Ellis Fibre Opiniones 

192
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Looks like this company is in financial trouble. Took my money in early December -still no product delivered (2 months later) and now I read in newspaper they are in receivership. Very disappoint... Ver más

Valorada con 5 estrellas sobre 5

We bought wool duvet inners about six years ago for all of our family's beds and loved it. With an asthmatic child bedding was important in keeping him healthy. When we needed to buy new duvets we d... Ver más

Valorada con 5 estrellas sobre 5

The service was prompt and efficient. Order placed Thursday PM, order received the following Monday AM. Would recommend this company to friends. Beautiful wool duvet made in New Zealand.

Valorada con 5 estrellas sobre 5

These beds are great we have 5 of them all around the place for our cats and dogs. We have had two orders arrive where one of the buttons had fallen out of the fabric on the bed covers and were loos... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Home of the famous Original Lavender Pillow and Wool bedding including New Zealand made duvets and pillows made from 100% NZ Lambswool and Alpaca.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(192)

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Valorada con 1 estrellas sobre 5

I received the items I were not…

I received the items I were not ordered. Its system is messy. Customer service person is lying to me. Promised to send me the items I want. But actually never happened. I ordered Novadown brand. But they just give me a Novadown page inserted. Even the novadown package were not offered. Very disappointed! Want refund!!

4 de abril de 2018
Opinión espontánea
Logotipo de Ellis Fibre

Respuesta de Ellis Fibre

Hi Nancy, during our correspondance we accepted a mistake had been made in sending out the wrong branded underlays, and got the items returned to us so we could provide you the Novadown branding. We also explained to you that we would make the Underlays as new Novadown Underlays even though the Ellis Fibre brand is made in the same way. The underlays that were dispatched to you were our Novadown brand, and the exact same as you would find in stores that supply this product. If you are not happy with these, then you can return them to us and we will look into a refund. Kind regards, Novadown.

Valorada con 3 estrellas sobre 5

The product is good however having to…

The product is good however having to wait 3 months after order to receive a product is ridiculous. The 2 emails I received to explain why it was late was helpful but with that kind of delay I expected some kind of appeasement offering. I’m certainly not in a rush to order from Ellis fibre again and will definitely be looking at competitors websites first.

3 de abril de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you for the opportunity to…

Thank you for the opportunity to purchase your beautifully manufactured duvet. The online ordering was easy and the delivery was well within the estimated time frame for production. I love that we can have a NZ made duvet, using all natural materials, especially utilising the benefits of wool. Keep up your great work providing this option for Kiwis and the global community! Job well done -excellent product, beautifully presented, and delivered to our door, on the farm in Matawai, New Zealand.

30 de marzo de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great products, but..

Took more than a month to receive my product. Had to chase up it's where abouts. They did say due to machinery Breakdown it be delayed 1-2 weeks. It was more like 6 weeks and then the pillow they sent me was wrong.

27 de febrero de 2018
Opinión espontánea
Logotipo de Ellis Fibre

Respuesta de Ellis Fibre

Hi Linda, thank you for your review. We've definitely had some issues with timing in getting products out after our Boxing Day sale, and we are trying to work to avoid this happening again in the future. As for the wrong pillow being sent, could you please contact us at help@ellis-fibre.co.nz and we will arrange for the correct item to be sent to you. Kind regards, Ellis Fibre.

Valorada con 5 estrellas sobre 5

Not only do they offer a lovely product…

Not only do they offer a lovely product but the customer service was outstanding and quite caring. Was a pleasure ordering and working with them to get my order in and taken care of. Prompt dispatch and delivery.

24 de febrero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

The product arrived in awesome…

The product arrived in awesome condition. No fault at all with the product. It did however take a little while to arrive. Communication about the delay was done initially but little communication after. I had to call and ask when my purchase is due to arrive. The person was very lovely on the phone though. Overall, I would still recommend the product and company.

21 de febrero de 2018
Opinión espontánea

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