Ellis Fibre Opiniones 

192
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Looks like this company is in financial trouble. Took my money in early December -still no product delivered (2 months later) and now I read in newspaper they are in receivership. Very disappoint... Ver más

Valorada con 5 estrellas sobre 5

We bought wool duvet inners about six years ago for all of our family's beds and loved it. With an asthmatic child bedding was important in keeping him healthy. When we needed to buy new duvets we d... Ver más

Valorada con 5 estrellas sobre 5

The service was prompt and efficient. Order placed Thursday PM, order received the following Monday AM. Would recommend this company to friends. Beautiful wool duvet made in New Zealand.

Valorada con 5 estrellas sobre 5

These beds are great we have 5 of them all around the place for our cats and dogs. We have had two orders arrive where one of the buttons had fallen out of the fabric on the bed covers and were loos... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Home of the famous Original Lavender Pillow and Wool bedding including New Zealand made duvets and pillows made from 100% NZ Lambswool and Alpaca.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(192)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Communicators

I appreciated being kept informed re my purchase, the fact that machinery had broken down and the order would be late. Also keeping me informed that the product was on the way.

14 de febrero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Production hold up on delivery of …

Production hold up on delivery of Lavender and Well being pillows.
Understandable as orders likely exceeded holding stock, such a good buy.
Excellent communication and kept informed of expected shipment time.
No doubt, i would buy again and recommend to others, thank you.

10 de febrero de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Took well over a month

Took well over a month, pillows don’t even smell like lavender at all. The kids one isn’t very filling and the adult one is very filled it hurts to sleep on.

9 de febrero de 2018
Opinión espontánea
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Respuesta de Ellis Fibre

Hi Tania, thank you for your honest review. Unfortunately we have just found that we had a faulty batch of lavender sachets which is why there is a lack of lavender scent in the pillows. We believe we have this issue resolved now so would be happy to replace your pillows. We can also offer to have the adult version of the pillows made with less fill in them if you would like us to. They are advertised as being a firm pillow, however we understand some users don't find them suitable for their needs. The kids pillow have been made as a much flatter pillow as it is aimed at young children, and over filling them could cause neck issues. If you could email help@ellis-fibre.co.nz then we can organise to get the pillows collected, and replace them for you. Kind regards, Ellis Fibre Ltd.

Valorada con 2 estrellas sobre 5

Poor communication after order …

Poor communication after order completed. Long delay in arrival of product - pillows. I had to email them to find out what was happening. Good product once arrived.

8 de febrero de 2018
Opinión espontánea
Logotipo de Ellis Fibre

Respuesta de Ellis Fibre

Hi Fiona, thank you for your honest review. The communication side of things is something that we're working to improve, especially during times of high demand. Your feedback is much appreciated, and will be taken on board as part of this process. Kind regards, Ellis Fibre Ltd.

Valorada con 4 estrellas sobre 5

Always great products from Ellis

Always great products from Ellis, we've bought heaps of stuff over the years. No 5 stars simply because the last order at Christmas overwhelmed them and delivery was delayed. Beautiful, well made products and would definitely recommend to others.

6 de febrero de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great for hubby and a lovely smelling …

Great for hubby and a lovely smelling pillow. Unfrotunately it's too bulky for me and I had to revert to my old pillow due to a very sore neck the next day...sad as I was excited to try it out. Hubby has a spare now at least :)

6 de febrero de 2018
Opinión espontánea
Logotipo de Ellis Fibre

Respuesta de Ellis Fibre

Hi Sheila, sorry to hear that the pillow wasn't quite right for you. If you could contact me at help@ellis-fibre.co.nz then we could organise to make you a new pillow with less fill in it than the original. Kind regards, Ellis Fibre Ltd.

Valorada con 5 estrellas sobre 5

No Surprises:-)

No Surprises:-) , which is excellent! Great product, which is everything we were promised. Delivery prompt, All good

31 de enero de 2018
Opinión espontánea

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