ElectroMarket.co.uk Opiniones 

1622
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The radio is excellent and the delivery was very fast which was surprising as I have had many problems with Evri in the past. Your delivery courier was quoted as Yodel on the order.If I had known... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quality DJ Booth, The ordering was simple and delivery was quick. Will definitely order again. Lots of products on sale. And at good prices and discount codes as well.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought max party bar it arrived not working, I phoned help desk and answered very promptly explained what had happened and new parts where sent out straight away. Unfortunately this didn't resolve t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

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4,6

Todas las opiniones

(1622)

129 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Don’t think about it just do it

Don’t think about it just do it. Fantastic Sevice well happy thanks guys.

15 de septiembre de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi,

Thank you for your 5* Review about the fantastic service you have had.

Kind Regards

Valorada con 5 estrellas sobre 5

Absolutely amazing customer service…

Absolutely amazing customer service %100 recommend after service brilliant

17 de septiembre de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Mark.

Thank you for your 5& Review about the amazing service you have had.

Kind Regards

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. One of the two speakers I ordered was faulty but response was quick and could not have been more helpful.

Did have a problem with the couriers they were using, but, again ElectroMarket were excellent in responding to that.

17 de septiembre de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Nick,

Thank you for your 5* Review about the excellent service you have had.

Kind Regards

Valorada con 5 estrellas sobre 5

Very pleased with my new guitar & Amp

Very pleased with my new guitar & Amp, I don`t know how you do it for the price ! Great Quality you couldn`t ask for better, i will not hesitate to go to ElectroMart for future buys..............Many Thanks
Plus Delivery was so FAST !

9 de septiembre de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi David,

Thank you for your 5* Review about the products and the delivery.

Kind Regards

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, very polite and professional.
Package was delivered ultra fast and was well boxed.
Very happy with item, well worth the money.

2 de septiembre de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hello Gary, Thanks so much for taking the time to leave us such a glowing review!

Valorada con 5 estrellas sobre 5

This company is extremely fast at…

This company is extremely fast at delivering and great communication. Faster than Prime!! Ordered on the 22nd of august in the afternoon. Delivered the next day in the late morning!!!

23 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hello James, thanks so much for taking the time to leave us such a splendid review! All our best. The Electromarket Team

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service! The team were incredibly helpful and went above and beyond. I had an issue with a product I purchased, and they resolved it quickly and efficiently. Highly recommended!

19 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Tom, Thanks so much for taking the time to leave us a 5-star review!

Valorada con 5 estrellas sobre 5

Quality products and fast delivery…

Good range of products and some great package deals and offers. Very helpful and responded immediately to a question I had about the size of the speaker. The speaker I ordered was delivered the following day. It has a 2 year warranty, which is excellent.
I used it for the first time last night and
was impressed with the sound quality.

14 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Lesley,

Thank you for your review of the products and the helpful service you have had.

Kind Regards

Valorada con 5 estrellas sobre 5

Easy site to navigate

Easy site to navigate, easy to order and item came quickly on day stated

10 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Jan,

Thank you for your 5* Review.

Regards

Valorada con 1 estrellas sobre 5

Faulty Item. Poor Delivery & Collections.

Faulty Item. Poor Delivery & Collections.

I am posting this, despite saying to a Customer Service Advisor on the telephone when the 1st fault was advised to them I wouldn’t post a negative review.

However, as this saga unfolded I decided that people should be aware of poor customer satisfaction caused mainly by 3rd parties (UPS & Yodel) involvement or lack of !! Also, in-house quality control.

I ordered from Electromarket (Destiny Entertainments Ltd) an Audizio RP335 on 30th July as Next Day, which arrived on 31st, having set the item up to discover that the Auto-Return did not work on 33rpm 12” LP’s, strange as it may seem it worked on 45rpm 7” singles, both LP and Singles did Auto-Stop eventually. Contacted them on 1st August to advise of the issue, a very helpful guy named Jordan apologised and said they would arrange a replacement and collection on the next working day which was Monday 4th August. I agreed to this providing the replacement item was checked prior to shipping. Jordan advised that he would ask the warehouse to open and check the replacement.

Replacement Goods arrived and faulty item returned via Yodel on 4th Aug. On opening the outer packaging, I noticed that the box the replacement Audizio RP335 was in, still had the original clear tape and was fully sealed. Opened the box to set up the replacement to discover that this item had even more issues than the original, neither Auto-Stop nor Auto-Return were functioning.

Spoke to a different Customer Service Advisor on the Telephone on the 5th Aug to advise that the replacement was also faulty and of the issue of not being checked prior dispatch, he seemed surprised at this ! It was agreed that the 2nd faulty item would be collected by UPS on 7th Aug, and, as soon as it was back at their warehouse a full refund would be made.
Russell contacted me by email mid-afternoon on 7th to advise that UPS were not collecting the package, due to driver shortage, and that the next day they could arrange a collection for was Monday 11th Aug and it would be Yodel. I changed my arrangements for Monday to ensure I was at home for the collection.
Having been advised by Yodel late morning on the 11th that the collection would be between 6:30pm – 8:30pm. Having waited patiently until 7:30pm I checked Yodel tracking, found that the driver was 20 minutes south of my location, 8:20pm checked again only to discover the driver was now 30 minutes north of my location, getting very frustrated and annoyed checked one last time to find the driver was now a further 20 minutes north of the previous location, and Yodels tracking stated that I contact the company whom arranged the collection.

I emailed Electromarket overnight, finally early afternoon on the 12th I received a reply from Jordan that the best way forward was for me to take the package to a UPS parcel return site. Which I did on Wednesday 13th August before the 11am cut-off time.

I was totally annoyed at this as my closest drop-off point was a 20.20 mile round trip and even more frustrated at the additional costs involved with all the wasted time, fuel costs and packaging tape, printer ink. I have requested a financial recompense by them which they have to date rejected.

The goods refund has been received as of 15th Aug.

13 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi there Alan,

Thanks for your review and feedback. Firstly, we would like to apologise again for the issues experienced with the product. It does seem like you were extremely unfortunate on this occasion. We always look to resolve any customer problem at the earliest, to cause as little inconvenience as possible, as I know we did in this instance. However, I understand that if you experienced a repeat issue, the quality control process may have failed on this occasion.

We are completely sympathetic to the issues experienced with the courier services used to return the product. As you'd expect, we use the courier services in good faith; we book them in for a certain date and expect the collection/deliveries to be completed on the date we book them for. Regarding the drop-off location issue. You can always contact us if the nearest location is at an unreasonable distance away, and we would look to assist using an alternative solution. (A collection with a different courier, for example)

Please feel free to contact our friendly customer service team if you have any further questions or queries.

Apologies again for any inconvenience experienced

All our best

Valorada con 5 estrellas sobre 5

Excellent service

4 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Shaz,

Thank you for your 5* Review about the excellent service you have had.

Kind Regards

Valorada con 5 estrellas sobre 5

Great products and super quick delivery…

Great products and super quick delivery - everything turned up ship shape and can't wait to get these BEAMZ PANTHER 35's rolling in the smoke and see what they add to the party!! :o)

1 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Richard,

Really pleased to hear how happy you are with your new product.

Regards

Valorada con 5 estrellas sobre 5

Called this company twice now for…

Called this company twice now for information and technical assistance, and spoke to Mike in sales both times, and I’m guessing this was a coincidence, but what a guy. Great knowledge and very helpful, so much so both calls ended up with me making a purchase from Mike. He took on making sure my order was processed and delivered the next day.
Team Mike & ElectroMarket every time now.

29 de julio de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Carl, thanks so much for the 5 stars, we really appreciate your comments and look forward to hearing from you soon!

Valorada con 5 estrellas sobre 5

Great product and fast

Great product and fast, efficient delivery

1 de agosto de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Thanks for the 5 star review, great to hear you're so pleased with the product and service provided!

Valorada con 5 estrellas sobre 5

No strings attached.

Delivered on time and a good product.

18 de julio de 2025
Opinión espontánea
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Respuesta de ElectroMarket.co.uk

Hi Alan,

Pleased to hear how happy you are with the product and the delivery.

Kind Regards

Valorada con 5 estrellas sobre 5

A great addition. Items arrived earlier than expected

Items arrived earlier than expected, which was great, and we'll packaged.
Everything worked as advertised and is a great addition to my live set up.
Thank you all.

22 de julio de 2025
Opinión espontánea
Logotipo de ElectroMarket.co.uk

Respuesta de ElectroMarket.co.uk

Hi,

Thank you for your 5* review about the service and experience you have had.

Regards

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