced overnight so we now have a happy toddler. Thank you very much 😊

Respuesta de Early Learning Centre
Excellent customer service and goods…
Excellent customer service and goods promptly received. Thank you

Respuesta de Early Learning Centre
Your prompt and timely response to my…
Your prompt and timely response to my message early this morning on the weekend made my experience great. The company is doing well regarding social networks that help with communication purposes. Keep it up. Many thanks

Respuesta de Early Learning Centre
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